Red Star Kim

SEPTEMBER 26, 2023

We have to say goodbye to the way things were (“Let it go”) before building enthusiasm to achieve the vision (“Let it grow”). Much of the work in creating a change movement is understanding how people feel about the past and the prospect of change in the future. They need to walk the talk. Some were tempted to “switch off”.

Management 113

Management Co-Creation Communication Leadership 113

Red Star Kim

JANUARY 28, 2024

The challenges of leadership within a partnership model were explored. Develop organisational culture This inevitably led to a discussion about the link between leadership and organisational culture. This also requires leaders to listen carefully to any concerns about the change programme. To win hearts as well as minds.

Emotional Intelligence 130

Emotional Intelligence Leadership Management Facilitation 130

Account Management Skills

MARCH 6, 2023

Emerging technologies like AI are taking the world by storm at the moment with the likes of Microsoft’s Chat GPT, for example, and today’s guest, Soumya Mohan , is the Co-founder of Poised , an AI-driven app that I’ve been using for a couple of months now. Jenny Plant 02:21 So how did that come about?

Account Management 52

Account Management Communication Management Meetings 52

Showpad

APRIL 11, 2022

The key sales competencies needed today. While specific skill needs vary across organizations (read to the end for some tips on identifying yours), every B2B salesforce needs these two to succeed today: 1. We help them do this by recording customer calls and meetings so managers can provide feedback. Data orientation.

B2B 52

B2B Decision-making Negotiation CRM 52

Zendesk

NOVEMBER 15, 2021

Consumers were more connected than ever before, and as their access to information and resources grew, so did their expectations. The Age of the Customer continues today—and the data shows it. When it comes to driving business, how customers feel about a brand has 1.5 In the early 2010s, the Age of the Customer emerged.

Emotional Intelligence 97

Emotional Intelligence Media Customer Experience Software 97

Showpad

OCTOBER 21, 2020

Remote workforces were one of the biggest trends of the 2010s, as many employers and employees embraced work from home. What happens to sales team engagement when there’s no water cooler talk or high-fives after a deal close? Build a culture of peer-to-peer feedback. How might team-building and mentoring be impacted?

Management 98

Management Sales Onboarding Meetings 98

Hubspot Sales

APRIL 6, 2020

Include details about the value that you provide — how can you help your recipient? Happy to chat more about it or send over some templates and examples if you’re interested. Hi First Name , Great meeting you yesterday and learning more about the Company Name story. I remember you talking about how you had Project coming up.

Meetings 108

Meetings e-Learning CRM Organization 108

Mike Kunkle

JULY 4, 2022

There’s still a lot of talk these days in the sales enablement community and the market at large about the need for sales and marketing alignment. Disclaimer: Before I continue, I want to disclaim that while I try to mention other initiatives throughout, I will talk a lot about training in this post, using it as an example.

Sales Management 130

Sales Management Management Sales Sales Training 130

Zendesk

JUNE 3, 2022

Startups are uniquely positioned to walk the walk—not just talk the talk—when it comes to taking a customer-centric approach to growth. We interviewed startup founders to hear about how they built their customer base from the ground up, drawing upon customer relationships and insights each step of the way.

Small Business 52

Small Business Customer Success Decision-making Acquisition 52

Zendesk

FEBRUARY 16, 2023

Each order means the world to us, and we’re so happy you chose our small business today. Please submit your feedback here [hyperlink] if you have any feedback about your purchase. Thank you for sharing your valuable feedback! Thanks for sharing your feedback with us! Talk to you soon, [Agent Name] 14.

Retail 52

Retail Finance Advertising Small Business 52

Red Star Kim

MARCH 7, 2023

A key theme arising at the March PM Forum “ Future Marketing/Business Development Manager” (with delegates from legal, accountancy and consultancy firms) was about being overwhelmed. There were conversations about overwhelmed marketing/BD managers, overwhelmed M&BD teams and overwhelmed fee-earners.

Marketing 130

Marketing Management Emotional Intelligence Leadership 130

Zendesk

APRIL 28, 2021

You could say that Alexis Ohanian , Reddit co-founder and founder of the venture capital firm Seven Seven Six , knows a thing or two about building startups. Steve Jobs’ legacy still defines Apple products today. You need to be talking to your customers from day one. Instead of idolizing others, carve your own path.

