Liston Witherill

APRIL 21, 2021

I devoured every resource I could find on the subject: books about marketing and how to reach and influence people; psychology papers about personal relationships and decision-making; books on behavioral economics and neuroscience; and archives of academic journals. It’s a system that both sides participate in.

Decision-making 52

Decision-making Sales Training Retail Marketing 52

Red Star Kim

FEBRUARY 22, 2024

In CBT ( Cognitive Based Therapy ), where the focus is on modifying thinking to facilitate emotional and behavioural change, it is recognized as helping clients define problems, identify the impact of their beliefs and thoughts and examine the meaning of events (Beck & Dozois, 2011).

Negotiation 130

Negotiation Facilitation Emotional Intelligence Sales 130

Red Star Kim

NOVEMBER 9, 2023

Being easy to read, short and jargon-free The Strategy Book (FT Publishing, 2012) is a considerable achievement bearing in mind the subject matter. I deliver and facilitate strategy workshops and it’s always good to be able to recommend strategy books to delegates. I wish I’d had access to such a book when I studied for my MBA.

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Red Star Kim

NOVEMBER 13, 2023

This American book talks you through the strategy development process for a fictious law firm become the firm of choice – strategy development (kimtasso.com) One delegate asked for business plan templates – and the post I just mentioned explains why templates are not always a good idea. 10 reasons why (kimtasso.com). kimtasso.com).

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Red Star Kim

SEPTEMBER 26, 2023

Naturally it is important that the leadership team communicates the rationale for the change. Build enthusiasm for a joint vision of the future Promote dialogue Too often change communications are one-way. Yet communication needs to be two-way. When prolonged, the effects are exhausting and we reach change fatigue quickly.

Management 113

Management Co-Creation Communication Leadership 113

Red Star Kim

MARCH 30, 2023

There are four core modules and two optional modules: Core Modules Components Facilitator Emotional Intelligence – The skills that matter most for effective leadership Use EQ to lead, engage and succeed as quickly and as powerfully as possible Addresses self-awareness, emotional regulation, adaptability and persuasive communication EQ-I 2.0

Leadership 130

Leadership Emotional Intelligence Digital Transformation Management 130

Red Star Kim

FEBRUARY 14, 2023

This requires you to listen carefully to what is being said and to observe non-verbal communication that might suggest that there is something else to consider. A good example of a limiting belief comes from running. When people didn’t believe a person could run a mile in under four minutes – this became a limiting belief.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

Arpedio

MARCH 8, 2024

Trust is nurtured over time, through consistency in actions, transparency in communication, and the adherence to ethical standards. Relationship Management inside of Salesforce ARPEDIO’s Relationship Mapping solution , integrated with Salesforce, facilitates enhanced stakeholder relationship management.

Management 52

Management Stakeholders Facilitation Innovation 52

Arpedio

MARCH 20, 2024

This may involve education, training, and transparent communication about the benefits of ABS in driving revenue, improving customer satisfaction, and achieving business goals. Misaligned goals, conflicting metrics, and lack of communication can lead to inefficiencies and missed opportunities.

Government 52

Government Innovation Prioritization Facilitation 52

Arpedio

FEBRUARY 23, 2024

The Role of Revenue Operations in Driving Growth Revenue Operations plays a pivotal role in driving growth by facilitating alignment, collaboration, and optimization across sales, marketing, and customer success functions. Sales and marketing alignment leads to better lead quality, higher conversion rates, and improved customer acquisition.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

AchieveIt

OCTOBER 25, 2023

His Master’s Degree in Healthcare Communications from Boston University helped formulate his ability to condense abstract topics and make them more relatable, making his work on strategic execution impeccable. Without a facilitator, conversations can continue endlessly with no progress being made.

Facilitation 52

Facilitation Healthcare Negotiation Decision-making 52

Red Star Kim

SEPTEMBER 8, 2023

This supports career development by broadening knowledge, facilitating collaboration and becoming T-shaped. Nudging and choice architecture also have a lot to contribute: Book review: Nudge: Improving decisions about health, wealth (kimtasso.com). Books on pricing? Often, pricing becomes the focus of these negotiations.

