Planview

MARCH 3, 2017

Editor’s note: the following article is a guest post by Shay Namdarian, GM of Customer Strategy at Collective Campus. It is no coincidence that the most innovative brands in the world are also leading the way in customer experience. What can we learn from the experiences they provide their customers?

Customer Experience 40

Customer Experience Innovation Retail Publishing 40

Zendesk

FEBRUARY 12, 2024

Top 35 customer service and customer support podcasts Conversations with Zendesk The Modern Customer Podcast CX Pulse Podcast CXChronicles Podcast Customer Service Academy Customer Service Revolution Customer Experience Superheroes Amazing Business Radio Future of Customer Service Crack the Customer Code Experience This!

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Zendesk

FEBRUARY 29, 2024

Revenue churn rate is a metric that helps businesses identify the monthly revenue they lose with every lost customer. In this guide, we cover the basics of revenue churn, how you can calculate and reduce it, and how being attentive to your customer experience (CX) can make a significant impact.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

DemandFarm

AUGUST 11, 2023

In this context, Revenue Operations (RevOps) has emerged as a pivotal strategy that aims to align sales, marketing, and customer success throughout the customer journey. The goal is to break down traditional silos and establish a more consistent approach to enhancing the customer experience.

Key Account Management 52

Key Account Management Account Management Digitalization Digital Transformation 52

Planview

NOVEMBER 29, 2023

Visibility is not merely an operational insight; it’s the crucial factor in identifying the work that truly drives value and directly shapes customer experiences. A case in point is the journey of a global financial services company that recently adopted Planview’s Value Stream Management (VSM) solution.

Financial Services 59

Financial Services Customer Value Customer Experience Decision-making 59

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

Flevy

MARCH 21, 2024

Rather than making isolated cuts that could negatively impact Customer Experience , this framework advocates for a comprehensive redesign of the Target Operating Model. This approach focuses on continuous improvement, enhancing customer service, and reducing costs, all while increasing organizational capacity.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Upland

JANUARY 29, 2024

Account planning focuses on your customers first—and the sales numbers follow. By gaining a thorough understanding, sales professionals can tailor their offerings to align precisely with what the customer values most. In the end, account planning allows your whole team to impact every part of the customer experience.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Arpedio

JUNE 1, 2023

This recognition underscored the need for account managers to prioritize customer value and gain insights into individualized customer interactions, emphasizing the significance of maintaining strong relationships, linking transactions, and ensuring a superior customer experience. 30% of customers actually agree.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

Luminas Strategy

NOVEMBER 1, 2022

Launching or bolstering e-commerce, virtual trade shows and innovation center demonstrations, and digital configuration tools can be done in a matter of months. For example, calls to a contact center can be decreased through digital experiences that feature advanced search, access to the right content, and use of chatbots.

Supply Chain 52

Supply Chain B2B Marketing Digitalization 52

Planview

AUGUST 16, 2022

These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized resource management is critical for delivering customer success and protecting profit margins.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Apptivo

MAY 26, 2022

Today improving customer experience is one of the top priorities of many organizations. Few ways in which customer satisfaction can help a business succeed. Happy and loyal customers tend to become your brand spokespersons and recommend you more. Amazon has perfected the customer experience at every touchpoint.

Retail 52

Retail Customer Experience Media B2C 52

Planview

JUNE 23, 2022

If you can relate, you may be losing revenue, diminishing customer experiences, and putting more pressure on profits margins. These digital solutions enable inherently new types of innovation and creativity, rather than simply enhance and support traditional methods.” Create A Business Model That Aligns Services Experiences.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Farland Group

MARCH 6, 2023

At the same time, it is not always easy for executives to access peers in innovative, sales-free ways. Your clients will place a high value on the chance to participate in programs that allow them to share and that help advance their own business agendas. This is not a one-way street, but a mutual avenue for innovative engagement.

Innovation 40

Innovation Leadership Marketing Customer Value 40

Arpedio

MARCH 18, 2024

Recognizing and respecting local customs, values, and consumer behaviors isn’t merely a courtesy; it’s a crucial aspect of engaging with new audiences effectively. Let’s unpack how technological drivers are reshaping expansion dynamics.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Design customer communications and feedback processes.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

FEBRUARY 22, 2022

As a Sr Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Delivers tailored training programmes for priority accounts and doors.

Customer Success 19

Customer Success Retail Onboarding Customer Experience 19

SmartKarrot

APRIL 20, 2020

The key to being successful is the effective adoption of its products across a customer’s organization. Apply here: [link] Role: Customer Success Manager, EMEA Location: Amsterdam, Paris Organization: Okta The EMEA CSM role is all about building long term customer value.

