Zendesk

JULY 30, 2021

Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change. The world’s largest retail trade association brought together industry experts who shared their stories and advice for meeting consumers where they are in the new normal.

Retail 98

Retail Digital Transformation Digitalization eCommerce 98

Zendesk

MARCH 2, 2023

The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show.

Retail 52

Retail eCommerce Digitalization Logistics 52

Customer Think

FEBRUARY 2, 2023

How to manage personas in your CDP to get more personalized campaigns As a retailer, you likely have a good understanding of your target customers, including their demographics, behaviors, and preferences. By creating customer personas, you […]

Meetings 109

Meetings Retail Management Digitalization 109

Hubspot Sales

MARCH 19, 2022

You’ve always dreamed of owning your own retail business — but the thought of paying for a storefront, employees' wages, and all of the other costs associated with a physical space is downright terrifying. Now more than ever, online retail is a valid option for any aspiring entrepreneur to sell their wares. Online Retail Businesses.

Retail 102

Retail Suppliers eCommerce e-Learning 102

Miller Heiman Group

APRIL 14, 2020

According to research from the IBM Institute for Business Value and the National Retail Federation , 71% of consumers shop in “micromoments”—whenever the impulse strikes—and often while they are doing something else, such as taking a break from a work project, eating lunch or even running on a treadmill.

Retail 124

Retail Customer Experience Advertising Organization 124

Zendesk

FEBRUARY 22, 2023

This is where omnichannel retail comes in. This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations. In this guide, learn more about omnichannel retailing, its benefits, upcoming trends, and how to craft an omnichannel strategy.

Retail 52

Retail Customer Experience Media Decision-making 52

Zendesk

AUGUST 24, 2022

More and more, the data shows retailers are competing on the quality of their customer experiences. And the most innovative retailers are meeting this challenge head-on in the new digital-first environment. The post The ultimate guide to CX in retail appeared first on Zendesk. And much more.

Retail 52

Retail Digitalization Innovation Customer Experience 52

Nutshell

AUGUST 16, 2023

If you’re an ecommerce or retail business looking for a CRM, you might be asking yourself the question, “Should I use a retail and ecommerce-specific CRM?” Plus, we’ll go over: What is a retail & ecommerce-specfic CRM? Advantages of retail & ecommerce CRMs What is a general-purpose CRM? Ready to dive in?

eCommerce 48

eCommerce Retail CRM Meetings 48

Zendesk

FEBRUARY 17, 2021

In 2020, tens of thousands of retail professionals descended as usual on the Javits Center in New York City for the National Retail Federation’s Big Show. The drastic shift over the last 12 months reminded us that nothing is permanent, including long-ingrained ideas about how retailers should do business.

Retail 98

Retail e-Learning Customer Experience Insurance 98

Customer Think

AUGUST 29, 2021

According to a report, “The Resiliency of Retail in a Changed Landscape,” by IDC and global cloud communications company Infobip, 25% of consumers will only shop at retailers that offer contactless payment options; in addition, 47% said they will […].

Meetings 123

Meetings Retail Communication 123

Zendesk

OCTOBER 13, 2022

It’s go time for retailers, and no one hustles harder than small businesses getting their brand out there during the holiday season. But those on the small-but-scaling side of retail don’t have to hustle on their own, especially when it comes to delivering an efficient, scalable customer experience through the high season and beyond.

Retail 52

Retail Supply Chain Small Business eCommerce 52

Zendesk

APRIL 7, 2021

The future of retail probably won’t be the awkward ballet of head-counting, hand-sanitizing, and anxiety it is now—and thank goodness for that. Looking ahead, the question for many is how customers and retailers will behave now that glimmers of normalcy are starting to show. He describes the retail compression in three stages: Survive.

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

Customer Think

MARCH 3, 2023

The use of AI continues to proliferate among retail banks to meet demands for personalized customer experiences and enhanced fraud protection, as well as to seize internal efficiencies through automation. However, AI adoption doesn’t always deliver the expected ROI.

Banking 113

Banking Retail Customer Experience Meetings 113

Customer Think

APRIL 25, 2021

To meet the needs of the empowered 21st Century consumer, most companies, especially larger enterprises, need to embark on a customer experience transformation. Imagine a car manufacturer that does not allow any vehicle customization, or a retail bank.

