Mercuri International

MAY 12, 2022

With greater transparency due to the wider availability of digital information, companies are having to compete on the totality of their offering – it’s not just the product, but the service, expertise and support that surrounds it, for example. Customer value orientation. The solution?

Account Management 52

Account Management Supply Chain Management Stakeholders 52

Planview

DECEMBER 12, 2022

student completing research on value streams, task contexts, and flow. I was not sure who Forrester was and why they were researching a category called Application Lifecycle Management (ALM). A similar shift is underway in how we visualize, manage, and optimize flow across our organizations. At the time, I was a Ph.D.

Digital Transformation 59

Digital Transformation Co-Creation Management Innovation 59

Strategic Account Management Association

APRIL 5, 2021

the committee responsible for overseeing purchasing decisions), I met thousands of salespeople and strategic account managers through the years, and I would say that no more than 3 percent or so had bothered going through my company’s 10-K. This includes knowing the customer’s customers as well as your own company.

Manufacturing 520

Manufacturing Account Management Decision-making Meetings 520

Showpad

MARCH 7, 2024

To explore this topic, Showpad CEO Hendrik Isebaert sat down with Hamilton Mann, Group VP, Digital Marketing and Digital Transformation at Thales Group , a global leader in aerospace, defense, and security solutions. Mann shared his best practices for creating stronger alignment to shape digital transformation and drive revenue growth.

Digital Transformation 52

Digital Transformation Marketing Value Proposition Digitalization 52

Flevy

MARCH 26, 2024

Each global consulting firm maintains an internal knowledge management library of consulting framework presentations. Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Customer-centric Design (CCD) frameworks used by management consultants.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Flevy

MAY 7, 2024

Effective supplier relationships are foundational to managing costs and enhancing product quality, which in turn supports competitive pricing and market differentiation. FlevyPro is trusted and utilized by 1000s of management consultants and corporate executives.

Suppliers 52

Suppliers Manufacturing Value Proposition Digital Transformation 52

QYMATIX

MAY 27, 2024

This article discusses how sales managers and directors of specialised wholesalers with 5,000 to 10,000 customers and 20,000 to 100,000 items can become more successful in their markets. This enables sales teams to make targeted recommendations and maximise customer value. Loyal customers appreciate market-driven prices.

B2B 52

B2B Artificial Intelligence Manufacturing Profitability 52

Showpad

DECEMBER 5, 2021

In this interview, Tom shares how the partnership between marketing and sales made all the difference in rolling out a new digit al sales strategy. . “If I’ve worked myself into a marketing job, but 80% of my career has been in sales, account management, and creating marketing programming and other services to support sales teams. .

Digitalization 98

Digitalization B2B Sales Customer Value 98

Upland

JANUARY 29, 2024

Sales productivity involves how efficiently and effectively a sales team can generate revenue—while managing costs and resources, building customer relationships, and staying competitive in the market. This cross-functional teamwork helps you foster more unified and effective customer account management.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Planview

NOVEMBER 29, 2023

Visibility is not merely an operational insight; it’s the crucial factor in identifying the work that truly drives value and directly shapes customer experiences. A case in point is the journey of a global financial services company that recently adopted Planview’s Value Stream Management (VSM) solution.

Financial Services 59

Financial Services Customer Value Customer Experience Decision-making 59

Showpad

DECEMBER 31, 2019

Customer value management leverages the best of three dimensions: dynamic value management, real data from use cases and customer projects, and state-of-the-art technology. . The first dimension is dynamic value management. The second dimension is about leveraging data.

Value Proposition 119

Value Proposition Sales Customer Value Sales Management 119

Planview

JULY 11, 2023

I invited Dr. Amisha Boucher, Principal Engagement Manager at Planview, to join me in discussing this topic. Particularly with digital product delivery, technology has advanced such that the barrier to placing a digital product in a customer’s hands is much lower. So how can you make smarter decisions faster?

Decision-making 52

Decision-making Artificial Intelligence Manufacturing Digitalization 52

Zendesk

MAY 2, 2022

New tools are helping to take the sting out of managing care, and changing the way patients and providers communicate with each other. Saludsa, an Ecuadorian healthcare company, offers prepaid medicine and services to more than 200,000 customers. “Our 2: Empower digital patient-centered healthcare with a human touch.

Healthcare 52

Healthcare Customer Experience Insurance Digitalization 52

Luminas Strategy

NOVEMBER 1, 2022

Sales visits, trade shows, and demonstrations present opportunities to engage with customers and highlight your knowledge, experience, and the ability to solve problems at scale are key differentiating factors that can make or break your growth curve. Apply design thinking to meet the needs of specific customer personas.

Supply Chain 52

Supply Chain B2B Marketing Digitalization 52

Planview

AUGUST 16, 2022

These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized Resource Management. Enhanced Customer Experiences. Greater Profitability.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Mercuri International

MARCH 8, 2022

Value-based selling has been around for more than 30 years and is still as relevant as ever. When Mercuri Research recently surveyed the most important challenges for business leaders, customer value orientation came out on top, just as it did in our last survey 5 years ago. Your customers think in terms of value, not product.

Suppliers 52

Suppliers Shareholders Value Proposition Innovation 52

SmartKarrot

FEBRUARY 1, 2022

But, to do that, they need to ensure that the customers are genuinely happy with the products they are using. This is where the role of customer success manager comes into the picture. Now, certain customer success software requires minimal technical knowledge while using them. What is a low code?

