Red Star Kim

MAY 15, 2023

So here is Conversation skills book review 2 – How to talk to anyone – 92 little tricks for big success by Leil Lowndes (1999, 2017) for intermediates. Then let a big, warm, responsive smile flood your face and overflow into your eyes. Many are social etiquette basics. I’ve shared some here: Don’t flash an immediate smile.

e-Learning 130

e-Learning Communication Meetings Digitalization 130

Red Star Kim

JULY 25, 2023

A tool for psychoeducation In the business world, much of my time as a consultant is in identifying the possible and required changes and helping organisations to make the transition. Imagine someone you love unconditionally – The depth of compassion that we often show to others but neglect to show for ourselves.

Decision-making 246

Decision-making Emotional Intelligence Management Construction 246

Hubspot Sales

OCTOBER 11, 2023

A few months into their business, they went on Shark Tank, securing a deal with the one and only Barbara Corcoran. But, fully aware of their relative inexperience as business owners, Lomac and Tselikis knew they had to prepare. One shark stood out from the rest in their research of the show: Barbara Corcoran.

Profitability 98

Profitability 98

Red Star Kim

FEBRUARY 21, 2024

In this post I explore different types of questions and how they can be used in various business scenarios. I’ve explored the reasons why curiosity is to important and valuable to us: What is curiosity and why is it important in business relationships? Yet questions are important for so many areas of business and social life.

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Upland

APRIL 5, 2023

What a world without relationship selling looks like It doesn’t take a big imagination to glean what a world without relationship-oriented sales looks like. The same holds true in other areas of business, like in marketing, where buyers prefer to read helpful, informative content, not obvious sales advertising.

B2B 195

B2B Advertising Decision-making Stakeholders 195

Account Manager Tips

OCTOBER 28, 2022

Humor, Seriously: Why Humor Is a Secret Weapon in Business and Life (And how anyone can harness it. Jessica Lahey, author of New York Times bestseller The Gift of Failure ) Today most of us communicate from behind electronic screens, and studies show that Americans feel less connected and more divided than ever before. Why this book?

B2B 130

B2B Key Account Management Account Management Leadership 130

Account Manager Tips

JUNE 29, 2021

Add value on a regular basis and show your client the benefits of your partnership well in advance of the renewal. Don't assume because you have the business, you'll keep it. Demonstrate that you value your client's business. Or wait until they go out to the market and invite our competitors to bid for their business?

Suppliers 246

Suppliers Shareholders Stakeholders Decision-making 246

Red Star Kim

OCTOBER 1, 2023

On feedback he mentioned research by Naomi Eisenberger showing that the brain treats social pain much like physical pain. This new science has big implications for the workplace — a highly social situation. Our brains want to know, is something good for us or bad for us? Neuroleadership Journal, 1, 1–9.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Mike Kunkle

NOVEMBER 23, 2023

Click the image to see a larger and expanded version, with the systems] Based on the maturity level of enablement and your business environment and context (see this post for more on the flavors of sales enablement ), at a minimum, you should include training, content, tools, and ensure coaching is occurring.

Sales 258

Sales Finance Decision-making Profitability 258

Account Manager Tips

JANUARY 22, 2022

Show them the gain is worth the pain. Big decisions have big consequences if they go wrong. Show them it's worth their time and energy. Like a carpet store that's been going out of business since 2001. Time to show some enthusiasm and get them excited about working with you. Lack of information.

Decision-making 130

Decision-making Key Account Management Account Management B2B 130

Red Star Kim

OCTOBER 17, 2022

What is curiosity and why is it important in business relationships? Show, don’t tell. I can’t put this any better than Russian novelist Anton Chekhov: “Don’t Tell Me the Moon Is Shining; Show Me the Glint of Light on Broken Glass”. Use hooks to capture people’s attention. And compel them to read more. Draw them in.

Remote Working 130

Remote Working Communication Internet Decision-making 130

Hubspot Sales

FEBRUARY 22, 2023

Out of the many trending business buzzwords, quiet quitting is a topic that's only growing more popular. Quiet quitting isn't a standard business term — it's subjective and new. Many business owners have to understand that quiet quitting doesn't happen without reason. And if so, what does it look like to sales professionals?