Customer Experience 144

Customer Experience Banking Manufacturing Retail 144

Flevy

APRIL 30, 2024

By systematically representing the Customer Journey, businesses can align their operations to better meet customer needs, ultimately driving satisfaction, loyalty, and growth. Case Study Examples Retail Industry A large retailer utilized Customer Journey Mapping to redesign their online shopping experience.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

Hubspot Sales

DECEMBER 31, 2019

market, specifically with the top 200 fashion and apparel brands and retailers in the region. These contacts led to 11 meetings (I'm talking whales) with some of the largest eCommerce players in the world -- and a grand total of $2.13 How I Used a Sales Cadence to Land Meetings with 11 of the Largest eCommerce Players in the World.

eCommerce 104

eCommerce Meetings Sales Media 104

Sales Readiness Group

MAY 14, 2021

The first 100 calls resulted in zero meetings. On call 102, I booked a meeting with a VP at a hypergrowth startup. Call 105 resulted in a meeting with one of the largest retailers in Canada. Here’s a post one of my colleagues recently made on LinkedIn after a long day of prospecting: “Today, I made 114 calls.

Retail 113

Retail Meetings Sales Sales Management 113

Flevy

FEBRUARY 28, 2023

It is a way of thinking that focuses on understanding the needs of users and creating solutions that meet those needs. The goal of design thinking is to create a solution that meets the needs of the user and is feasible and practical. What Is Design Thinking? Design thinking is a human-centered approach to problem-solving.

Innovation 111

Innovation Brainstorming Healthcare Banking 111

Customer Think

DECEMBER 12, 2021

Digital transformation has transformed countless businesses – from manufacturing and retail to hospitality and healthcare. This industry is embracing digital transformation in various ways to mitigate complex challenges and meet the demands of customers. The insurance industry is no exception.

Digital Transformation 98

Digital Transformation Insurance Digitalization Healthcare 98

Customer Think

AUGUST 1, 2023

” When it comes to their retail commitments, however, the “one” is usually many companies selling many things, in many ways. A shopper may feel “loyal” to each retailer, but in reality it’s “poly-loyalty.” ” So why not meet consumers with […]

Retail 52

Retail Meetings 52

Hubspot Sales

MAY 15, 2020

Businesses have had to evolve quickly with trade shows, events, and in-person sales meetings being canceled for the foreseeable future, likely throwing a wrench in many 2020 sales and marketing strategies. mobile retail revenue is expected to be $339 billion in 2020, up from $207 billion in 2018. Mobile dominates online sales.

eCommerce 145

eCommerce Supply Chain Retail Artificial Intelligence 145

QYMATIX

JULY 4, 2023

They represent an essential link between the economic levels of industry, trade, and retail. The modern wholesaler takes over warehousing, does shelf maintenance, acts as a lender and advises its retail customers on assortment issues.” A burden that has led to insolvency for some wholesalers in the past.

Artificial Intelligence 52

Artificial Intelligence Logistics Retail Suppliers 52

Flevy

MAY 16, 2023

Note as you work your way through the video of the day-long cascade meeting for upper middle managers how the event used the design elements of simplicity of content x compression of process to create high engagement and enable rapid transformation speed. A new CEO was quickly put in place.

Shareholders 96

Shareholders Retail Construction Management 96

Hubspot Sales

JANUARY 30, 2024

Internet access is increasing, urbanization is happening fast, and lots of consumers are moving from informal retail (like local markets) to shopping malls, creating all kinds of new spending patterns. Help meet the needs of remote professionals with co-working spaces, laptop financing, or specialized employee benefits solutions.

e-Learning 96

e-Learning Facilitation Finance Internet 96

Hubspot Sales

APRIL 6, 2023

Mobile Optimization Will Be Vital Source The target audience for online retailers are using smartphones on a daily basis, so it's prudent for online retailers to optimize their ecommerce sites for mobile use. By optimizing your website for mobile use, you can meet consumers where they are. billion by 2024 , meaning 42.9%

eCommerce 107

eCommerce B2B B2C Retail 107

Strategic Communications

APRIL 17, 2024

Similarly, Borders’ brick-and-mortar bookstore model struggled to compete with the convenience and selection of online retailers like Amazon. Some notable success stories include: Amazon has continued to expand its reach, diversifying into cloud computing, logistics, and even brick-and-mortar retail with the acquisition of Whole Foods.

