Arpedio

JANUARY 9, 2024

Elevating Account Management Through Metrics and KPIs Explore ARPEDIO's Account Management Software ← Back to blog As companies strive to build lasting relationships with their clients, the need for effective Account Management strategies and tools becomes paramount. This approach builds trust and fosters long-term relationships. Let's talk!

Account Management 52

Account Management Management Client Relationships Account Planning 52

Nutshell

JULY 31, 2023

Why does form spam happen? Why is it important to prevent form spam? Why does form spam happen? Why is it important to prevent form spam? It’s important to never click suspicious links submitted through your forms. Want to learn more about form spam and how to prevent it? Just keep reading!

CRM 118

CRM Management 118

Mike Kunkle

APRIL 8, 2023

That’s obviously important, but it’s a separate topic for a different day. If you initiated the contact, timing remains important, but it’s not as crucial immediately – and it’s your job to uncover or create urgency and to build a compelling business case – assuming there is one. Let’s dig in.

B2B 211

B2B Decision-making Sales Stakeholders 211

DemandFarm

OCTOBER 3, 2023

Customer-centric companies are 60% more profitable than companies that aren’t. What does customer-centricity truly mean? Gartner defines customer centricity as: “ the ability of people in an organization to understand customers’ situations, perceptions, and expectations.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

Apptivo

FEBRUARY 16, 2023

Importance of Email automation 4. Why is automation the smartest choice for email marketing? It is about saving marketers time and effort by not having to create and send new emails every time a new recipient signs up or a customer abandons a cart, while increasing conversions through frequent and consistent emails.

Marketing 94

Marketing Artificial Intelligence Manufacturing Digitalization 94

Jermaine Edwards

MARCH 17, 2020

How do you know what to do at the different stages in your customer relationships? This is such an important question yet most organisations have not established a clear distinctive path, identifiers and actions for effectively managing the full customer relationship journey. What is the Customer Life Cycle?

Customer Life Cycle 130

Customer Life Cycle Key Account Management Decision-making Innovation 130

KAM With Passion

OCTOBER 7, 2020

We define Account Management (AM) as the set of methods, processes and practices to manage existing customers. Account Management covers the commercial relationship, the delivery of products and services, customer support, administrative and contractual aspects as well as satisfaction measurement and the subsequent actions.

Key Account Management 130

Key Account Management Account Management Management Account Planning 130

Apptivo

NOVEMBER 21, 2023

Why is CRM Platform Pеrsonalization Important? This blog will dеlvе into thе dеpths of CRM pеrsonalization, еxploring what it is, why it’s crucial, and how businеssеs can harnеss its powеr to cultivatе happy and loyal customеrs. Why Is CRM Platform Pеrsonalization Important?

CRM 52

CRM Communication 52

Insightly

MARCH 25, 2024

Unsurprisingly, CRM, or Customer Relationship Management , is the foundation of any successful sales and marketing strategy. It encompasses a wide range of practices, technologies, and methodologies to nurture relationships with prospects and customers. What is a CRM? Let’s start with the basics. What is Lead Management?

CRM 52

CRM Management Prioritization Communication 52

Insightly

OCTOBER 5, 2021

This is part 3 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Many companies talk about being “customer-centric.” In reality, too few invest the time and effort to provide truly customer-centric experiences.

Customer Experience 98

Customer Experience Customer Success CRM Innovation 98

Apptivo

NOVEMBER 21, 2023

Why is CRM Platform Pеrsonalization Important? This blog will dеlvе into thе dеpths of CRM pеrsonalization, еxploring what it is, why it’s crucial, and how businеssеs can harnеss its powеr to cultivatе happy and loyal customеrs. Why Is CRM Platform Pеrsonalization Important?

CRM 52

CRM Communication 52

Mike Kunkle

FEBRUARY 5, 2023

This sliding scale and the difficulties inherent on both sides, is why many now cite the need for adaptability with sales process. To which I offer: Now, by way of full disclosure, I love this Deming quote, which I wholeheartedly believe remains true. Some committees hum; others are more like a ragtag band of misfits. Guess what?

B2B 198

B2B Sales Decision-making Negotiation 198

OnStrategyHQ

APRIL 24, 2023

So number of new customers, that’s fine. But a little bit advanced or a little bit more expressive, would be number of new customers this year, or number of new customers for a certain product or a certain service. So we want to achieve 1000 new customers by the end of the year. Our number one is your measure.