Sales 95

Sales Meetings Sales Management Marketing 95

Account Manager Tips

OCTOBER 12, 2022

It's easy to lose sight of the big picture in the day-to-day grind. 4 magic words to say to every client It's Q4 and the end of the year is in sight, so everyone is busy. It's a conversation starter and the gateway to a whole of information you need to find out, like: What are their business performance drivers right now.

Key Account Management 130

Key Account Management Suppliers Account Management Management 130

Zendesk

MAY 3, 2022

We invite you to learn from exceptional businesses with exceptionally practical knowledge—so that your teams might apply it to your own businesses. There will be one show and three broadcasts, so that you can choose the one that best suits your time zone. We hope you’ll join us for the show. What to expect. See you there!

Digital Transformation 98

Digital Transformation Customer Experience Leadership Digitalization 98

Red Star Kim

SEPTEMBER 14, 2023

It received such a warm and enthusiastic response that it was suggested we consider a series highlighting the giants of professional services marketing and business development. He spent 12 years as an auditor at a Big Four accountancy practice. I posted this on LinkedIn on 13 th September.

Management 130

Management Leadership Innovation Government 130

Freshworks

JUNE 2, 2023

As companies expand their investments in digital transformation, they’re banking on big returns, especially in customer experience (CX). Yet only 7% of businesses that used Freshchat in 2022 have deployed chatbots, pointing to the dramatic potential for most companies if they can make the transition.

B2C 94

B2C Digital Transformation Digitalization Healthcare 94

Red Star Kim

AUGUST 1, 2023

At the recent PM Forum workshop on “Marketing and Business Development Planning in a Nutshell” the key issue to emerge from delegates was “How to engage fee-earners in the M&BD planning process?”. A company goes to an external agency (or its internal marketing team) for help to develop more business. Ask questions.

Decision-making 130

Decision-making Marketing Business Planning Management 130

Red Star Kim

MAY 2, 2023

Video) (kimtasso.com) ) C-suite skills that matter most In August 2022, Harvard Business Review published an article on succession that addressed the C-suite skills that matter most. (I used the “Worry monster” to explain soft skills previously: What are soft skills? And why are they so important?

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

Flevy

AUGUST 2, 2022

Hardly any company prospers by making one big bet. Such actions should be measurable or be able to show progress concretely to the employees so their confidence in the actions builds up. Strategy unless translated into effective actionable items remains flowery language merely for show purposes. Tackle significant weaknesses.

Energy and Utilities 111

Energy and Utilities Banking Prioritization Decision-making 111

Hubspot Sales

APRIL 25, 2023

Its perks include lots of traveling, generous compensation packages, interactions with top-level management, exposure to learning opportunities, and the pleasure of working on complex business problems. Mika Kim , a former consultant at one of the Big 4 consulting firms, reports working an average of 12 hours per day.

Healthcare 93

Healthcare Insurance Shareholders Interpersonal Skills 93

Account Manager Tips

NOVEMBER 19, 2022

Dan Roam, in his outstanding book Show and Tell , describes the story lines of three different presentations – each delivers some sort of transformation. Shows the audience how and changes their knowledge and ability effortlessly. Finish big. Transformation, not information. The report. The explanation. Use humour.

Value Proposition 246

Value Proposition Decision-making Shareholders Government 246

PartnerTap

SEPTEMBER 26, 2023

There’s the big opportunity. And then there’s the heroic save by the lone-ranger sales rep who pulls off a miracle, wins the big prize, and is now glorified like a superhero. And then there’s the heroic save by the lone-ranger sales rep who pulls off a miracle, wins the big prize, and is now glorified like a superhero.

Sales 75

Sales Decision-making Suppliers Marketing 75

Planview

JANUARY 11, 2024

You have big plans for the new year. But how do you turn those plans into business outcomes while navigating the unexpected? Adopting a sponsor’s mindset enables the PMO to drive value across the business, even when faced with disruption and economic uncertainty. But a strategic PMO thinks in business terms.

Government 72

Government Prioritization Management Organization 72

Hubspot Sales

AUGUST 21, 2023

You've started a new business, and your customer base is starting to expand. That's where business proposals come in. A solid proposal can outline your value proposition and persuade a company or organization to do business with you. Here, we'll take a look at the various kinds of business proposals and go over how to write one.

Value Proposition 98

Value Proposition Media Decision-making Communication 98

Zendesk

MARCH 2, 2023

The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show.

