Zendesk

AUGUST 11, 2021

Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. How to build a successful digital-first service strategy.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Zendesk

FEBRUARY 11, 2021

Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. The shift to remote working wasn’t the only notable workplace development in 2020.

Digitalization 52

Digitalization Customer Experience Communication Remote Working 52

Hubspot Sales

JUNE 23, 2020

This includes adopting practices such as sustainable remote work strategies for the health and safety of your employees. Humanity at the core: Perhaps the most important thing that businesses have learned during the COVID-19 pandemic, is how important it is to keep the needs of their people at the heart of their decision making.

B2B 119

B2B Digital Transformation Virtual Selling Digitalization 119

Hubspot Sales

AUGUST 11, 2020

It’s safe to say 2020 has been the year of virtual meetings. Everything from large-scale conferences to staff meetings, to meetings with prospects, are hosted remotely. Video conferencing tools are a worthwhile investment for organizations of all sizes, especially with remote work becoming the norm. month per host.

Software 143

Software Software Meetings Decision-making 143

Insightly

JUNE 3, 2022

Even in the best of times, attrition makes it difficult for sales teams to operate effectively. Develop clear messaging about your company’s culture, your mission, and your products—and show how you’re making a difference in the world. How to make it work for you. Adjust tactics for digital leads.

B2B 98

B2B Value Proposition Decision-making Sales 98

Showpad

OCTOBER 9, 2020

This post will recap TRANSFORM 2020 keynotes, breakouts and sessions and give you some new ideas about sales enablement you can put into practice right now. In fact, 77% of B2B buyers feel that making a purchase is too complicated and time consuming. We’re making the course creation experience significantly easier.

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Zendesk

MARCH 4, 2021

With new ways of working, employers must adjust with savvy and speed to create the right employee experience — one where the people who make up a company feel connected, supported, and included. It’s now a pretty common story: Company XYZ had a sensible, multiyear, well-plotted course for digital transition.

Future of Work 52

Future of Work Decision-making Digitalization Remote Working 52

Zendesk

DECEMBER 7, 2022

Salesforce reported that remote work led to a 29 percent drop in emissions per employee. Facebook, now Meta, found that the CO2 per employee dropped by half—to one ton—after remote work began, but the company based its calculations on commuting alone. Or, “What if people become digital nomads and travel internationally?”

Remote Working 52

Remote Working Decision-making Digitalization Organization 52

Zendesk

APRIL 26, 2021

What started as a global health crisis became the accelerant in our transition to a truly digital-first world. While the importance of good customer service isn’t under question, the skills support teams need to make it happen often is. Working across channels. Remote work skills. Giving and receiving feedback.

Interpersonal Skills 98

Interpersonal Skills Software Software Remote Working 98

Zendesk

APRIL 15, 2022

And what do best practices look like as we make the transition back to cubicles and swivel chairs? Over 50 percent of decision-makers prefer to be contacted over the phone. The best day to make contact with potential clients is Thursday, with Wednesday close behind. What’s important to know? Cold calling sales stats.

Sales 52

Sales Sales Technology CRM Remote Working 52

Zendesk

AUGUST 10, 2021

But what started as an emergency order quickly became the new way of life, giving rise to a truly digital-first marketplace. In fact, the Zendesk Customer Experience Trends Report found that ecommerce sales increased by 30 percent in 2020. The best way to make new connections is to leverage your existing relationships.

Sales 104

Sales Digitalization Media Software 104

Hubspot Sales

MAY 25, 2020

For instance, consider going for mid-tier decision-makers, rather than continually trying to communicate with busy business owners. Make the Most of Your Data. For instance, in 2020 we have seen many areas implementing stay-at-home orders. This meant people could no longer visit their office sites to work with their teams.

Digitalization 108

Digitalization CRM B2B Software 108

ACT

JANUARY 13, 2023

Learning about the newest small and mid-sized business ( SMB ) technology trends in the coming year can help you make superior data-driven decisions on which tech to buy and implement in your business. The very definition of SMBs separates them from larger businesses, making their SMB solutions and technology requirements will differ.

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52

Showpad

MARCH 17, 2020

While there was a time when working remotely was the sole domain of field sales representatives, it’s become the new normal for sellers of all types. The other half is making sure they can find and access it when the moment comes. Flesh-and-blood information gathering has been replaced by digital data.

