Planview

NOVEMBER 29, 2023

To achieve a significant boost in this area, it is imperative to establish and maintain end-to-end visibility into the value streams that comprise an organization’s operations. A case in point is the journey of a global financial services company that recently adopted Planview’s Value Stream Management (VSM) solution.

Financial Services 59

Financial Services Customer Value Customer Experience Decision-making 59

Planview

MARCH 3, 2017

It is no coincidence that the most innovative brands in the world are also leading the way in customer experience. Brands like Apple, Disney, Zappos, and Amazon are front of mind during conversations about memorable customer experiences. What can we learn from the experiences they provide their customers?

Customer Experience 40

Customer Experience Innovation Retail Publishing 40

Zendesk

FEBRUARY 29, 2024

Revenue churn rate is a metric that helps businesses identify the monthly revenue they lose with every lost customer. In this guide, we cover the basics of revenue churn, how you can calculate and reduce it, and how being attentive to your customer experience (CX) can make a significant impact.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

Customer Think

APRIL 29, 2021

There’s a lot of discussion about creating a role/function in the organization responsible for “Revenue Operations.” Some will add in Customer Experience/Service/Support. Value Prop Aligned With What The Customer Values? As we consider this concept, [.]. Chief Revenue Officer?

Customer Value 64

Customer Value Customer Experience Marketing Organization 64

Zendesk

FEBRUARY 12, 2024

Top 35 customer service and customer support podcasts Conversations with Zendesk The Modern Customer Podcast CX Pulse Podcast CXChronicles Podcast Customer Service Academy Customer Service Revolution Customer Experience Superheroes Amazing Business Radio Future of Customer Service Crack the Customer Code Experience This!

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Arpedio

JANUARY 5, 2024

In an evolving business landscape where customer demands are as diverse as they are complex, implementing effectual customer retention strategies demands an in-depth understanding of these pivotal roles.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Showpad

DECEMBER 31, 2019

Customer value management leverages the best of three dimensions: dynamic value management, real data from use cases and customer projects, and state-of-the-art technology. . The first dimension is dynamic value management. The focus for this exercise should be the desired customer experience you want to create. .

Value Proposition 119

Value Proposition Sales Customer Value Sales Management 119

Arpedio

APRIL 30, 2024

Implement your preferred methodology in Salesforce with ARPEDIO Ensure that your defined best practice or sales methodology is being followed, accelerated, and rolled out for the entire organization. By addressing these pain points effectively, you can tailor your value proposition to meet their specific needs.

Value Selling 52

Value Selling Value Proposition Negotiation Decision-making 52

Mercuri International

MARCH 8, 2022

Value-creation focused selling is essential for sales and marketing organizations. In a previous article , we discussed the factors driving up to 85% of business leaders to consider the customer-value approach as critical to success. What is customer value? Revenue enhancing values. Strategic values.

Sales 52

Sales Suppliers Artificial Intelligence Customer Value 52

Planview

JUNE 23, 2022

Our team welcomed attendees to our booth and discussed strategies and solutions to help services organizations lead the future of connected services by connecting systems, data, work, organization, people, and customers. Planview PSA Software streamlines connected services systems and delivery for your organization.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Flevy

MARCH 21, 2024

For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies. This framework is designed not only for new CEOs , but also for guiding any substantial transformation project within an organization.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Arpedio

MARCH 18, 2024

This entails identifying lucrative opportunities, targeting an initial area of market presence, and ensuring that the entire organization is aligned and geared towards this strategic expansion. Organizations that prioritize customer success are poised to not only win initial business but also pave the way for sustained expansion.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Upland

JANUARY 29, 2024

Account planning focuses on your customers first—and the sales numbers follow. By gaining a thorough understanding, sales professionals can tailor their offerings to align precisely with what the customer values most. Key questions include: What do power and influence look like within the organization?

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Luminas Strategy

NOVEMBER 1, 2022

For example, the time frame for standing up e-commerce channels was cut in half due to advances in available technology platforms, combined with the ability to design and build new customer experiences via agile ways of work. How can value be created and delivered using various channels?

Supply Chain 52

Supply Chain B2B Marketing Digitalization 52

Planview

APRIL 6, 2023

It examines anonymized data from over 3600 value streams, representing over 38K individuals across the value chain from ideation to value. To my knowledge, we are the only organization with access to such a large and complex value stream data set. I saw customers experience outstanding success.

Software 52

Software Software Decision-making Digitalization 52

Apptivo

MAY 26, 2022

Today improving customer experience is one of the top priorities of many organizations. Few ways in which customer satisfaction can help a business succeed. Happy and loyal customers tend to become your brand spokespersons and recommend you more. Amazon has perfected the customer experience at every touchpoint.