Customer Success 10

Customer Success Customer Value Innovation Account Growth 10

SmartKarrot

DECEMBER 2, 2021

Role: Director, Customer Success Management Location: Remote, United States Organization: GRIN As a Director of Customer Success Management, you will develop and scale a world-class customer success management organization. Develop innovative programs to drive customer value and positive customer experiences.

Customer Success 19

Customer Success Onboarding Retail Facilitation 19

Planview

APRIL 6, 2023

This is an assignment where you get business credit for partial work, like tackling just one of your value streams end to end. When you transform one value stream, that value stream shows the improved benefits of speed to customer value, greater security, reduced errors, and risk mitigation of digital disruption.

Software 52

Software Software Decision-making Digitalization 52

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SBI

DECEMBER 4, 2019

The ClearSlide® unified sales enablement platform empowers organizations to strengthen customer relationships, engage prospects, and deliver value through meaningful conversations and effective content. It’s impressive how they continue to innovate and evolve the platform to empower sellers. © 2019 Corel Corporation.

Artificial Intelligence 26

Artificial Intelligence Account Planning Innovation Acquisition 26

SmartKarrot

FEBRUARY 6, 2024

Introduction Customer success evolves every day, and it is advantageous to stay ahead of the curve. As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. Artificial Intelligence (AI) is reshaping the way businesses approach customer success.

Customer Success 10

Customer Success Artificial Intelligence Onboarding Decision-making 10

SmartKarrot

JUNE 11, 2021

Gain the skills, tools, and knowledge required to keep and manage customers. Drive customer value and thereby increase company value with top class approaches in customer success strategy and accelerate your career in customer success management. The course is open for all and anybody who wants to be a CSM.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

JUNE 15, 2020

Apply here: [link] Role: Customer Success Manager Location: Remote, US Organization: Narvar As a Customer Success Manager, you will have to understand the customer’s goals and use cases.

Customer Success 10

Customer Success Retail Account Management Stakeholders 10

SmartKarrot

JUNE 1, 2020

3 Customer Experience. As a CSM, it is your prime responsibility to ensure that customers are having a great experience with your service. Make sure that customers are able to reach the help desk without any frustration. 5 Value Realization of Product. 4 Relationship Management.

Customer Success 11

Customer Success Onboarding Government Decision-making 11

Account Manager Tips

JULY 6, 2022

Challenge traditional supplier-customer relationships - build partnerships and contribute resources through relationships. Constructive customer participation. Create a seamless, frictionless customer experience. It comes loaded with 300+ templates to kickstart innovation. Clarify roles and tasks.

Co-Creation 130

Co-Creation Value Proposition Account Planning Suppliers 130

SmartKarrot

NOVEMBER 2, 2020

According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience. Andrei Vasilescu, CEO, DontPayFull.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

OnStrategyHQ

JULY 8, 2022

Competitive advantages help us understand what we’re best at in the market, what unique strengths we possess, and what our customers value. Experience and industry leadership. ?We Our passion is to serve, innovate, and grow. Customers choose to use our insurance because: Trusted brand and excellent reputation. ?

Insurance 52

Insurance Logistics Construction Manufacturing 52

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The CCO keeps the customer at the centre of all actions and strategies.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The CCO keeps the customer at the centre of all actions and strategies.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 15, 2022

The book takes on a managerial perspective to discuss the role of CRM software in customer journeys. It helps CRM professionals broaden their knowledge of digital marketing, customer experience management , relationship marketing, and technologies to improve CRM practices. What makes it a must-read.

e-Learning 19

e-Learning CRM Acquisition Internet 19

SmartKarrot

MAY 19, 2022

A customer-centric company is essential for customer success. A customer-centric company focuses on creating a stellar customer experience as core to its belief system. Customers expect companies to offer them rounded solutions keeping technology, innovation, and needs in mind. Bottom Line.

Customer Success 10

Customer Success Onboarding B2B Customer Experience 10

Nutshell

OCTOBER 8, 2018

REBEKKA KUHN, MARKETING DESIGNER “I designed all the price increase and upgrade emails, and scheduled them so that they weren’t overlapping any other customer communications that were happening at the same time.”. Classic customers with health scores of 50 and above would get a 20% price increase, and everyone else would get a 10% increase.

Communication 124

Communication Decision-making Software Software 124

SBI

NOVEMBER 7, 2019

The world’s largest enterprises — including Mazda, IWG, Robert Bosch, and Rockwell Automation — use Percolate to create a coordinated customer experience, reduce production costs, and understand marketing impact. Nancy – Click ‘custom content sections’ tab below. Customer References. Media Contact.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20