Zendesk

NOVEMBER 1, 2023

More than ever, IT leaders are experiencing a greater level of responsibility: from taking charge of data security to implementing AI, these technology professionals play an increasingly vital role in how CX is delivered to customers. There’s definitely a dependency happening that they are interrelated.

Manufacturing 75

Manufacturing Leadership Customer Experience 75

Mike Kunkle

AUGUST 8, 2023

In the ever-evolving landscape of business, the role of Chief Revenue Officers (CROs) or senior-most sales leaders (by any title), has never been more critical. Fragmented customer experiences, misaligned strategies, increased friction for customers, and unfulfilled revenue potential. Invest in buyer persona and market research.

Sales 188

Sales Prioritization Innovation Leadership 188

Strategic Account Management Association

FEBRUARY 2, 2021

These challenges mirror those of working remotely inside organizations, including how to onboard new employees, how to maintain cultural cohesion without face-to-face contact and how to enable innovation without regular, unstructured interactions. Figure 2: Buyer and seller perspectives on the challenges of virtual sales interactions.

Virtual Selling 520

Virtual Selling Suppliers Account Management e-Learning 520

MDI Training

JUNE 26, 2023

In this blog post, we take a quick look at the exciting experiences and trends we witnessed at the conference. AI & LMS This fair was the perfect place to experience the latest trends and technologies. While some vendors offered VR games , others focused on helping participants create their own VR experiences.

Digital Transformation 96

Digital Transformation Artificial Intelligence e-Learning Leadership 96

Account Manager Tips

FEBRUARY 28, 2021

A survey of 2,000 business leaders confirmed the soft skills most in-demand are leadership, communication, collaboration, and time management. Customisation and personalisation to be at the heart of the customer experience. Think and act like an owner, not an employee. Move to the cloud to improve connectivity and integration.

Key Account Management 246

Key Account Management Account Management Management Decision-making 246

MDI Training

JANUARY 29, 2024

Click below to access our AI-generated version of this blog article! This blog post is a continuation of an interview ” AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools. I would be particularly interested in this: What ethical considerations should leaders consider when dealing with AI?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Digitalization 52

MDI Training

MARCH 14, 2024

And what do different life realities of our employees have to do with it? In this blog article, we will introduce you to the first pillar of the 3P model – Purpose. That’s why I recommend considering how to enable more flexibility for employees in the future. Maintaining performance and much more is expected of you as a leader.

Digital Transformation 52

Digital Transformation Leadership Artificial Intelligence Digitalization 52

Strategic Account Management Association

SEPTEMBER 13, 2021

Mature programs also experience 10 percent higher gross margins, on average, with their strategic accounts. By Dave Duke, Co-Founder and CCO, MetaCX, and Joel Schaafsma, Research General Manager, SAMA. Turning lemons into lemonade. It is one of the most optimistic cliches known to man – and with good reason.

Co-Creation 520

Co-Creation Suppliers Management Supply Chain 520

Showpad

JANUARY 12, 2023

But when you’re leading enablement at a company as large as Schneider Electric (with nearly 130,000 employees and hundreds of distributors globally), you will run into some challenges. Schneider Electric has embraced its digital transformation and empowers its employees to become digital leaders through its Digital Citizenship program.

Digital Transformation 59

Digital Transformation Management Digitalization Sales 59

Planview

MARCH 8, 2024

Led by the Women@Planview Employee Resource Group (ERG), we’re hosting seven events in our offices around the world this month, from Bangalore to Vancouver. As we learn from our experiences and grow as individuals, we also bring much of that to our community. So, let’s prioritize understanding, equality, and empathy.

Banking 105

Banking Government Innovation Leadership 105

Zendesk

OCTOBER 19, 2023

As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching this modern-day gold rush have responded with both optimism and caution. The post Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley appeared first on Zendesk.

Financial Services 59

Financial Services Healthcare Decision-making Leadership 59

Mike Kunkle

NOVEMBER 23, 2023

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. In this post, I will offer advice about how to measure the ROI of your sales enablement program. See this chart.)

