Customer Think

APRIL 30, 2021

Staying on top of what customers are saying about your brand through voice and digital channels is a complex task that’s made simpler by artificial intelligence (AI) powered sentiment analysis.

Artificial Intelligence 101

Artificial Intelligence Customer Experience Digitalization 101

Mike Kunkle

AUGUST 30, 2023

Through top-performer analysis, root-cause diagnosis, and other gap analysis methods, we often possess the knowledge to shape sales strategy, process, methodology, and how our sellers can go to market more effectively. sales productivity, and customer satisfaction.

Leadership 262

Leadership Stakeholders Decision-making Sales Training 262

Red Star Kim

JUNE 7, 2023

Conducting a detailed strategic analysis was felt to be a powerful and valuable activity to identify future opportunities and threats. The challenge of competitor analysis All agreed that competitor analysis was tough. And then to consider how marketing and business development could add most value in their achievement.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

Red Star Kim

MAY 11, 2023

Brands have attributes, values and personality – customers will perceive or make associations with a brand that can be positive or negative. When a company creates a strong brand it attracts customer preference and builds a defensive wall against competition” ( Peter Doyle , Warwick Business School). Brands can also be aspirational.

Management 130

Management Co-Creation Publishing Leadership 130

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Upland

JUNE 7, 2023

It’s a systematic framework that outlines the steps, actions, and stages involved in converting leads into customers. A typical sales process includes stages like prospecting, qualification, needs analysis, solution presentation, negotiation, and closing.

Sales 195

Sales Negotiation Decision-making CRM 195

Zendesk

JUNE 28, 2023

Things move fast in the world of AI, and that pace of change evokes mixed feelings for people working in customer support. While the technology shows obvious potential for helping businesses provide richer customer experiences, it also spawns concerns about the unknown. That idea has driven Zendesk’s AI offerings, she said.

Customer Experience 96

Customer Experience 96

Mike Kunkle

AUGUST 8, 2023

When sales, marketing, and customer success operate in isolated bubbles, opportunities for collaboration and synergy are lost. Fragmented customer experiences, misaligned strategies, increased friction for customers, and unfulfilled revenue potential. Establish customer advisory boards and sales advisory boards.

Sales 188

Sales Prioritization Innovation Leadership 188

Customer Think

JANUARY 30, 2022

Let’s try a thought experiment. Let’s look at emerging trends around the rep-free buying experience some research is showing. first appeared on Partners in EXCELLENCE Blog -- Making A Difference. Part 2 Performance Management Friday Win/Loss Analysis.

Virtual Selling 95

Virtual Selling Management Sales 95

Insightly

APRIL 8, 2022

Customer sentiment analysis is, in simplest terms, the study of how your customers feel about you. If that sounds a little vague, consider this: one in three customers say they would leave a brand they love after just one bad customer experience. . What is customer sentiment analysis?

CRM 98

CRM Media Finance Decision-making 98

Arpedio

FEBRUARY 2, 2024

8 Game-Changing Benefits of Account-Based Selling Explore ARPEDIO's Account-Based Selling Platform ← Back to blog In the world of sales, where personalization is paramount, it is almost impossible to overlook the significance of Account-Based Selling (ABS). Improved Customer Retention ABS extends beyond the initial sale.

Account Planning 52

Account Planning Account Management Facilitation Stakeholders 52

Red Star Kim

FEBRUARY 8, 2024

In my business development competency framework, I place market analysis and targeting as an early core skill. Portfolio Analysis – On a simple level I suggested my dinosaur model (see client portfolio management with dinosaurs – Be more T Rex (kimtasso.com) ) which is well received by fee-earners with little knowledge of marketing and BD.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Mike Kunkle

APRIL 8, 2023

The advice comes from Modern Sales Foundations , a course that was developed based on over 16+ years of top sales performer analysis, modernized for working with today’s buyers. This applies to a customer lifecycle, the buying process within it, and your sales process which should be mapped to it.) It’s entirely possible.

