Sales Gravy

FEBRUARY 25, 2024

Overcoming Adversity with Grace The conversation took a deeply personal turn as Patricia recounted the challenges she faced following the unexpected loss of her husband and co-founder of KaTom. Reflecting on her journey with KaTom, Patricia shared insights into the exponential growth of this hyper-growth organization.

Suppliers 95

Suppliers Innovation Leadership Decision-making 95

Sales Gravy

NOVEMBER 20, 2023

As such, focusing on account management can significantly impact a company's bottom line. These teams play a critical role in ensuring that the client is successfully using the product or service and achieving their desired outcomes. Yet, account retention and expansion are essential for sustainable business growth.

Account Management 89

Account Management Management Client Relationships Business Growth 89

Arpedio

APRIL 15, 2024

By analyzing large volumes of data in real-time, AI can identify trends, predict customer needs, and recommend personalized solutions. Personalized Customer Experiences : AI enables businesses to deliver highly personalized experiences to customers. This improves the overall efficiency and effectiveness of sales strategies.

Artificial Intelligence 52

Artificial Intelligence Decision-making Innovation Prioritization 52

Hubspot Sales

NOVEMBER 14, 2023

Of course, when we talk about the future of sales, it's less about the products we might sell (flying cars, anyone?) and more about how we'll sell them. This is largely influenced by the changing expectations of buyers, which have seen considerable shifts in the past few years.

Energy and Utilities 91

Energy and Utilities Media Sales Publishing 91

Hubspot Sales

JANUARY 30, 2024

Salespeople say that a change in the sales field that has had the biggest impact on their role is that selling has become more focused on presenting a solution than pitching a product or service. They prefer to gather information themselves before speaking to a human when researching a brand or product. Why the change?

Virtual Selling 88

Virtual Selling Media Sales Decision-making 88

Hubspot Sales

APRIL 15, 2024

Our team enhances personalization and efficiency in managing leads and client interactions, tailoring our approach to meet individual needs. With the industry's constant evolution, our team prioritizes staying informed about new product developments and market changes, ensuring we can provide the most relevant solutions.”

Sales 111

Sales Prioritization CRM Communication 111

Flevy

FEBRUARY 17, 2024

Customer Segmentation and Analysis stands at the forefront of this understanding, enabling organizations to tailor their strategies, products, and services to meet the diverse needs of their customers. In today’s digital world, understanding your customer base is more crucial than ever.

Management 52

Management Digital Transformation e-Learning Acquisition 52

Nutshell

MAY 11, 2023

AI is one of the latest technologies that’s making a big impact on the world of sales. AI tools can provide sales teams with valuable insights based on data, identify new leads, personalize customer experiences, and optimize sales processes. One thing’s for sure: It’s quickly becoming more advanced and widely available.

Artificial Intelligence 118

Artificial Intelligence Sales Decision-making CRM 118

Brooks Group

FEBRUARY 27, 2024

B2B buyers today see many products and services as commodities: items that seem equivalent no matter who produces them. This is when a value-based selling approach—the ability to add value to your product or service—is critical. But both of these 100-plus-year-old brands have built passionate fanbases.

Sales Training 59

Sales Training Sales Value Selling Profitability 59

Zendesk

FEBRUARY 21, 2024

Buyers are just a few clicks away from purchasing a product from a small business on the other side of the globe. No longer are they just selling products or services—they’re building relationships and selling a great customer experience. Table of contents What is inside sales? What is outside sales? What is outside sales?

Sales 52

Sales Computers and Electronics Decision-making Software 52

ACT

APRIL 22, 2024

In this article, we’ll dig deeper into the impact of economic uncertainties on small businesses and discuss strategies to deal with them. In this article, we’ll dig deeper into the impact of economic uncertainties on small businesses and discuss strategies to deal with them. Let’s get started.

Supply Chain 52

Supply Chain Small Business Investors Sales 52

Zendesk

FEBRUARY 29, 2024

Revenue churn is most relevant for software-as-a-service (SaaS) companies or subscription-based businesses. They can find almost any product or service from the palm of their hand, and if you don’t satisfy them at every turn, you run the risk of churned customers and decreased revenue.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

PandaDoc

APRIL 8, 2024

To maximize its effectiveness, a deal desk team often includes representatives from different departments, such as sales, legal, financial, marketing, or product. To maximize its effectiveness, a deal desk team often includes representatives from different departments, such as sales, legal, financial, marketing, or product.

