Zendesk

SEPTEMBER 15, 2021

Digital customer experiences are critical for surviving in a connected world. According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. With a good customer experience, your customers also expect security and privacy.

e-Learning 97

e-Learning Digitalization Finance Retail 97

Zendesk

DECEMBER 7, 2021

A customer touchpoint is any time a consumer interacts with your brand, whether that’s through an employee, a website, an advertisement, or an app. For example, say a customer sees an eco-friendly product advertised on social media. That is customer touchpoint No. 1 with that retail business. That’s touchpoint No.

Digital Transformation 52

Digital Transformation Advertising Retail Digitalization 52

Zendesk

JULY 27, 2021

Providing an exceptional customer experience (CX) requires the ability to be nimble and responsive for the long term. Regardless of what product you sell or who’s buying it, you must be able to stay on top of changing customer preferences and adapt to deliver what they need. Retail & ecommerce.

Financial Services 52

Financial Services Healthcare Manufacturing Retail 52

Zendesk

OCTOBER 7, 2022

Customers are engaging more with service teams—volume is up 14 percent over 2021, according to our 2022 CX Trends Report —and have higher customer service standards. This elevates the importance of the role customer service agents play in the customer experience. Onboarding new agents can be especially tricky.

Management 98

Management Prioritization Decision-making Retail 98

Zendesk

MARCH 31, 2023

Training Tickets can be organized into Courses and assigned in bulk–perfect for onboarding new agents, leveling up knowledge, training your team on new processes, or calibrating responses among large teams. To view the full list of incoming apps, follow our weekly release notes.

Energy and Utilities 94

Energy and Utilities Artificial Intelligence Banking Retail 94

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? How AI can improve customer service The benefits of using AI for customer service Examples of AI in customer support What are the challenges of AI in customer service?

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

SmartKarrot

FEBRUARY 22, 2022

As a Sr Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Advise customers on adapting and templatizing their workflows for Nuix Discover.

Customer Success 19

Customer Success Retail Onboarding Customer Experience 19

ACT

SEPTEMBER 12, 2023

Case in point—mobile commerce is projected to account for more than 44 percent of retail e-commerce sales by 2025. Sending SMS messages to a consumer fosters a personal connection and long-lasting customer relationships. The unique benefits of text message marketing make it an excellent fit for small businesses.

Marketing 52

Marketing Small Business Internet Telecommunications 52

Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

Onboarding 52

Onboarding Artificial Intelligence Decision-making Logistics 52

Nutshell

FEBRUARY 15, 2023

Why are customer touchpoints important? Have you ever canceled your plans to purchase from a business because of a less-than-satisfactory experience? You’re not alone, with 73% of buyers saying customer experience is a critical factor in their purchasing decisions. Customer experience matters at every touchpoint.

eCommerce 62

eCommerce Media Customer Experience Digitalization 62

Freshworks

APRIL 2, 2021

As a long-time Freshworks client , they implemented several different Freshdesk features to enhance their customer-centric approach during 2020 and 21 with the aim of deepening engagement and strengthening their customer relationships. It’s expected that customer experience will be pivotal to transforming B2C growth moving forward.

Shareholders 52

Shareholders B2C Remote Working Customer Experience 52

SmartKarrot

APRIL 13, 2023

Apply here: [link] Role: Customer Success Manager Location: Philadelphia, PA, United States (Remote) Organization: Catapult Learning As a Customer Success Manager, you’ll learn everything you can about PD items, especially PD technology products. Highlights and contemporary customer experience trends.

Customer Success 19

Customer Success Onboarding Retail Decision-making 19

SmartKarrot

APRIL 13, 2023

Apply here: [link] Role: Customer Success Manager Location: Philadelphia, PA, United States (Remote) Organization: Catapult Learning As a Customer Success Manager, you’ll learn everything you can about PD items, especially PD technology products. Highlights and contemporary customer experience trends.

Customer Success 19

Customer Success Onboarding Retail Decision-making 19

Nutshell

JULY 9, 2021

Many members of our team didn’t come from traditional tech backgrounds, and applied for positions at Nutshell after spending their early careers in entirely different fields such as retail management, journalism, and domestic engineering. I started working in retail very young because my mom owned a store. And that’s a good thing.

Retail 118

Retail Decision-making Customer Success Marketing 118

Zendesk

JUNE 15, 2023

The resume above notes how the applicant developed the training modules used to onboard new associates. Hiring managers expect you to take an active role in conflict resolution and add to the employee experience, not hinder it. Displaying customer-oriented support should immediately catch the hiring manager’s eye.

Retail 52

Retail Leadership Interpersonal Skills Software 52

Insightly

NOVEMBER 22, 2022

Leaders, salespeople and customer service teams can automate large portions of their workflows. By minimizing manual processes, you avoid costly human errors and free up the workforce to focus on delivering the extraordinary customer experience consumers have come to expect. CRM Automation vs. Marketing Automation. Healthcare.

CRM 52

CRM Sales e-Learning Decision-making 52

SmartKarrot

DECEMBER 2, 2021

Develop innovative programs to drive customer value and positive customer experiences. Drive alignment with Sales, Product, and Marketing with a focus on healthy collaboration and emphasis on long-term customer health and retention. Design KPIs and key results to measure progress towards strategic customer success goals.

Customer Success 19

Customer Success Onboarding Retail Facilitation 19

SmartKarrot

AUGUST 18, 2021

Experience working to promote the value of the product and upsell services and products with brand image and promoting value through customer experience. Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.

