Red Star Kim

OCTOBER 16, 2023

There was advice for pragmatic solutions: from starting small (focus on a few key relationships, concentrate on “field of play”, Key Account Management (KAM) programmes), preparing relationship maps, scraping data from email threads and reverse engineering successful relationships.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Sales Outcomes

FEBRUARY 19, 2024

Self-assess your prospect or deal on a scale of 1 to 10. However, if your solution affects or impacts multiple people or departments to deploy or implement, the sooner you talk to the other individuals, the better. So read on only if you want to close deals faster! If you assess as a four or less, you may be wasting your time.

B2B 52

B2B Value Proposition Suppliers Sales 52

Zendesk

OCTOBER 30, 2023

Founded in 2019 as a simple solution for hiring freelancers and contractors internationally, Deel pivoted just a week before demo day. Time is money: Move fast and see what sticks—your growth defines you Initially, Deel was a payment infrastructure solution that allowed people to send and receive international payments.

Management 52

Management Marketing Sales 52

PartnerTap

FEBRUARY 27, 2023

Invest in automation to scale Emailing around spreadsheets and manually scanning through account lists to find common customers or opportunities doesn’t scale. Investing in new automation tools is the only way to scale up your deal sourcing, co-selling, and pipeline sharing with your best partners.

Marketing 98

Marketing CRM Management Sales 98

Account Manager Tips

MARCH 23, 2021

A good fit for your solution and aligned to your culture and business strategy. Reduce cost to serve clients through efficiency, economies of scales, process development and supply chain management, avoiding formal tenders, improved forecasting and value exchange. Invested in the relationship and view you as a strategic supplier.

Key Account Management 246

Key Account Management Account Management Management Suppliers 246

PartnerTap

JANUARY 17, 2024

Talk with a bunch of sales reps from multiple vendors and wade through a morass of marketing-speak about each solution to narrow options down to a shortlist. Wait until they’re ‘qualified’ to talk with a product specialist to really evaluate whether a solution could work for them.

Procurement 59

Procurement Suppliers Sales B2B 59

Arpedio

FEBRUARY 14, 2024

By strategically targeting new regions and scaling your business, you can unlock a world of opportunities and position your brand for international success. This section explores the concept of the land and expand strategy and its significance for businesses looking to enter new markets and scale their operations.

Supply Chain 52

Supply Chain Decision-making Government Marketing 52

Mike Kunkle

APRIL 8, 2023

Feasibility Buyer , who is concerned about how your solution will work in their company, in context? F unctional Buyer , who is a user of your solution and is impacted by the day-to-day use case and process or workflow changes? First, do they view you, your company, and your solution: Positively ? Neutrally ? Negatively ?

B2B 211

B2B Decision-making Sales Stakeholders 211

Mike Kunkle

OCTOBER 8, 2023

There’s no one-size-fits-all solution, and consensus is unlikely. Product ensures that solutions meet the demands of the marketplace. Through crafting skillful narrative and messaging, you transform your product into a solution, your brand into an experience, and your company into a trusted partner.

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Zendesk

JULY 19, 2023

Given how quickly company tech stacks can get complicated and siloed, the opportunity for a solution was definitely there. Regardless of the problem a startup is solving, enabling sales people (and founders themselves) to quantify the impact of the solution can go a long way.

Small Business 52

Small Business B2B Prioritization Meetings 52

Flevy

MARCH 7, 2022

It is not essential to scale Frugal Innovation to Local for Global Innovation every time. Metanational Management moves past local scope, targeting value creation on a global scale. Frugal Innovation. This kind of Innovation ascends the distinctive constraining environment of a locality. Reverse Innovation.

Innovation 111

Innovation Management Banking Marketing 111

Help Scout

SEPTEMBER 16, 2021

Let’s look at four pitfalls that are common to small business support leaders who are new to outsourcing and discuss how you can avoid them, with examples from CX leaders who have navigated the challenges and come out with an outsourced solution they are proud of. The solution. The solution.

Small Business 97

Small Business Onboarding Management Customer Experience 97

Planview

NOVEMBER 1, 2023

That’s where value stream integration solutions play a pivotal role, promising immediate end-to-end visibility, highly efficient operations, and the power to make data-driven decisions. This means that you can tailor the solution to specifically meet your organization’s unique needs.