Negotiation 52

Negotiation Sales Stakeholders Digitalization 52

Flevy

APRIL 25, 2024

Key Development : The inspiration for ZMET came from Zaltman’s experiences in Nepal, where he observed the impactful role of nonverbal communication among locals who did not share a common language. It integrates diverse academic insights with practical experiences to uncover deep consumer insights.

Construction 52

Construction Digital Transformation Communication Decision-making 52

Arpedio

JANUARY 3, 2024

Churn rate refers to the percentage of customers who discontinue using a business’s products or services during a given time period. It can also help identify trends and patterns that may impact business performance. It can also help identify trends and patterns that may impact business performance.

Customer Experience 52

Customer Experience Profitability Decision-making Innovation 52

Zendesk

MARCH 18, 2024

Without employees to build the products, sell the products, service the products, or deliver the services, you have no customer experience. And it’s such a powerful statement – and such an affirmation of, what the employee experience is and how the employee experience impacts the customer experience.

Customer Experience 52

Customer Experience Communication Decision-making Organization 52

Zendesk

APRIL 20, 2023

For more complex questions, AI can route customers to the right place and ensure that agents have the information they need to provide quick and personalized assistance. This includes providing recommended responses or help center articles that can make service point and click. For CX, AI is already having immediate impact.

Artificial Intelligence 96

Artificial Intelligence Digitalization Customer Experience Communication 96

Flevy

MARCH 26, 2024

Business frameworks and methodologies are structured tools to approach complex, but common business challenges. They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations. FlevyPro is currently used by 100s of consultants and business executives.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Brooks Group

APRIL 10, 2024

Prospecting Techniques: Before the Sales Call The right sales skills and a consistent set of best practices before sales calls will make prospecting time more productive. But it’s more important to show what you know about your industry, product, customers, and market. Here’s how sales teams can improve their prospecting efforts.

Sales 87

Sales Media B2B Publishing 87

Brooks Group

MARCH 21, 2024

The sales professional asks questions to uncover the buyer’s pain points, priorities, and what they hope to achieve by purchasing a product or service. Product-Based Questions = 3rd Most Effective This technique involves asking questions specifically related to the product or service being offered.

Sales 90

Sales Sales Training Decision-making Value Proposition 90

Brooks Group

MARCH 7, 2024

Each type of buyer may have very different reasons for purchasing the same product or service. Each type of buyer may have very different reasons for purchasing the same product or service. They make buying decisions about products and services they don’t personally use.

Procurement 68

Procurement Management Decision-making Sales Training 68

Zendesk

APRIL 12, 2023

While generative AI and LLMs aren’t exactly new, the excitement around ChatGPT has catapulted them to the forefront of global consciousness, launched an R&D “space race,” and sparked frenzied discussion about their potential impacts on information discovery, consumption, and content creation.

Internet 98

Internet Government Customer Experience Communication 98

Arpedio

DECEMBER 20, 2023

Understanding CLV can have a significant impact on business strategies , ranging from enhancing profitability to retaining customers effectively. Businesses can utilize CLV to inform their marketing strategies, such as personalized marketing approaches or customer segmentation.

Profitability 52

Profitability Acquisition Customer Experience Communication 52

Sales Outcomes

FEBRUARY 19, 2024

There are many factors to consider, but here are four tips four tips that are sure to make an impact in shortening the sales cycle. Engage More Than One Buyer There are plenty of situations where one person decides without anyone else’s involvement. So read on only if you want to close deals faster!

B2B 52

B2B Value Proposition Suppliers Sales 52

Hubspot Sales

DECEMBER 13, 2023

You'll provide a brief overview of your product or service and try to gain their interest. You'll provide a brief overview of your product or service and try to gain their interest. You’ll ask open-ended questions to understand their pain points and determine if your product or service is a good fit.

