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Learn from the best: The 2020 SAMA Excellence Awards winners

Strategic Account Management Association

Category 1: “Customer co-creation that creates mutual business value” Winners: Interview with Muriel Carroll, Managing Director, Strategic Accounts, Hilton Worldwide Sales, and John Morgan, Senior Strategic Account Manager, Johnson Controls. Click here for this year’s categories and for the submission form.

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How Royal Became a Trusted Advisor and Streamlined Solutions Saving $300,000 Per Patient

Strategic Account Management Association

Roshni Patel and Royal Ambulance won the 2021 SAMA Excellence Awards in the category for “SAM as the Leader.”. The post How Royal Became a Trusted Advisor and Streamlined Solutions Saving $300,000 Per Patient appeared first on Strategic Account Management Association blog. Identifying Customer Roadblocks.

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23 of the Best Learning and Development (L&D) Blogs

CMOE

Lean on these 23 best learning and development blogs to gain insights on elevating L&D at your organization. The Learning Guild Community’s TWIST As the official blog of The Learning Guild, TWIST provides bi-weekly blog posts that share a compilation of L&D content, trends, and insights.

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“LIQUIDITY,” ORGANIZATIONAL RESILIENCE AND YOU

Strategic Account Management Association

The first thing we did was to classify the organizations, at which point four distinct organizational categories emerged: Hierarchical. The post “LIQUIDITY,” ORGANIZATIONAL RESILIENCE AND YOU appeared first on Strategic Account Management Association blog. This is the classic, pyramid-shaped organizational hierarchy.

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Servitization 101 – How servitization can strengthen your relationship with your key accounts

Strategic Account Management Association

When thinking about your customers and their use of your product, there are three broad categories: Base services : the provision of the product itself and associated spare parts. We use the Servitization Staircase as a model to help business practitioners and executives understand and gauge the level and positioning of their services.

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10+ Lean Blogs That You Should Be Reading

Kainexus

For a topic with so many authors, students, practitioners, and leaders, it’s probably no surprise that there are a ton of blogs about Lean - Lean manufacturing, Lean enterprise, Lean thinking, etc. It’s hard to list just ten, but I have a longer “ blogroll ” list and a separate list of Lean healthcare blogs that I maintain on my site.

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18 Great FAQ Examples to Improve Your Self-Service Support

Help Scout

Broadcom’s FAQ makes it easy to search based on product category Broadcom is an IT/telecommunications company that sells both hardware and software necessary for networking businesses. . Broadcom also tops its FAQ landing page with a prominent search box in case the categories don’t make sense.