Sales 258

Sales Finance Decision-making Profitability 258

Red Star Kim

SEPTEMBER 26, 2023

Senior law and accountancy leaders attended a masterclass workshop in London last week. The session looked at how to ease personal transitions (individual change) whilst driving organisational change (primarily through cultural transformation). Nurture a change management movement – From “Let it go” to “Let it grow”.

Management 113

Management Co-Creation Communication Leadership 113

MDI Training

JUNE 26, 2023

” Leaders are not only becoming more privately aware of the impact of climate change but also want to fight it on a corporate level. Sustainable leadership is therefore not only a financial advantage for companies but also an attractive factor for applicants and employees. Why Should We Lead More Sustainably? by Aline | 26.

Digital Transformation 98

Digital Transformation Leadership Transportation Digitalization 98

Zendesk

MAY 25, 2022

These are five steps to get you into the CX community faster and smarter: Follow thought leaders and opinion shapers. Susana de Sousa spent four years working on Airbnb’s Customer Experience. There, she helped launch and grow Airbnb’s European HQ to 600+ employees. It will also impact you on a more personal level.

Customer Experience 98

Customer Experience Media Meetings Publishing 98

MDI Training

NOVEMBER 14, 2023

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger In a ChatGPT experiment, our CEO Gunther Fürstberger tried to test the boundaries between artificial intelligence and humans. Read this blog post to see the results.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Red Star Kim

FEBRUARY 1, 2024

And efforts to increase differentiation – perhaps through brand initiatives and service/client experience improvement (to counteract fee pressures and margin erosion) – should also increase in response. In its 12 th year – it obtains the opinions of around 100 CMOs from professional service firms. The list feels a little inward looking.

Marketing 130

Marketing Leadership Profitability Digitalization 130

Hubspot Sales

OCTOBER 18, 2023

It was around Christmas time — he and I were on a Zoom call with some other writers for the HubSpot Blog, discussing our holiday plans. He claims his experience at Businessland got him “addicted to hyper-growth” and shaped his career trajectory. billion in just nine years. Capture the hearts and minds of your team as a manager.

Prioritization 92

Prioritization Sales Management Management Marketing 92

Red Star Kim

SEPTEMBER 29, 2023

The Managing Partners’ Forum (mpfglobal.com) holds quarterly meetings of its Advisory Board where senior leaders discuss issues pertinent to the professional services sector. This brings together firmwide leaders of sector firms and trade bodies. ONS statistics indicate that it accounts for 11% of economic output.

Meetings 130

Meetings Government Management Finance 130

MDI Training

JULY 26, 2023

In this blog post, we’ll introduce you to two of these tools: Blended Learning , which we use at Boehringer Ingelheim and Mondi , and the Flexible Learning Nugget Journey for PORR. Not only the learners themselves, but also their leaders and trainers, are invited to the platform five weeks before the start of the first module.

Digital Transformation 52

Digital Transformation e-Learning Artificial Intelligence Leadership 52

MDI Training

AUGUST 17, 2023

Promoting Cohesion and Retaining Talent: Leadership in Focus In a changing world of work, where motivation and employee retention are crucial, leaders are increasingly in the spotlight. Current statistics send alarming signals: 60% of leaders receive no leadership development at all.

Leadership 52

Leadership Digital Transformation Digitalization Artificial Intelligence 52

Showpad

NOVEMBER 16, 2021

We very rarely sell directly to a customer, so we have a critical need for education, streamlined communications, and tools that can be given to people that aren’t our direct employees. For us, our push to go more green really initiated our digital transformation. Valmont Industries is early on in its sales enablement journey.

Digital Transformation 98

Digital Transformation Digitalization Marketing Sales Environment 98

Customer Think

DECEMBER 4, 2023

That they happen anyway is one of the biggest business challenges a leader must navigate. At Blue Ocean, we have long held the position that the customer experience and the employee experience are inextricably linked. The fact that silos are the enemy of business success is nothing new.

Customer Experience 59

Customer Experience 59

MDI Training

JANUARY 24, 2024

Click below to access our AI-generated version of this blog article! Today, for the first time, I would like to allow him to share his experience as a co-trainer in the seminars with me in his blog post. Today I’m writing my first blog post, and I’m excited – even though I’m only made of fabric!