Profitability 105

Profitability Publishing CRM Insurance 105

Apptivo

SEPTEMBER 26, 2023

" title=" Key Customer-Centric Field Service Metrics" data-src="[link] /> 1. Why is it important to set Metrics in field service? Top 10 Customer-Centric Field Service Metrics 4. Why is it important to set Metrics in field service? What Are Field Service Metrics? Footnotes What Are Field Service Metrics?

e-Learning 52

e-Learning Decision-making Stakeholders Meetings 52

Apptivo

JULY 18, 2023

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Customer Satisfaction Metrics 2. Why tracking customеr sеrvicе mеtrics is important? Jeff Bezos 1. And guеss what?

CRM 52

CRM Profitability Onboarding Customer Experience 52

Apptivo

JULY 18, 2023

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Customer Satisfaction Metrics 2. Why tracking customеr sеrvicе mеtrics is important? Jeff Bezos 1. And guеss what?

CRM 52

CRM Profitability Onboarding Customer Experience 52

Brooks Group

APRIL 25, 2024

Your customer success team can be your best ally. When you have satisfied customers, they’re likely to buy from you again, refer you to others, and, over time, spend more. But the most successful sales professionals understand the value of cultivating long-term relationships with their customers.

Customer Success 52

Customer Success Supply Chain Sales Sales Training 52

Apptivo

OCTOBER 3, 2022

Who is a buyer and who is a customer? And, when and how does a buyer become a customer? The difference is, with the first sale, the business has got a buyer, and when the business makes the buyer come back and buy more, they have got themselves a customer. A customer is one who has made it his/her custom to buy at the business.

Marketing 98

Marketing Value Proposition CRM Publishing 98

Showpad

DECEMBER 16, 2021

Learn how IFF introduces an a la carte engagement training approach that empowers salespeople to find content on-demand, to meet their customer’s needs. The pandemic also showed us how important it is to make sure that the sales team finds what they need easily, and more importantly, that they have engaging ways to talk to their customers.

Value Proposition 52

Value Proposition Account Management Decision-making Digitalization 52

Mercuri International

SEPTEMBER 7, 2020

That being said, this is not a blog post about remote working, ‘the new normal’ or other topics which we’ve discussed extensively elsewhere. Specifically, it’s about what makes them tick – and why training could be about more than just skills…. Why this (obviously) matters. It’s about people. Your people. Joining the dots.

Remote Working 98

Remote Working Profitability Decision-making Marketing 98

Red Star Kim

FEBRUARY 8, 2024

Why are segmentation and targeting critical to marketing and business development success? And I’ve noted the highlights of the sessions by other speakers (How the BD function can be more influential, Rethinking your online strategy, Digital marketing maturity and Best practice for KAM) below. The second question is “ Where will we play?”.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Hubspot Sales

JANUARY 26, 2023

The Benefits of Digital Entrepreneurship How To Become a Digital Entrepreneur Digital Entrepreneurship Examples Digital businesses include ecommerce companies, blogs, social media influencer accounts, software solution development, and marketing firms. However, entrepreneurship offers increased satisfaction and a sense of ownership.

Digitalization 102

Digitalization eCommerce Finance Internet 102

KAM With Passion

NOVEMBER 11, 2020

What is true in the private life is true in business as well, especially between a supplier and their customers. As a company, business unit or sales leaders, here are a few facts to keep in mind: First, In B2B, on average, 70% of revenue comes from existing customers. Third, in a difficult time, customers need support.

Key Account Management 130

Key Account Management Suppliers Account Management Account Planning 130

Hubspot Sales

AUGUST 25, 2018

A quick Google search or skim through your favorite sales blogs will show article upon article about how to hire the perfect reps, increase customer retention, and write the perfect sales job description -- for good reason. Why Are Reps Actually Leaving? Why Are Reps Actually Leaving? Job satisfaction is low.

Sales 111

Sales Acquisition Account Planning Sales Management 111

Brooks Group

DECEMBER 20, 2023

This blog post recaps their conversation, exploring why metrics are indispensable for effective management and how they serve as the guide toward strategic success. Defining Lagging vs. Leading Indicators It’s important to measure both lagging and leading indicators to get a holistic view of performance.