Retail 52

Retail eCommerce Digitalization Logistics 52

Hubspot Sales

DECEMBER 24, 2020

More sales can mean more revenue and a bigger profit for your business. While it’s ideal to fill customer orders as quickly as possible, a healthy backlog shows that your product or service is in-demand, It also suggests that your company is seeing steady growth. Consider a business with the capacity to process 100 orders per week.

Management 136

Management Sales Investors Suppliers 136

Zendesk

FEBRUARY 17, 2021

In 2020, tens of thousands of retail professionals descended as usual on the Javits Center in New York City for the National Retail Federation’s Big Show. The drastic shift over the last 12 months reminded us that nothing is permanent, including long-ingrained ideas about how retailers should do business.

Retail 98

Retail e-Learning Customer Experience Insurance 98

Hubspot Sales

APRIL 1, 2024

Preferably ones with a big budget and high intent to purchase. Seller Sentiments About Inbound Lead Flow Fell Year-Over-Year Here’s some data we were looking at recently that shows the difference in seller sentiments for inbound lead flow comparing Q4-2023 to Q4-2022. It won’t matter who they work for or what industry they’re in.

CRM 86

CRM Sales Environment Leadership B2B 86

MDI Training

JUNE 26, 2023

One of the biggest trends at the show was the integration of artificial intelligence and chatbots into LMS platforms. Many vendors showed how AI and chatbots can be used to create personalized learning content and improve interaction with learners. Vendors showed how to offer their platforms and support to shoot and create VR videos.

Digital Transformation 96

Digital Transformation Artificial Intelligence e-Learning Leadership 96

Hubspot Sales

JUNE 29, 2023

Job Security As long as people drive cars, need medical care, employ workers, run businesses, and have a life, they’ll need insurance. Lots of Paperwork Documentation is necessary to show the evidence of a contract. These words show a lack of confidence and can crush a client’s trust in you and your product.

Insurance 103

Insurance Sales Interpersonal Skills Decision-making 103

CoSell

DECEMBER 29, 2020

It’s a big question that’s on everyone’s minds. He shared their process for innovation, showed samples of their creative work, and invited me into the inner sanctum of their newly designed Center. Read up on legislation that could have an impact on their business. This shows several things at once. It was eye-opening.

Innovation 98

Innovation Media Marketing Prioritization 98

Hubspot Sales

SEPTEMBER 15, 2020

The sales QBR — or Quarterly Business Review — is one of the most straightforward, open forums for a salesperson to demonstrate their critical thinking and strategic planning skills to stand out from their fellow reps. Show the areas that you're hoping to improve, and offer some projections of what you expect to see.

Sales 107

Sales Prioritization Meetings CRM 107

SuperOffice

AUGUST 15, 2022

Overall, there are many benefits in creating a customer-first business culture. 5 ways CRM technology supports the customer-first business culture. The customer-first business culture cannot exist in a siloed organization. Make it easy to do business with you. It makes them want to do business with you, again.

CRM 105

CRM Communication Facilitation Prioritization 105

SuperOffice

AUGUST 1, 2022

40% of businesses miss their revenue targets. Interestingly, the same report shows that only 21% of underperforming organizations are aiming to increase the average sale price for deals. To close larger deals, you need to revisit and adjust the whole business strategy – from brand positioning to marketing and sales campaigns.

Decision-making 117

Decision-making Prioritization B2B Marketing 117

Showpad

NOVEMBER 23, 2022

Great question, because it’s kind of a big deal. is one of the leading business magazines in the United States, focused on helping businesses grow and innovate. Business Media. Partners that possess a demonstrated ability to deliver quality support are at the core of entrepreneurship and help bring big ideas to life.”.

Media 52

Media Onboarding Innovation B2B 52

Flevy

FEBRUARY 2, 2023

It may result in divestiture of established businesses , even profitable ones, if they do not match the Strategy or the enterprise’s most distinguishing capabilities. Activist shareholders are investors in a company (usually hedge funds) that demand drastic changes to how business is conducted in organizations.

Shareholders 109

Shareholders Investors Digital Transformation Digitalization 109

Flevy

MAY 23, 2023

Miles , former Harvard Business School professor and the world’s foremost expert on Corporate Transformation. The turndown in sales toward the end of this first phase had a chilling downturn in employee options and sentiment; and it was beginning to show up in rising employee turnover. Watch the full lecture on YouTube here.

Profitability 95

Profitability Acquisition Leadership Retail 95