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Enhancing customer service in global business service centers

Customer Think

Defining good customer service depends on the product you sell. For automobiles, friendly in-person contact during a sale or service call can be the key. But what about global business services (GBS) organizations? […]

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The Challenge of Selling Expertise (Not Product)

Strategic Account Management Association

An interview with Michael Thomas by Harvey Dunham, Managing Director of Business Development at SAMA. Michael Thomas is the founder of Magnetic Services. He also spent years as a managing consultant for Microsoft’s global consulting organization. I am speaking about professional services. Register here.

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The future of sales is connection

Zendesk

While every industry, company, and team has been disrupted in some way, no other aspect of the business world has been more affected by disruption than sales teams. Whether it’s growing customer expectations, labor shortages, digital transformations, or market uncertainty, sales professionals are facing more pressure than ever.

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How Strong Is Your Commercial Culture?

SBI Growth

Some of the most valuable and fastest-growing organizations in the world are known — for better or for worse — for their cultures. How do I determine the commercial culture of my organization? But what is commercial culture?

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Why Your Company Needs a CRM to Grow Better

Hubspot Sales

A CRM is a central location where you can organize the details related to your customers, across all departments at your company. CRMs work for a plethora of business types across a variety of industries including technology, business services, retail, banking, manufacturing, security, communication, and media.

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How to Sell Services Online

Hubspot Sales

In this post, we'll cover the following: Selling services online How to sell services online There are quite a number of steps involved in selling services online. How to Sell Services Online 1. Figure out what you’re selling Are you going to offer all your business’ services online? Check out this post.

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B2B Revenue and the (Ir)relevance of the Funnel

DemandFarm

Originally published in Forbes Business Development Council Traditionally, one of the core concepts of sales and marketing is the sales funnel through which companies are supposed to move prospects from awareness through consideration to engagement, and finally to purchase. Is the B2B Sales Funnel relevant anymore?

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