Software 64

Software Software Decision-making Organization 64

Arpedio

MARCH 6, 2024

It encompasses various tasks such as understanding client objectives, coordinating internal resources, and providing personalized support and solutions. Account managers must be adept at providing tailored solutions that deliver value within these constraints, while also nurturing these clients for potential future growth.

Account Management 52

Account Management Management Client Relationships Communication 52

Zendesk

OCTOBER 19, 2023

Then, you gather clues in order to solve the mystery, finding a solution for everyone involved. Think of your service desk chatbot as your lead detective—it quickly responds to the scene, gathers clues, and uses the information to find the solution, taking your service desk experience to the next level. What is a service desk chatbot?

Artificial Intelligence 52

Artificial Intelligence Customer Experience Software Software 52

Zendesk

APRIL 7, 2023

Lots of companies have asked us: Why should we buy a CX solution when we could work with in-house developers to build our own? Building your own CX solution is time- and labor-intensive, and it requires an ongoing investment of developer resources to maintain. Here are five common reasons that our customers decided to buy CX software.

Healthcare 52

Healthcare Innovation Government Software 52

Strategic Communications

JANUARY 17, 2024

Cyber Inc: AI for Content Creation at Scale Cyber Inc, an IT services company, used AI to create video courses at scale. By weaving AI into their marketing strategy, HubSpot was able to provide more personalized and effective marketing solutions, demonstrating the transformative power of AI in marketing.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Digitalization 59

Flevy

FEBRUARY 15, 2022

Taking Innovation to the global scale often necessitates partnerships. Communication is a momentous challenge when there is distance, time, and culture difference. Developing a culture of open knowledge-sharing is vital for taking Innovation to a global scale. Approval vs. Disapproval. Autonomy vs. Control. Attraction vs. Interest.

Innovation 111

Innovation Banking Communication Marketing 111

Flevy

MAY 11, 2022

Exclusivity of the innovative solution is lost in an OCA due to mass participation of sponsors as well as solution providers. OCA also diminishes the ambiguities associated with collaborations involving early-stage startups with unproven solutions; and it produces more successful implementations in less time.

Innovation 111

Innovation Suppliers Banking Manufacturing 111

Zendesk

MAY 5, 2022

Internal service for employees is just like customer service. The same rules apply: Make yourself available, answer questions, solve problems, and monitor feedback. Having a process for handling internal questions is one thing you can do to improve the employee experience at a time when workers are increasingly dissatisfied at work.

B2C 98

B2C Insurance Communication Leadership 98

PartnerTap

AUGUST 2, 2023

But they all share a common goal: embrace co-selling to scale up revenue with and through their partners. Regardless of where you are in your co-selling journey, there are steps you can take to increase the likelihood your co-sell program will take hold, scale, and exceed expectations.

Finance 52

Finance Innovation Sales Media 52

PartnerTap

AUGUST 2, 2023

But they all share a common goal: embrace co-selling to scale up revenue with and through their partners. Regardless of where you are in your co-selling journey, there are steps you can take to increase the likelihood your co-sell program will take hold, scale, and exceed expectations.

Finance 52

Finance Innovation Media Sales 52

Planview

MARCH 28, 2024

The traditional paradigms of automotive manufacturing are evolving, driven by the imperative to integrate cutting-edge software solutions seamlessly with hardware production. This blog discusses the critical role of end-to-end visibility in scaling and streamlining automotive production.

Manufacturing 59

Manufacturing Suppliers Software Software 59

Zendesk

MARCH 9, 2023

Create the most bespoke solution at scale At Cleverly, Fonseca was focused on how machine learning could improve inefficiencies in customer service. Where Talkdesk experienced the hyper growth many founders dream of, scaling Cleverly required working closely with a couple of customers until they identified an approach that would scale.

Negotiation 52

Negotiation Customer Experience Marketing Software 52

ACT

SEPTEMBER 12, 2023

Scaling your small business to the next level and taking over new markets. But before you set out to scale your business, understand this—over 469,500 new business applications were filed in the US in July 2023 alone. That’s why you need a robust business scaling strategy to supercharge your business growth.