Prioritization 52

Prioritization Decision-making Stakeholders Meetings 52

Strategic Communications

APRIL 3, 2024

These were the early days of internet and social media adoption and it was, at least initially, wildly uncharted space. Today, I spend more time helping individuals (generally business professionals, consultants, authors and entrepreneurs) raise awareness of their products and services. But, my role has changed.

Media 52

Media Energy and Utilities Healthcare Manufacturing 52

Red Star Kim

AUGUST 31, 2023

Today I summarise professional services marketing/BD case studies – Moore Kingston Smith, Mazars, Fladgate, Travers Smith, Mills & Reeve. There’s web and social media content about the key findings (e.g. But improving revenue and profitability through pricing sophistication isn’t simply about the firm.

Marketing 130

Marketing Leadership Government Logistics 130

Zendesk

AUGUST 22, 2023

In today’s highly competitive market, having a great product may not be enough. Ask open-ended questions and listen carefully to customer feedback to gain a deeper knowledge regarding increasing customer engagement. Is there anything about [Product or Service Name] that you don’t like? If yes, what is it and why?

Value Proposition 52

Value Proposition Marketing Customer Experience Finance 52

Mike Kunkle

JULY 2, 2022

According to Paul Krajewski’s blog , where he tracks the profession, there were 15,000 LinkedIn users with “sales enablement” in their job title, as of June 17, 2022. And today, even functions entitled sales training are doing some enablement work. They need practice, feedback loops, and coaching.

Sales 130

Sales Sales Training Leadership Decision-making 130

Red Star Kim

MARCH 6, 2023

Delegates were from legal and accountancy firms with roles as varied as marketing, digital marketing, business development, PR and key accounts (executives, managers and a director). We obtain data about our external environment – using a PESTLE analysis , competitor analysis and understanding trends in our markets, sectors and clients.

Strategic Thinking 130

Strategic Thinking Cybersecurity Digitalization Stakeholders 130

Hubspot Sales

JUNE 21, 2023

The prospect automatically replies next month, quarter, or year — any day that’s not today. But as sales reps well know, a successful call ends with a concrete calendar meeting, not a vague “Let’s talk later.” I thought you were looking at your calendar for a better time to talk.” It’s incredibly easy.

Decision-making 103

Decision-making Meetings Sales Organization 103

Help Scout

JULY 20, 2021

5 examples of customer orientation Now that you understand what it means to be customer-oriented, how about seeing some companies that put it into practice? There were similar products on the market at the time of its release, but most of them only could hold 30 or 40 songs. It’s not just about taking note of these things, though.

Customer Experience 145

Customer Experience Decision-making Communication Organization 145

Red Star Kim

JANUARY 16, 2023

75% were from the UK, 14% Australia, 3% Ireland, 3% Canada and 5% from the rest of the world. The top three constraints were rated as follows: 57% Poor economic outlook. The top three management priorities were ranked as follows: Increase operational efficiency. Obtaining feedback from clients. The figures were 2.3%

Marketing 130

Marketing Co-Creation Government Artificial Intelligence 130

Zendesk

JUNE 30, 2022

If you were making bets at a casino in Las Vegas, it’s pretty clear which sale you’d bet on. For instance, older customers frequently prefer to call a sales support line and talk to a real human, while younger folks are more likely to hop into a chat with a bot or rep. Seek feedback. Don’t be shy about asking for referrals.

Sales 98

Sales Decision-making B2C Profitability 98

Tidio

APRIL 23, 2021

The question is: Do you know what your customers are saying about you? In this article: Why you should care about customer satisfaction metrics. Plus, the sole act of asking your customers for their opinions shows you care about what they have to say, which they’ll surely appreciate. Bad rap ain’t that bad—. Here’s how: 1.

Media 52

Media eCommerce Customer Experience Decision-making 52

DemandFarm

APRIL 8, 2024

An account manager needs to keep a tab on several parameters while reaching out to different personas today to simply break through the everyday clutter. That there is a huge gap in how key account management teams are doing relationship mapping today would be an understatement. The consequence? Let’s dive in.

Key Account Management 52

Key Account Management Account Management Stakeholders Meetings 52

Brooks Group

JULY 11, 2022

Sales is all about relationships. It’s about having empathy, seeing things from another person’s perspective, and trying to connect with them on a human level. Show interest in the person you’re talking to. Ask them about their lives, their families, their interests, etc. Listen More Than You Talk.