Procurement 147

Procurement Value Proposition Finance Artificial Intelligence 147

Arpedio

DECEMBER 19, 2023

They act as the bridge between the client and the company, facilitating communication and problem-solving. Customer relationship management (CRM) systems, data analytics tools, and communication platforms play a vital role in streamlining collaboration between these two functions. Ready streamline your account planning?

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Arpedio

MARCH 6, 2024

From communication barriers to balancing client expectations with company resources, account managers often face numerous obstacles in their day-to-day operations. External communication challenges with clients: Communicating effectively with clients can also pose challenges, particularly in diverse or global environments.

Account Management 52

Account Management Management Client Relationships Communication 52

MDI Training

DECEMBER 4, 2023

As a leader, for example, I could train with an AI to practice non-violent communication and receive individual feedback and explanations. It’s about taking on a supportive and communicative role that focuses on social skills. It is recommended that AI is used to expand knowledge and facilitate work processes.

Leadership 104

Leadership Artificial Intelligence Digital Transformation Digitalization 104

Envisio

MARCH 5, 2024

Strengthen communication and transparency with clearer insights into accomplishments, roadblocks, and next steps. Improved visibility and understanding: With concise summaries readily available, leadership can gain a clearer understanding of progress and challenges at all levels of the organization, facilitating better decision-making.

Government 52

Government Decision-making Leadership Communication 52

Zendesk

JANUARY 7, 2022

Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. Conversational AI is a broader term that refers to AI-driven communication technology such as chatbots and virtual assistants (e.g.,

Banking 98

Banking Artificial Intelligence Retail Facilitation 98

Red Star Kim

MAY 22, 2023

I often wonder whether the perceived conversation skills gap was caused by the imposed isolation during the Covid lockdowns or a by-product of the digitisation of communications. Clients also ask if there are any books to supplement people’s conversational skills learning – or for those who want a deeper dive into the topic.

e-Learning 130

e-Learning Emotional Intelligence Communication Leadership 130

Red Star Kim

MAY 11, 2023

So here’s a book review – Managing Brands which will provide an overview and revision aid to students. Towards the end of the post is a review of a classic brands book “ Brand Leadership” By David A Aaker and Erich Joachimsthaler which I published some time ago. It’s interesting to see how brand management has developed.

Management 130

Management Co-Creation Publishing Leadership 130

Mike Kunkle

FEBRUARY 5, 2023

Even on the far right, with disciplined workflows, it’s not easy, and often harder if an RFP or RFI process doesn’t allow open communication. If you doubt this, check out the book, The JOLT Effect: How High Performers Overcome Customer Indecision by Dixon and McKenna, and the detailed research behind it.)

B2B 198

B2B Sales Decision-making Negotiation 198

Aepiphanni

MAY 11, 2021

Discuss behavioral and communication differences, and encourage openness in case someone unintentionally offends someone. Take a minute and book a Coffee & a Consult with us here! They partnered together for a research project to interview people worldwide who had led multicultural teams. Minimize the language barrier.

Facilitation 98

Facilitation Decision-making Leadership Business Growth 98

Red Star Kim

APRIL 17, 2023

Last week I facilitated MBL’s full day training session on “Developing more work from referrers and intermediaries”. Delegates were from legal, accountancy and insolvency firms – both M&BD teams and fee-earners.

Management 130

Management Manufacturing Client Relationships Facilitation 130

PandaDoc

MAY 8, 2024

Book a demo Challenges of selling to SMBs In any business strategy there’s the other side of the coin, and the SMB sales process is no exception. PandaDoc solutions enable transparent communication without email chains, resulting in speedy decision-making and improved customer experience.

B2C 52

B2C Small Business Sales Decision-making 52

Hubspot Sales

NOVEMBER 21, 2019

It tracks and manages all interactions and communication your reps have with prospects and customers. Manage all communication and interactions with prospects. All communication, both internal (rep to rep) and external (rep to prospect), can be managed through a CRM. Ensure team communication is facilitated.

CRM 114

CRM Facilitation Software Software 114

Arpedio

MARCH 13, 2024

By offering a compelling product experience, businesses can attract prospects, demonstrate value, and facilitate self-service purchasing decisions without the need for extensive sales efforts. Encourage open communication and feedback channels to address concerns and identify opportunities for improvement.