B2B 211

B2B Decision-making Sales Stakeholders 211

Customer Think

DECEMBER 29, 2022

Is an unnecessary service because of a defect good for a customer? If you need service recovery it means you are already losing customers for not being effective and for not doing the right things in the first place. This means we try our best that the customer does not require service other than routine maintenance.

Customer Value 121

Customer Value Manufacturing Advertising Profitability 121

Hubspot Sales

NOVEMBER 22, 2023

Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in. Implement AI chatbots to handle routine customer inquiries, freeing up your team for more complex tasks.

CRM 89

CRM Artificial Intelligence Customer Success Decision-making 89

Red Star Kim

NOVEMBER 9, 2023

Unusually, he has accolades for both customer service and human resources. Guidance is provided on ways to position against the competition although there wasn’t much on the external and internal analysis you might need for this (although there are various tools listed in the toolbox for this). overall purpose?)

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

SuperOffice

APRIL 7, 2022

Because the right leads result in faster sales cycles, greater customer retention rates, and a higher number of loyal brand evangelists. Instead of marketing to everyone, you need to know who your ideal customers are and market to those that really need your product. What is customer profile analysis?

B2B 93

B2B CRM Sales Decision-making 93

Zendesk

MAY 31, 2023

In Conversation with Zendesk’s debut episode , host Nicole Saunders spoke with Jared Loman , vice president of customer experience at Kajabi , and Zendesk’s Caitlin Keohane , senior vice president, global customer advocacy, about how AI will help businesses control costs in an era of tightening budgets.

Management 52

Management Customer Experience Communication 52

Red Star Kim

JULY 11, 2022

We reflected that the popular SOSTAC® planning process starts with a situation analysis. Thorough analysis provides stronger foundations for better quality and more effective M&BD plans. How much experience do you have in M&BD planning? Competitor analysis and positioning. 10% Poor – we need more analysis.

Innovation 130

Innovation Marketing Stakeholders Value Proposition 130

Insightly

MARCH 25, 2024

Unsurprisingly, CRM, or Customer Relationship Management , is the foundation of any successful sales and marketing strategy. It encompasses a wide range of practices, technologies, and methodologies to nurture relationships with prospects and customers. What is Lead Management?

CRM 52

CRM Management Prioritization Communication 52

Hubspot Sales

APRIL 25, 2023

You can ask ChatGPT to include a statistic from a certain blog link, Mendes suggests. Research Buyer Personas AI gathers customer data on a massive scale. Perform Sentiment Analysis How customers react, interact, and respond to marketing emails can provide valuable insights. Rewrite this email based on this.”

Sales 104

Sales Emotional Intelligence CRM Decision-making 104

Mike Kunkle

NOVEMBER 26, 2022

I am exceptionally pleased and excited to announce that Felix Krueger of FFWD and I launched The Building Blocks of Sales Enablement Learning Experience on November 25, 2022. Here is what Felix had to say when we launched: Why Did We Create this Learning Experience? .

Sales 200

Sales Leadership Transportation Sales Training 200

Mike Kunkle

MARCH 31, 2023

It should be aligned to the customer lifecycle and buying process, where possible. Here are two examples of customer lifecycles and the corresponding sales processes, for a consultative process with an implemented solution, and a transactional process with a flow of purchase, stock, use or resell, and restock.

Sales 217

Sales Interpersonal Skills Account Management Sales Training 217

MDI Training

JANUARY 29, 2024

Click below to access our AI-generated version of this blog article! The ability to adapt to new circumstances , think on one’s feet, and make decisions in uncertain environments is a skill that relies heavily on human intuition and experience. Click below to access our AI-generated version of this blog article!This

Leadership 52

Leadership Artificial Intelligence Digital Transformation Interpersonal Skills 52

PandaDoc

MAY 8, 2024

Key takeaways With its specific business needs, budget restrictions, and customization requirements, the sales landscape for small- and medium-sized businesses requires a different strategy than enterprise and B2C sales. Build ICP Empowered by rich insights from customer surveys, proceed to building out an ideal customer profile (ICP).

B2C 52

B2C Small Business Sales Decision-making 52

MDI Training

JANUARY 29, 2024

Click below to access our AI-generated version of this blog article! Sentiment analysis in communication: AI can be applied to analyze written or spoken communication to assess the sentiment and emotional tone. Click below to access our AI-generated version of this blog article!This Can AI Support EI Development For Leaders?