Virtual Selling 52

Virtual Selling e-Learning Sales Training Sales 52

Openview

OCTOBER 31, 2018

He asked great questions, talked about my goals, what I was looking for, what I wanted to see in their technology, etc. I actually had no idea he was an SDR… talk about killing the momentum! The first thing the Account Executive asks me: “So… tell me about your business and why we are talking.”

Sales 110

Sales B2B Marketing Communication 110

Zendesk

DECEMBER 1, 2020

Digital transformation isn’t just about “bringing efficiency to outdated business operations” or “reducing operational costs.” Plenty of companies today boast about undergoing digital transformation, but what they usually mean is digitization. We spoke to three Zendesk experts to learn about each element. Technology.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

DemandFarm

AUGUST 31, 2023

We’re here to ease some of that anxiety about going digital – needing to dominate the online landscape. Because diving head-first into the digital sales ocean isn’t just about chasing the latest technology; it’s about genuinely understanding your customer. Sounds intimidating? Digital-First Sales: What’s the Big Idea?

Digitalization 52

Digitalization Retail Sales Decision-making 52

MDI Training

JUNE 28, 2022

What is the reality of learning in large companies today? About the author. ?Dominik Finally, you were either happy because you managed one more pace in the water, or you pulled yourself out of the water exhausted and analyzed what could be better (evaluating). If so, please recall a specific feedback situation. (If

Leadership 52

Leadership Stakeholders Digital Transformation Digitalization 52

Account Management Skills

APRIL 27, 2021

So I persuaded an expert to come and talk to us. We talked all about. We talked all about. Lots of value here and lots of tips and takeaways for you if you are thinking about this role. So today, I’m delighted to have my brother Matt, to talk about managing others for the first time.

Account Management 52

Account Management Management Decision-making Leadership 52

Zendesk

JANUARY 19, 2022

We used AI-powered sentiment analysis to assess how customers were feeling when they first reached out (rated as either positive or negative). Well, if CSAT is a sort of predetermined outcome—that upset customers are more likely to leave negative feedback—then companies might be tempted to rethink how to engage with them. &nbsp.

Customer Experience 52

Customer Experience Prioritization Digital Transformation Digitalization 52

MDI Training

NOVEMBER 14, 2023

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger In a ChatGPT experiment, our CEO Gunther Fürstberger tried to test the boundaries between artificial intelligence and humans. Creating trust When we talk about leading people, humans have a similar advantage.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Zendesk

JUNE 29, 2023

As part of Zendesk’s CX Moment virtual event series , we spoke with Veek and Martin about how they focus on building relationships with their customers—and why it’s their #1 priority. Today, Veek and her team view the Boersma brothers as the “original customer service agents” who established the company’s values.

Customer Experience 52

Customer Experience Customer Success Management 52

Hubspot Sales

MAY 24, 2023

The closing call is all about controlling the controllable. You may have even responded to feedback and edited your offer to suit your prospective client’s needs. You’ve been talking to your prospect for a while now — shouldn’t you already know the stakeholders? Whether your prospect says yes or no is up to them.

Decision-making 102

Decision-making Meetings Negotiation B2C 102

Account Management Skills

JANUARY 21, 2022

As I collated the results it struck me that while it was acknowledged by many that the role and skills required of an Account Manager vary from industry to industry and job to job, the group were fairly unanimous in what they believed the most important skills were. Essential Account Managers Skills Varies for Each Industry.

Account Management 98

Account Management Management Communication Negotiation 98

MDI Training

DECEMBER 4, 2023

AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools Let’s also take a closer look at Ai vs. human – Who has more charisma in today’s world? As AI revolutionizes the landscape of learning and people development, questions arise about the role of leadership in a technologically advanced environment.

Leadership 104

Leadership Artificial Intelligence Digital Transformation Digitalization 104

Apptivo

MAY 31, 2022

All About Customer Relations. Today the market is flooded with software and platforms that will help you map the customer journey, manage your interactions with the customers, and turn them into loyal customers who stay with you and opt for repeat purchases. Are you collecting feedback regularly? Introduction. Conclusion.

Communication 52

Communication Customer Experience Acquisition CRM 52

Zendesk

MARCH 10, 2021

It should be as easy to ask a question about a product as it is to buy it. Meanwhile, 75% of customers said they were willing to spend more to buy from companies that give them a good customer experience. A lot has changed recently, including how customers talk to support. Ask for feedback. Easy interactions.

Media 52

Media Digitalization eCommerce Customer Experience 52