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Management Leadership 52

Red Star Kim

OCTOBER 1, 2023

The SCARF model involves five domains of human social experience : status, certainty, autonomy, relatedness, and fairness. The model is especially relevant for leaders or anyone looking to build trust and influence others. You can apply and test this model in any situation in which people collaborate as part of a group.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

MDI Training

JUNE 26, 2023

In this blog post, we take a quick look at the exciting experiences and trends we witnessed at the conference. AI & LMS This fair was the perfect place to experience the latest trends and technologies. While some vendors offered VR games , others focused on helping participants create their own VR experiences.

Artificial Intelligence 52

Artificial Intelligence e-Learning Digital Transformation Leadership 52

MDI Training

MARCH 10, 2021

Last year, the well-being and health of employees and their individual work design gained even more importance in organizations. Particularly, remote collaboration and the dynamic environment to which many companies had to respond brought the link between employee well-being and the sustainable future of the company even closer.

Leadership 98

Leadership Digital Transformation Innovation Digitalization 98

MDI Training

SEPTEMBER 29, 2023

Above all, what then is the role of a leader in the use of AI? A leader’s role in the use of AI is to provide strategic direction and accountability. Here are some important aspects: Strategic alignment : leaders need to understand how AI will impact their industry and company. That sounds really exciting!

Artificial Intelligence 52

Artificial Intelligence Leadership Digital Transformation Digitalization 52

MDI Training

JUNE 28, 2023

In line with the last blog post on our MDI website “ Inner Development Goals For a Better Leadership World “, this time we dedicate ourselves to the megatrend topic of individualization and the connection with the Inner Development Goals (IDGs) towards sustainable leadership.

Leadership 52

Leadership Digital Transformation e-Learning Digitalization 52

Help Scout

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to those beliefs.

Decision-making 139

Decision-making Customer Experience Profitability Organization 139

Mike Kunkle

AUGUST 27, 2019

Let’s start with a list of the types of organizational learning that you should have in place (or should consider, based on organization size, resources, and budget) to support sales employees. In others I’ve been responsible for only the sales-specific portions of leader/executive development. Sales Employee Lifecycle.

Sales 130

Sales Onboarding Leadership Sales Training 130

MDI Training

SEPTEMBER 29, 2023

He tells us about the skills needed in the age of artificial intelligence, recommends active action steps for leaders, and explains why, in his opinion, a pure leadership culture through robots is unrealistic. Especially, what then becomes the role of a leader when using AI? Which tools are most suitable for leaders in that regard?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Emotional Intelligence 52

Strategic Communications

APRIL 25, 2024

So I decided to do some further research and experimenting on my own. I was looking for examples of companies with employee resource groups (ERGs) specifically focused on older demographics—Baby Boomers and beyond. for blog posts which need to be a certain word or character length. It’s happened to me. Also troubling.

e-Learning 52

e-Learning Communication Decision-making Marketing 52

Hubspot Sales

JUNE 9, 2023

7 Expert Tips to Get a Sales Job Without a Degree To help you get into the world of sales and start earning the above attractive salaries, we reached out to industry sales leaders to share their best advice. His previous experience — while not in sales — set him up to succeed,” says Adam Jay, chief revenue officer at Falkon. “He

Sales 100

Sales Insurance Decision-making Transportation 100

AchieveIt

OCTOBER 11, 2023

To ensure successful strategic outcomes, leaders must dig deep to comprehend the mechanics that drive them. That said, it is imperative organizational leaders make intentional efforts to dig deeper. “You With this approach, leaders are more likely to run into the proverbial iceberg without realizing it.

Innovation 52

Innovation Communication Meetings Prioritization 52

Red Star Kim

MARCH 4, 2024

Reasons your line manager is a micro-managing control freak (focus on your line manager) Your line manager is using situational leadership Line managers can lead their teams in a number of ways – depending on the situation or task and the skills/experience of the people that work for them. It can be frustrating and disempowering.

Management 147

Management Communication Leadership Digitalization 147

PandaDoc

APRIL 3, 2023

The best sales training can make a big difference to morale and performance, and motivate sales leaders and sales professionals on the frontline alike to move out of their comfort zones. At the end of training, managers should be able to empower employees in finding useful solutions independently.

Sales Training 98

Sales Training Management e-Learning Construction 98