Small Business 52

Small Business Marketing CRM Software 52

Planview

OCTOBER 27, 2021

So many organizations are trying to figure out how to build strong, cross-functional Agile teams so they can scale beyond pockets of Agile. And still other organizations are already scaling Agile and in the middle of their own full-blown transformations. Solutions Architect Norman Garrett and Sr. Listen to the session.

Meetings 98

Meetings Organization Management Customer Value 98

Flevy

JULY 7, 2022

But the scope and scale of experiments sometimes do not provide outcomes that may have an enterprise-wide effect. times more apt at conducting small experiments and scaling enterprise-wide Innovation, compared to Early-stage companies. The pursuit of Digital Maturity is quickly becoming a necessity. Digital Experimentation.

Digitalization 105

Digitalization Digital Transformation Innovation Banking 105

Zendesk

APRIL 12, 2022

A longtime Zendesk customer, Compass uses Zendesk to deliver white-glove service at scale, handling around 20,000 monthly inquiries. Scaling customer support services. During the pandemic, she scaled the team to 2,500. She also scaled the number of agents so they could properly handle the volume of calls. “If

Decision-making 52

Decision-making Retail Onboarding Software 52

Planview

MAY 9, 2023

Blue Cross NC partnered with Planview to create hybrid practices to improve speed to value and help the company to scale sustainably and be more agile in its market response. Without a cloud-based solution, employees hit roadblocks and couldn’t work with real-time, accurate data. And for good reason.

Supply Chain 52

Supply Chain Government Transportation Insurance 52

CoSell

FEBRUARY 4, 2021

Transform Internal Collaboration Co-selling makes it possible to exchange warm introductions, connecting you with people who are searching for your solutions. It enables you to streamline sales, customize solutions, and connect-the-dots to find your most avid customers. Let's jump in. It's a basic and foundational idea.

Decision-making 98

Decision-making Profitability Communication Innovation 98

Zendesk

AUGUST 4, 2021

Scaling your startup with customer service. “In Scaling sustainably, according to TechCrunch , means “[growing] its customer base and maturing to the point of an exit. Pickens writes, “Scaling requires a very different kind of organization–— one with structure, process, and discipline. Why Cloud 100 startups are investing in CX.

Software 98

Software Software Decision-making Investors 98

Zendesk

MAY 8, 2023

With the surge of generative AI tools coming on the market, software companies can keep pace and scale to support more customers without adding more headcount. Reduce operational costs without degrading service quality There’s a general consensus among technology leaders that now is not the time to scale back customer support.

Prioritization 98

Prioritization Software Software Profitability 98

Apptivo

DECEMBER 12, 2022

At scale, FSM will help to be organized and is essential for effective and efficient management of your business operations. Therefore, a Field Service Management software linked to a Support CRM is an ideal solution where the entire purchase history, service history and contact history with the customer is visible to service agents.

Software 98

Software Software Management Decision-making 98

Arpedio

AUGUST 30, 2021

Your responsibilities will grow as you learn Salesforce and our approach to implementing and optimising solutions. As a student assistant you will be working closely with the project team to help us deliver Salesforce solutions. This is your opportunity to be part of a real scale-up experience. Responsibilities. Job Description.

B2B 98

B2B Account Management Innovation Decision-making 98

Zendesk

JULY 28, 2022

To provide top-notch experiences, companies need to invest in customer support solutions that help them create the experiences that keep customers loyal during times of uncertainty. Fintechs need CX solutions that are secure and compliant. Existing infrastructure and customer support solutions can’t keep pace with higher expectations.

Digitalization 52

Digitalization Banking Financial Services Customer Experience 52

Planview

MAY 3, 2023

The two sat down with PM Today’s Associate Editor Amy Hatton for a webinar on how to automate, scale, and adapt to unlock transformational value across an organization. Register for the webinar , and learn all about their insights below. Of course, not every PMO has considered working with a PSA before.

Digital Transformation 52

Digital Transformation Future of Work Decision-making Stakeholders 52

Planview

FEBRUARY 29, 2024

The result is a state-of-the-art solution that facilitates a systematic and comprehensive approach to resolving technical debt challenges. The Who and How of Technical Debt The same solution that works to bring tech debt to the surface should also act as a dedicated platform that creates an environment conducive to collaborative resolutions.

Prioritization 59

Prioritization Innovation Suppliers Manufacturing 59