Customer Success 19

Customer Success Onboarding Account Management Retail 19

Tidio

FEBRUARY 26, 2021

Investing in multiple customer service channels is essential for a positive first customer experience: Seven Types of Customer Service. Easy product returns should be a core part of your customer retention plan. This means being customer-oriented and committed to customer success in every way.

eCommerce 52

eCommerce Acquisition Communication Retail 52

SmartKarrot

APRIL 3, 2023

Apply here: [link] Role: Customer Success Director Location: London, England, United Kingdom (Hybrid) Organization: ClickJobs.io As a Customer Success Director you’ll have a chance to join a highly prominent, rapidly growing SaaS cloud startup.

Customer Success 19

Customer Success Client Onboarding Retail Onboarding 19

SmartKarrot

JULY 5, 2022

Conduct prescriptive and valuable onboarding sessions for all new partners. Serve as the primary interface with customers to manage and resolve any critical situations. Contact and interact with customers, retail partners, and franchisees.

Customer Success 19

Customer Success Retail Negotiation Facilitation 19

SmartKarrot

APRIL 12, 2022

Role: Director of Customer Success Location: New York, NY Hybrid Organization: Crealytics As a Director of Customer Success, you will develop strong connections with key client stakeholders to understand their needs and invest in their long-term success.

Customer Success 19

Customer Success Account Management Retail Advertising 19

SBI

JUNE 22, 2021

Some of our customers have implemented demo automation to streamline and standardize their onboarding and implementation processes, which increased overall adoption rates of their products and decreased customer churn when it came time to renew accounts. This is a terrible customer experience.

Stakeholders 37

Stakeholders Decision-making Retail Digitalization 37

Zendesk

DECEMBER 2, 2020

Prior to starting Chatdesk with Aneto, I was a Manager at McKinsey & Company, where I led projects around call center operations and customer experience design across Retail and Financial Services. Personalized support: There is a huge emphasis this year on customers demanding more personalized support.

e-Learning 76

e-Learning Artificial Intelligence Leadership Brainstorming 76

SmartKarrot

APRIL 14, 2023

Directly engage with other senior leaders and other stakeholders to analyse customer performance, trends, and satisfaction with our goods and solutions. own pre-sales assistance, onboarding of fresh clients, platform setup, training, continuous client interactions, and product updates.

Customer Success 15

Customer Success Supply Chain Stakeholders Retail 15

Tidio

MARCH 12, 2021

In the section below, we’ll show you how to get feedback from customers effectively in the 21st century. But first, let’s see why customer experience feedback is something you should be bothered with. Importance of Customer Feedback: Should You Even Care? Tips for in-App Customer Surveys. Yes”/“Could be better.”

eCommerce 52

eCommerce Media Customer Experience Decision-making 52

SmartKarrot

DECEMBER 1, 2021

Lead and assist customer success team on how to communicate any challenges during the client relationship. Build category expertise in order to understand the category trends, insights, and goals across retailers, brands, publishers, and creators. Prepare and lead strategic QBRs with enterprise-level customers.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

SmartKarrot

APRIL 3, 2023

Apply here: [link] Role: Customer Success Director Location: London, England, United Kingdom (Hybrid) Organization: ClickJobs.io As a Customer Success Director you’ll have a chance to join a highly prominent, rapidly growing SaaS cloud startup.

Customer Success 15

Customer Success Client Onboarding Retail Onboarding 15

SmartKarrot

DECEMBER 5, 2022

The management and business leaders might have all the information regarding their business, including customers, competitors, market, industry, employees, national and international rules affecting their business, etc. It can improve customer experiences by making the system faster and more efficient. Case Study 2.

Account Management 19

Account Management Customer Success Artificial Intelligence Management 19

Hubspot Sales

APRIL 23, 2021

per successful card charge), Customized (various pricing). It's designed for online and in-person retailers, software platforms, subscription businesses, and marketplaces, with features to combat fraud, send invoices, manage business spending, get financing, and more. Pricing: Integrated (2.9%+ 0.30 sending a welcome email).

Small Business 95

Small Business Finance Banking eCommerce 95

PandaDoc

MAY 8, 2023

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Hubspot ) 61% of customers say they would defect to a competitor after just one bad experience.

Software 52

Software Software Communication Publishing 52

SmartKarrot

JULY 27, 2021

Identify and help build out vital collateral for retention and onboarding. Apply here: [link] Role: VP/Head of Customer Success Location: Burlingame, CA, US Organization: Focal Systems As a VP/Head of Customer Success, you will plan, monitor, and analyze key metrics for the utilization and performance of our system within installed stores.

Customer Success 10

Customer Success Supply Chain Onboarding Stakeholders 10

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers.

Customer Success 10

Customer Success eCommerce Account Growth Stakeholders 10

SmartKarrot

MARCH 22, 2021

Apply here: [link] Role: Customer Success Team Lead (Software) Location: Sydney, New South Wales, Australia Organization: The Network Technology Recruitment As a Customer Success Team Lead, you will be responsible for the smooth onboarding of new clients onto the platform. Driving internal stakeholders to meet customer needs.

Customer Success 10

Customer Success Stakeholders Retail Leadership 10

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Recruit and train a team of Life Science focused Customer Success Managers. Ensure client remains current on versions/releases. Monitor account health and stability for continuous improvement.

Customer Success 10

Customer Success Retail Onboarding Software 10

SmartKarrot

MAY 23, 2022

Customer success is pivotal to company success. Customer education is a profit center and needs to be taken seriously to add value to the organization. Customer education programs are courses that onboard, retain, and engage customers with the customer. Bundled Training model.

Profitability 10

Profitability Customer Success Onboarding Retail 10

SmartKarrot

JULY 23, 2021

Set the long-term vision for the Customer Success team by analyzing the current state, identifying areas of improvement, and implementing innovative ideas to benefit the customer experience. Apply here: [link] Role: Global Customer Success Director Location: Atlanta, GA, US Organization: Talent Factor Ltd.

Customer Success 10

Customer Success Retail Onboarding Prioritization 10