Innovation 52

Innovation Retail Value Proposition Logistics 52

The Congruity Group

APRIL 6, 2023

It wasn’t until the CEO of this account was invited to attend his first meeting of their Strategic Customer Advisory Board that the unfiltered truth emerged. This highly visible retailer on a high-growth trajectory had already been in conversations with our client’s competitors. All in all, life was good. But he did.

Co-Creation 52

Co-Creation Retail e-Learning Meetings 52

Hubspot Sales

FEBRUARY 12, 2024

To meet the emerging demand, consider getting into the cleaning services biz, a ~$400B industry that’s projected to reach $633B by 2030. High-traffic areas like restaurants and offices must meet hygienic standards, but small businesses often can’t afford a full-time janitor. Each clean costs ~$25 per panel.

Small Business 84

Small Business Profitability Retail Meetings 84

Customer Think

JUNE 30, 2021

Helps retailers and brands increase conversions, accelerate checkout and improve onboarding to meet growing consumer demand for on-time delivery as eCommerce surges.

eCommerce 52

eCommerce Retail Onboarding Meetings 52

The Congruity Group

APRIL 20, 2023

It wasn’t until the CEO of this account was invited to attend his first meeting of their Strategic Customer Advisory Board that the unfiltered truth emerged. This highly visible retailer on a high-growth trajectory had already been in conversations with our client’s competitors. All in all, life was good. Let’s not wait.

Co-Creation 52

Co-Creation Retail e-Learning Meetings 52

Arpedio

FEBRUARY 20, 2024

Upselling is a common practice in various industries, including retail, hospitality, telecommunications, and software as a service (SaaS). The post Upselling – What is it?

Telecommunications 40

Telecommunications Value Proposition Retail Software 40

Flevy

JANUARY 13, 2024

Examples: A retail chain tracks over 30 KPIs for store performance, causing managers to lose focus on critical areas like customer satisfaction and inventory turnover. A brick-and-mortar retailer focuses on increasing foot traffic as a primary KPI, ignoring the growing trend of online shopping, making the KPI increasingly irrelevant.

Retail 52

Retail Healthcare Decision-making Performance Review 52

Zendesk

AUGUST 17, 2021

The idea was coined by a turn-of-the-century retailer, and it’s so common that many businesses make it a mandate for their customer service teams. Harry Gordon Selfridge is credited with coining the term “the customer is always right,” but the idea is attributed to various retail pioneers at the turn of the century, including Marshall Field.

Retail 98

Retail Customer Experience Advertising Management 98

Hubspot Sales

OCTOBER 11, 2022

42% of respondents said they discover new products through retail stores, and 56% say they do so via television ads. Buying from online retailers like Amazon (50%) was the second most popular resource listed among respondents aged 18 to 24. That trend is particularly prominent among consumers aged 18 to 24. Consideration.

Internet 115

Internet Retail Media Decision-making 115

QYMATIX

OCTOBER 16, 2023

This depressing trend has been exacerbated by a recent uptick in insolvencies among industrial wholesale and retail companies, with several prominent names filing for bankruptcy. For example, the hospitality and retail sectors have been hit particularly hard by the COVID-19 pandemic, with a significant increase in bankruptcies in 2020.

B2B 40

B2B Retail Artificial Intelligence Manufacturing 40

Zendesk

JANUARY 17, 2023

And the popularity of ecommerce is set to continue as new technologies and platforms create exciting opportunities for retailers and shoppers. Retailers, on the other hand, can streamline omnichannel selling and incorporate new sales channels and content quickly.

eCommerce 52

eCommerce Retail Digital Transformation Digitalization 52

Brooks Group

APRIL 23, 2024

Professional Opportunities Sales roles exist in virtually every industry, from technology and healthcare to retail and finance. Demanding Expectations Sales roles often come with high performance expectations, requiring you to consistently meet or exceed sales targets and quotas.

Sales Training 68

Sales Training Sales Decision-making Negotiation 68