Sales 93

Sales Decision-making Sales Training Sales Management 93

Hubspot Sales

NOVEMBER 8, 2023

In this blog post, we'll explore 14 essential best practices and tips from experienced sales managers at HubSpot. While managers are expected to uplift those around them, it’s important to take a step back and know when to get a helping hand. Transitioning into a leadership role requires a whole new set of skills and strategies.

Sales Management 101

Sales Management Management Energy and Utilities Emotional Intelligence 101

Arpedio

NOVEMBER 22, 2023

Unlock Business Potential with Effective Stakeholder Mapping Improve your critical stakeholder relationships ← Back to blog As businesses strive to achieve growth and success, many overlook the untapped potential of effective stakeholder mapping. Ready to start building strong relationships? Try ARPEDIO's Relationship Mapping tool.

Stakeholders 52

Stakeholders Decision-making Innovation Business Growth 52

Nutshell

MAY 11, 2023

AI tools can provide sales teams with valuable insights based on data, identify new leads, personalize customer experiences, and optimize sales processes. AI tools can provide sales teams with valuable insights based on data, identify new leads, personalize customer experiences, and optimize sales processes.

Artificial Intelligence 118

Artificial Intelligence Sales Decision-making CRM 118

PandaDoc

MAY 8, 2024

Key takeaways With its specific business needs, budget restrictions, and customization requirements, the sales landscape for small- and medium-sized businesses requires a different strategy than enterprise and B2C sales. What is the difference between SMB vs B2C? Here are some of the clear advantages.

B2C 52

B2C Small Business Sales Decision-making 52

ACT

JANUARY 11, 2023

Did you know that 90 percent of customers regard issue resolution as the most important customer service factor? Customers primarily use products and services to solve their problems, fulfill needs, and get desirable outcomes. What are customer pain points? This isn’t surprising.

Small Business 52

Small Business Customer Experience CRM Communication 52

ProlifIQ

FEBRUARY 13, 2023

Defining a Sales Handoff The business model for many B2B Saas companies involves customer growth. While acquiring new business is always important, sometimes it’s over-emphasized when talking about a go-to-market strategy. In fact, most Saas companies get the majority of their revenue from existing customers.

Account Planning 52

Account Planning Onboarding Sales Customer Success 52

Red Star Kim

DECEMBER 5, 2023

What CRM/systems would people recommend? There was much discussion about the different systems that were used – and people’s views on whether they were good, bad or indifferent. Many reflected that it is rarely the system that is at fault if there are issues. This ignited ideas on how to address some of the issues.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Arpedio

MAY 23, 2023

Sales Coaching – Make Every Sales Rep a Top Performer ← Back to blog Coaching sales reps is vital! And therefore, this blog post is going to be all about sales coaching: What is it, what’s the value, and what does it take to make every sales rep a top performer. Why is Sales Coaching Important?​ Table of Contents 1.

Sales 52

Sales Account Management Stakeholders CRM 52

Apptivo

SEPTEMBER 7, 2023

Why Mobilе CRM is gaining significant prominеncе? In this blog, wе’ll guidе you through thе procеss of choosing thе right mobilе CRM app to mееt your spеcific businеss nееds. Why Mobilе CRM is gaining significant prominеncе? Why Mobilе CRM is gaining significant prominеncе? How Mobilе CRM bеnеfits businеssеs today?

CRM 52

CRM Logistics Supply Chain Manufacturing 52

Apptivo

JULY 28, 2022

Relationship management is vital for the success of the business, as you need to build a strong relationship with the customers , who indeed is the king. The aim is to improve the relationship with the stakeholders including the vendors, the customers and other agencies. Why do businesses need relationship management?

Management 52

Management Interpersonal Skills Suppliers B2C 52

Insightly

OCTOBER 5, 2021

This is part 3 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Many companies talk about being “customer-centric.” In reality, too few invest the time and effort to provide truly customer-centric experiences.

Customer Experience 59

Customer Experience Customer Success CRM Innovation 59

Nutshell

JUNE 5, 2023

Your CRM is a treasure trove of information waiting to be used to enhance your sales, marketing, and customer service efforts. There’s a lot you can do with your CRM and customer data, but you can get even more from your data, by incorporating machine learning tools into your processes. What is machine learning?

CRM 62

CRM Artificial Intelligence Decision-making Marketing 62