Negotiation 96

Negotiation Telecommunications Sales Software 96

Brooks Group

JANUARY 24, 2024

More than half of successful sales teams use hiring tools such as personality assessments , sales skill assessments, and hiring profiles or job benchmarks, while 65% of organizations that don’t use them are below target. Supply chain bottlenecks, shortages, and inflation are easing and interest rates, although still high, will drop.

Supply Chain 96

Supply Chain Negotiation Sales CRM 96

Zendesk

FEBRUARY 13, 2024

Whether you had an off day and delivered a subpar customer experience (CX) , the product didn’t ship on time, or a billing error occurred, a sincere apology can be the olive branch that jump-starts customer loyalty. Each situation is unique, so it’s important to tailor your apology to the specific circumstances and customer needs.

Communication 52

Communication Logistics Meetings Customer Experience 52

Hubspot Sales

DECEMBER 7, 2023

It’s here, the biggest sales quarter of the year. The very moment deal-seekers everywhere shoot their shot, turn prospects into buyers, and score buzzer-beating slam dunks that accelerate the business to record-breaking sales. Q4 sales are often the most lucrative of the year, but successful sales don’t come simply because of the season.

B2C 117

B2C Transportation Decision-making Logistics 117

Arpedio

FEBRUARY 15, 2024

Pre-sales efforts encompass a wide array of activities, including lead generation, prospecting, product demonstrations, consultations, and relationship-building endeavors. In the fast-paced world of sales and marketing, success hinges not only on closing deals but also on the groundwork laid long before a transaction takes place.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

Zendesk

MARCH 7, 2024

Businesses today walk on a tightrope when it comes to customer service and efficiency. Workforce management Workforce management is a set of processes and technologies a business can use to manage employees and resources, optimize productivity, and ensure the organization complies with laws and regulations.

Prioritization 52

Prioritization Profitability Customer Experience Decision-making 52

Nutshell

JANUARY 31, 2023

We’ve got a long list of improvements in the works, and we’re looking forward to continuing to invest in our product, service, and customers while advancing our mission of helping businesses grow their revenue with powerful, easy-to-use sales and marketing technology. Plus, you can measure the use and impact of your forms in Nutshell.

CRM 127

CRM Digitalization Advertising Marketing 127

Brooks Group

OCTOBER 13, 2023

Because we believe that the person training your sales team should have world-class training skills, along with the field experience to back up the content they’re teaching in the classroom. Facilitates Productive Discussions Learning is most effective when participants are interested and engaged with the material being presented.

Facilitation 92

Facilitation Sales Training Sales Decision-making 92

Help Scout

MAY 12, 2021

Great customer service delivers real business value. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. For a person to become your customer, they need to engage with your products or services at least once.

Finance 116

Finance Account Management Business Growth Communication 116

OnStrategyHQ

MARCH 26, 2024

We are witnessing the beginning of a shift that will impact the world for years to come. It means your business can make an even greater impact and achieve your desired goals and future faster, easier, and more efficiently without extending beyond the resources and talent on your team today. What does that mean?

Value Proposition 52

Value Proposition Artificial Intelligence Cybersecurity Decision-making 52

Flevy

FEBRUARY 26, 2024

Organizations often struggle with identifying the right technologies to invest in, managing the change process, and quantifying the impact of digital initiatives. Organizations often struggle with identifying the right technologies to invest in, managing the change process, and quantifying the impact of digital initiatives.

Digital Transformation 52

Digital Transformation Digitalization Management Innovation 52

Flevy

JANUARY 10, 2024

The concept of the “Experience Society” is a social and economic evolution where experiences, rather than goods or services, become the primary products of society. It reflects broader cultural and social changes, where personal fulfillment and experiences become central to lifestyles and identity. Popularized by B.

Digital Transformation 52

Digital Transformation Customer Experience Media Digitalization 52

Zendesk

MAY 30, 2023

AI helps teams boost their productivity, increase efficiency, and meet rising customer expectations at a time when many are being asked to do more with much less. Economic uncertainty is a powerful incentive to promote agility across your business, but the benefits to doing so will have a lasting impact.

Onboarding 98

Onboarding Prioritization Customer Experience Meetings 98