Emotional Intelligence 52

Emotional Intelligence Artificial Intelligence Digital Transformation Leadership 52

Customer Think

FEBRUARY 5, 2023

Customers are the pillars holding the growth and development of your business. Approximately 89% of customers are likely to come back and make another purchase when you offer them a remarkable experience. Also, this information is vital in […]

Profitability 75

Profitability Digitalization Marketing 75

Agile CRM

DECEMBER 13, 2022

As search engines have become more advanced, they have started to place greater emphasis on factors like user experience, content quality, and mobile-friendliness. Analyze and optimize website content: SEO tools can provide detailed analysis of a website’s content, helping businesses identify areas for improvement.

Media 97

Media Internet Marketing Management 97

Nutshell

JUNE 5, 2023

Your CRM is a treasure trove of information waiting to be used to enhance your sales, marketing, and customer service efforts. There’s a lot you can do with your CRM and customer data, but you can get even more from your data, by incorporating machine learning tools into your processes. What is machine learning?

CRM 62

CRM Artificial Intelligence Decision-making Marketing 62

MDI Training

MARCH 4, 2024

Beyond the Horizon: GenAI and Ethical Leadership In this blog post, keynote speaker Bailey Parnell gives us a few snippets of her exciting keynote speech at our upcoming Leadership Horizon event. Beyond the Horizon: GenAI and Ethical Leadership Prefer to listen to the article? Click below to access our AI speech-generated audio.

Leadership 59

Leadership Digital Transformation Co-Creation Artificial Intelligence 59

Arpedio

FEBRUARY 26, 2024

In this blog post, we will explore the key principles and steps involved in implementing ABS in your sales process, providing you with a comprehensive guide to elevate your sales success. Leverage data analytics tools and customer feedback to refine and update your ICPs regularly. Utilizing data-driven insights is essential in ABS.

Advertising 52

Advertising Sales CRM Media 52

Hubspot Sales

OCTOBER 11, 2019

So when you experience slow business, remember that slow and steady wins the race. How can you grow better and experience deliberate growth? Every rep experiences ebbs and flows in their pipeline. Read industry blogs. Perform a competitive analysis. Slow Business. Analyze your CRM. Get certifications.

Brainstorming 132

Brainstorming CRM Media Decision-making 132

Red Star Kim

DECEMBER 5, 2023

Ideas on how to spend any “free” time ranged from competitor and analytics analysis to business plans for teams although some mentioned getting up to date on admin. Sometimes this is because of the constraints fee-earners experience – too little time, pressure to serve clients, fear of failure.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Red Star Kim

JULY 22, 2022

He starts by describing five mindsets with regards to digital marketing strategies (and the reasons why some businesses don’t have them): Lottery mindset (buys web site and creates social profiles without researching customer needs). Know your customer starts with “Marketing connects when it triggers emotional responses in people”.

Digitalization 130

Digitalization Marketing Construction Publishing 130

OnStrategyHQ

JULY 21, 2023

You can use ChatGPT to easily streamline some of your basic-level tasks, like synthesizing data, creating tables or outlines, and even asking it for simple market data or competitive analysis. Users can even ask it to create a report on market trends or even conduct a competitive analysis. Great question!

Facilitation 52

Facilitation Internet Strategic Thinking Organization 52

Customer Think

AUGUST 11, 2023

Plus, we provide a quick explainer on how to use sampling to improve your customer experience program and rein in fees. Clients ask me these questions all the time: “For a precise analysis, won’t it be expensive to examine every customer comment?” “How Use our calculator to determine your own survey sample size.

Customer Experience 52

Customer Experience 52

Nutshell

APRIL 18, 2023

Table of Contents What is a competitive market analysis? Why conduct competitor and market analysis? Competitive market analysis involves evaluating the competitive landscape to determine how a business can succeed in the market. Why conduct competitor and market analysis? Some information is readily available online.

Marketing 48

Marketing Supply Chain Sales Value Proposition 48