Acquisition 52

Acquisition Prioritization Onboarding Sales 52

Arpedio

FEBRUARY 2, 2024

ABS not only facilitates the creation of personalized messages but also provides invaluable insights into the unique needs and challenges faced by each client. When these departments align their efforts towards a common set of accounts, communication becomes more streamlined, leading to a cohesive and unified customer experience.

Account Planning 52

Account Planning Account Management Facilitation Stakeholders 52

Arpedio

MARCH 6, 2024

They facilitate deeper connections with clients, leading to increased loyalty, repeat business, and referrals. By fostering open lines of communication, understanding client needs, and delivering personalized solutions, account managers can strengthen bonds with clients, driving loyalty and long-term engagement.

Account Management 52

Account Management Management Prioritization Client Relationships 52

Arpedio

FEBRUARY 27, 2024

The Role of Trust and Communication in Relationship Selling At the heart of relationship selling lies trust and effective communication. Additionally, effective communication is essential for relationship selling to thrive. Trust forms the foundation of any successful relationship, and in sales, it’s no different.

Prioritization 52

Prioritization Communication Software Software 52

Brooks Group

OCTOBER 11, 2023

After you’ve chosen your speaker, you can help them hit the mark by communicating these goals. Sought-after speakers typically book up as the new year approaches, so you’ll need to work quickly to secure your preferred speaker and topic. An energetic, engaging, relatable speaker will set the tone for the rest of the event.

Sales 93

Sales Sales Training Meetings Media 93

Aepiphanni

JUNE 29, 2021

The top primary target sectors for 1st-time acquirers in 2020 were in the internet content & commerce industry and communication services. Take a minute and book a Coffee & a Consult with us here! This consists of games, news, services, classifieds and other general industries. To do so, click here.

Acquisition 64

Acquisition Digitalization Internet e-Learning 64

Red Star Kim

NOVEMBER 18, 2022

Having met Vlatka Hlupic, author of “ The Management Shift” (see Book review: The Management Shift by Vlatka Hlupic (kimtasso.com) , I was looking forward to hearing her keynote speech on transforming culture. And many are looking forward to her book launch in March 2023. Deploy MarTech.

Value Proposition 130

Value Proposition Procurement Innovation Leadership 130

Hubspot Sales

JULY 30, 2020

Clearly communicate these expectations to managers, and whenever possible, free them up to spend their time giving tactical support to reps. Christine Lotze, a behavioral change expert, found that simplicity and repetition are the two keys to communicating workplace goals. Communicate value. Reiterate and reinforce goals.

Sales 120

Sales Brainstorming Decision-making Communication 120

Zendesk

SEPTEMBER 21, 2023

My Ticket Reminders (Support) allows you to set reminders for specific Zendesk tickets based on triggers or time, facilitating better ticket management. Akin AI Agent (Support) automates guest communication to drive direct bookings for hospitality operators.

Facilitation 52

Facilitation Communication Management 52

Hubspot Sales

OCTOBER 15, 2019

Your CRM is not only essential for communicating with customers, it should also create alignment and streamline communication within your company. You can create custom integrations to facilitate specific tasks to create automated workflows. Team Communication Integrations. Email Integrations. Connector Integrations.

CRM 105

CRM eCommerce Software Software 105

Red Star Kim

SEPTEMBER 5, 2023

The 2019 second edition of this book (subtitled “How to apply neuroscience and psychology for improved learning and training” ) provides fascinating insight and practical ideas to incorporate neuroscience into learning and development initiatives. Book review: Neuroscience for learning and development by Stella Collins.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Arpedio

FEBRUARY 15, 2024

Introduction to the Challenger Sales Framework We start by providing an overview of the Challenger Sales framework, developed by Matthew Dixon and Brent Adamson in their seminal book “ The Challenger Sale. Overall, Mobilizers play a vital role in driving consensus within organizations and influencing buying decisions.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

Hubspot Sales

JANUARY 3, 2020

CRMs work for a plethora of business types across a variety of industries including technology, business services, retail, banking, manufacturing, security, communication, and media. Additionally, as you grow, you’ll likely increase your number of sales reps who will be communicating with leads and reps.

CRM 103

CRM Banking Manufacturing Retail 103