Customer Value 10

Customer Value Customer Success Software Software 10

Planview

JUNE 23, 2022

Customers were able to learn more about it means to be a connected services organization, why it’s important, and what steps were necessary to make confident connections by attending this on-demand presentation session by Planview’s Director of Product Management Dave Blumhorst. Digital Transformation is Key.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Arpedio

MARCH 18, 2024

Effective expansion tactics call for a blend of solid customer relationship management , astute data analytics, and personalized experiences that cater to diverse customer needs. Fostering Customer Relationships To fortify your position and pave the way for future growth, cultivating strong customer relationships is key.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Planview

APRIL 6, 2023

My Thoughts Based on 25 Years Working With Transformations Having worked on enterprise transformations for the past 25 years, it’s not surprising to me that the majority of enterprises have not yet transformed to a product model within the last five years and achieved value delivery at a speed we’d associate with digital natives and tech giants.

Software 52

Software Software Decision-making Digitalization 52

Mercuri International

MARCH 8, 2022

In a previous article , we discussed the factors driving up to 85% of business leaders to consider the customer-value approach as critical to success. In order to become customer-value oriented and value-creating in your sales you need to understand what customer value is and how to create it.

Sales 52

Sales Suppliers Artificial Intelligence Customer Value 52

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Cosawi

JANUARY 29, 2024

In our more traditional groups, marketing, and sales work in locked steps but it seems that the shift to strategic account management is often missing marketing when time comes to establish its roadmap. They do this by digesting all the insight available and by connecting them with what is important to the customer.

Value Proposition 52

Value Proposition Co-Creation Marketing Account marketing 52

Zendesk

JANUARY 17, 2024

In my four years as Marketplace Operations Manager, the number of apps available has skyrocketed from 927 to 1,542—that’s a leap of more than 600! We’re currently adding 200 to 300 net apps per year, which begs the question: With so many great options vying for customers’ attention, how can you make your app listings shine?

Digitalization 52

Digitalization Customer Value Communication Management 52

SmartKarrot

APRIL 28, 2023

You’ll be the alpha dog, coaching, mentoring, and directing our customer success managers to give each and every one of our clients an excellent experience. Manage and cultivate your current clientele to promote account retention, customer value, and business growth.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

Planview

JANUARY 23, 2024

With the AI tools for developers that are now entering the market, enterprises are starting to realize big dreams like efficient digital product delivery and fast time to market. Happier developers lead to more customer value Scott points out that developers tend to jump jobs when they’re not happy with their team or organizations.

Banking 64

Banking Onboarding Innovation Organization 64

Flevy

MARCH 25, 2024

Each global consulting firm maintains an internal knowledge management library of consulting framework presentations. Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Innovation frameworks used by management consultants. View the full presentation here: [link] 2.

Innovation 52

Innovation Value Proposition Stakeholders Organization 52

Flevy

MARCH 21, 2024

Each global consulting firm maintains an internal knowledge management library of consulting framework presentations. Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Business Transformation frameworks used by management consultants.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

LinkedFusion

SEPTEMBER 12, 2023

Small business Owners pay a monthly fee to get those leads) You’re like a digital landlord; the business owner is your tenant and occupies your site. In order to import client data into the software to perform campaigns, you can also natively integrate customer relationship management (CRM).

Construction 52

Construction Media Small Business CRM 52

Arpedio

MARCH 26, 2024

Post-Sales Strategy: Involves activities and processes that occur after the sale, such as customer onboarding, support, and relationship management , aimed at ensuring customer satisfaction and retention.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

QYMATIX

APRIL 19, 2022

Key Performance Indicators (KPIs) are also used to manage companies in the retail and wholesale sectors. The digital transformation does not stop at medium-sized wholesalers either. The values for the calculation come from the company’s warehouse management system. Customer value. Bonus ratio.

Artificial Intelligence 52

Artificial Intelligence Retail Procurement B2B 52

Cosawi

FEBRUARY 27, 2023

In part three, we end this trilogy by demystifying a topic whose importance is rapidly accelerating in today’s digital economy as a tool to differentiate your customer engagement and increase revenue generation: Account-Based Marketing (ABM). These communication opportunities are key to personalized, targeted connections.

Marketing 52

Marketing Suppliers Investors Account Planning 52

Jermaine Edwards

MAY 18, 2020

It’s organisations like Chik-fil-A, Southwest Airlines and Apple who connect through intentional relationships, build highly-valued and sought after results to create unforgettable moments. LAW ONE: You cannot move a customer to a new place without knowing what you need to change. Here they are…. What do I mean by this?

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Jermaine Edwards

MAY 18, 2020

It’s organisations like Chik-fil-A, Southwest Airlines and Apple who connect through intentional relationships, build highly-valued and sought after results to create unforgettable moments. LAW ONE: You cannot move a customer to a new place without knowing what you need to change. Here they are…. What do I mean by this?

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

ClearPoint Strategy

JULY 28, 2021

Norton as part of their Balanced Scorecard framework for strategic planning and management. The customer value proposition should be at the core of your strategy, which is why it comes directly after the financials (or mission). Enhancing customer value by improving relationships with existing customers.

Value Proposition 98

Value Proposition Software Software Government 98

PandaDoc

APRIL 17, 2024

Sales or marketing managers. Keeping an eye on your ACVs helps managers improve team performance. They can find ways to boost customer uptake and increase subscription rates. This metric can also inform which customers reps should target. Here’s how to calculate LTV: Customer value x the average customer lifespan 3.

Sales 52

Sales Internet Profitability CRM 52

SmartKarrot

APRIL 4, 2023

Develop Daily Management with the help of the Customer Success leadership team to build team problem-solving skills and achieve important Key Performance Indicators. To encourage adoption and find new revenue-generating opportunities, deliver critical value checkpoints.

Customer Success 19

Customer Success Account Management Leadership Customer Experience 19