Sales 80

Sales Prioritization Remote Working Decision-making 80

SuperOffice

NOVEMBER 26, 2021

It doesn’t matter how high your site traffic is, if you don’t know how to make the most out of every visit. While it’s impossible to turn a website visitor into a customer before they reach the decision stage of the customer journey, you are still able to impact the customer journey itself. Create interactive quizzes.

B2B 128

B2B B2C Decision-making Advertising 128

Insightly

MAY 28, 2021

Insightly CEO Anthony Smith shares a few must-reads for entrepreneurs in 2020. Make a list of your career goals outside of a certain job title or salary bracket. Oftentimes, this decision is made for you. I loved this work, but I felt like I had only seen one corner of the digital marketing career. Read more.

Marketing 52

Marketing Digital Transformation Remote Working Decision-making 52

Zendesk

DECEMBER 28, 2020

Read on to learn about startups working to make the post-pandemic world a better place. Lessonly: Improving work life. As 2020 has proven, the only constant is change. As we anticipate many new challenges to come, improving our work lives is a small but powerful step we can take. Season 2 is here.

Suppliers 52

Suppliers Profitability Remote Working Manufacturing 52

Nutshell

APRIL 28, 2020

Last year, remote work was a growing trend. In 2020, it’s the new normal. As the COVID-19 pandemic continues to sweep across the globe, professionals in nearly every industry have been forced to work from home in order to follow social distancing best practices. Make Comfort a Priority. Download it today!

Remote Working 121

Remote Working Sales Software Software 121

Showpad

JUNE 14, 2021

With a restarting economy, many B2B go-to-market teams are at risk of being left behind as competitors lean in strongly to digitally transformative selling and buying strategies. 70% of B2B decision-makers say they are open to making new purchases over $50,000 in a fully self-serve or remote fashion, and 27% would spend more than $500,000.*.

Meetings 59

Meetings B2C Stakeholders B2B 59

Zendesk

AUGUST 10, 2021

But what started as an emergency order quickly became the new way of life, giving rise to a truly digital-first marketplace. In fact, the Zendesk Customer Experience Trends Report found that ecommerce sales increased by 30 percent in 2020. The best way to make new connections is to leverage your existing relationships.

Sales 52

Sales Digitalization Media Software 52

Hubspot Sales

JULY 10, 2020

In 2020, the COVID-19 pandemic has led to the cancellation of many large gatherings – including business conferences. Read on to learn how you can make the best of any and every canceled event. You might also wish to arrange digital breakout sessions. However, things don’t always go according to plan. Image Source.

B2B 108

B2B Sales Media Meetings 108

Insightly

MAY 28, 2021

Make a list of your career goals outside of a certain job title or salary bracket. Oftentimes, this decision is made for you. I loved this work, but I felt like I had only seen one corner of the digital marketing career. They will make different hires at different times. Would a new title provide new opportunities?

Marketing 98

Marketing Decision-making Media Management 98

PandaDoc

APRIL 3, 2023

Closing more sales makes for a more successful business, but how can you figure out what kinds of sales suit your company best? Whether you favor inside or outside sales can have a large effect on your sales proposals and goals, making it important to understand and consider both. Although, this isn’t always the case.

Sales 52

Sales Decision-making Client Relationships Software 52

Zendesk

MARCH 23, 2021

All the tech equipment you might normally picture crammed into an office IT closet—servers, databases, RAM, and software—are delivered remotely over the internet instead. At a time when customer service teams are embracing remote work, it just doesn’t make sense to have software based in a single physical location.

Internet 52

Internet Leadership Software Software 52

SmartKarrot

FEBRUARY 16, 2022

The world of SaaS has simplified software creation and distribution making access easier than before. Knowing these trends will help you gain a competitive advantage and stay ahead of the pack in your business decisions. Known for his innovative writing style, Alex is credited for making Groove a successful company. Hiten Shah.

Co-Creation 10

Co-Creation Investors Computers and Electronics Finance 10

SmartKarrot

SEPTEMBER 24, 2021

But the profound changes that we are observing in the B2B customer experience management will only make B2B organizations toughen up. Today, B2B decision-makers are looking for more humane, personalized, and helpful customer experiences. Take Maximum Advantage of the Remote Working and Remote Learning Trend.

Customer Experience 11

Customer Experience B2B Supply Chain eCommerce 11