Retail 52

Retail Customer Experience Media B2C 52

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Provide customer data to marketing for the development of business case studies.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

Arpedio

JUNE 1, 2023

This recognition underscored the need for account managers to prioritize customer value and gain insights into individualized customer interactions, emphasizing the significance of maintaining strong relationships, linking transactions, and ensuring a superior customer experience.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

SmartKarrot

APRIL 4, 2023

Promote product uptake, customer experience, and customer outcomes. By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle.

Customer Success 19

Customer Success Account Management Leadership Customer Experience 19

CoSell

MAY 27, 2021

Let’s see what this might mean in your sales organization. Create: Customer experience and customer value is always the outcome. Customer value is the top priority. As you work with your partners, keep exploring how to increase the value for the customer. What Does This Mean For You?

Co-Creation 52

Co-Creation B2B Customer Value Profitability 52

SmartKarrot

APRIL 28, 2023

Role: VP of Customer Success Location: Reading, England, United Kingdom (On-site) Organization: Redstor As a VP of Customer Success, you’ll be making sure our consumers are completely satisfied with our goods and services is your responsibility as our newly created Vice President of Customer Success.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

FEBRUARY 22, 2022

Role: Sr Director of Customer Success Location: Remote, United States Organization: Bluewater Hayes Inc. As a Sr Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience.

Customer Success 19

Customer Success Retail Onboarding Customer Experience 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Process milestones for the customers and employees to work toward.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Establish and track KPIs and support company goals and initiatives.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SuperOffice

APRIL 7, 2022

Business owners can better allocate their resources, focus on high intent prospects, and provide more customer value through customer profile analysis. Now that we’ve gone over where to find customer data for your ICPs and interpret it, let’s dive into some proven customer profile analysis methods.

B2B 93

B2B CRM Sales Decision-making 93

SmartKarrot

APRIL 4, 2023

Promote product uptake, customer experience, and customer outcomes. By directing projects and programmes to enhance engagement strategies based on customer segmentation and fostering a culture of continuous improvement, you may define and optimise the customer lifecycle.

Customer Success 15

Customer Success Account Management Leadership Customer Experience 15

SmartKarrot

JANUARY 19, 2023

Role: Customer Success Specialist Location: Remote, Kelowna, BC Organization: Fullscript As a Customer Success Specialist, you will assist practitioners and patients through three main channels: phones, emails, and live chat. Troubleshoot issues and seek customer-focused solutions to ensure a seamless user experience.

Customer Success 19

Customer Success Insurance Stakeholders Software 19

SmartKarrot

AUGUST 24, 2022

Role: Director of Customer Success Location: Westborough, MA, US (Hybrid) Organization: Connectbase As a Director of Customer Success, you will ensure customers derive maximum value from the Connectbase platform and utilize it to its fullest capability. Manage the post-sale relationship of Catchlight B2B accounts.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

FEBRUARY 20, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Muck Rack As a Director of Customer Success you’ll drive the greatest level of value, adoption, health, and retention for our current customers by leading the Customer Success team.

Customer Success 19

Customer Success Communication Stakeholders Construction 19

SmartKarrot

AUGUST 2, 2022

Role: Vice President of Customer Success Location: Richmond, VA, US (On-site) Organization: ProspectBlue As a Vice President of Customer Success, you will be a key member of the leadership team, reporting to the President. Lead the Member Success department, including Member Support, Member Experience, and Member Training.

Customer Success 19

Customer Success Leadership Onboarding Communication 19

Insightly

JUNE 17, 2021

In many industries, ‘the customer is always right.’ In others, customers must raise issues many times to feel heard. . When you’re listening to the voice of your customer, you learn what your customers value the most in your product and how they use it. Your customer voice should be singular and consistent.

Decision-making 98

Decision-making Media CRM Marketing 98

SmartKarrot

APRIL 20, 2020

Role: Customer Success Manager II Location: Austin, TX Organization: Khoros Khoros is looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of their rapidly growing customer base.

Customer Success 10

Customer Success Customer Value Innovation Account Growth 10

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Conduct regularly scheduled touchpoints with customers.

Customer Success 19

Customer Success Insurance Onboarding Government 19

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

DECEMBER 2, 2021

Role: Director, Customer Success Management Location: Remote, United States Organization: GRIN As a Director of Customer Success Management, you will develop and scale a world-class customer success management organization. Develop innovative programs to drive customer value and positive customer experiences.

Customer Success 19

Customer Success Onboarding Retail Facilitation 19

SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Demonstrate the value Talentful can provide across the scaling lifecycle from Series A-IPO.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

APRIL 19, 2021

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation.

Customer Success 10

Customer Success Customer Experience Stakeholders Negotiation 10