Flevy

APRIL 14, 2024

In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding organizations to optimize their interactions. This article is centered around one of the most impactful Customer Experience metrics. the Customer Effort Score. Purchase Decision Support.

Digital Transformation 52

Digital Transformation Decision-making Customer Experience Facilitation 52

Flevy

APRIL 30, 2024

Customer Journey Mapping is an essential tool for organizations aiming to enhance customer experience and deepen engagement across all points of interaction. Improved Customer Experience : Helps in pinpointing and addressing pain points.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

Flevy

FEBRUARY 17, 2024

We will explore how leveraging the Key Performance Indicators (KPIs) associated with this functional group can empower executives and senior managers to make informed decisions, refine their marketing strategies, and achieve operational excellence. Anatomy of a Strong KPI. 10 Common Pitfalls in KPI Implementation.

Management 52

Management Digital Transformation e-Learning Acquisition 52

Flevy

APRIL 16, 2024

In the past, the same phenomenon was at play that used to make people glued to their TV sets for hours, and today, this is what triggers us to check on our phones compulsively numerous times a day. It offers a strategic edge to pierce through the chaos, capture customer interest, and maintain it.

Advertising 52

Advertising Decision-making Digital Transformation Digitalization 52

Zendesk

OCTOBER 2, 2023

While digital transformation and systems integration are a constant, customer and employee experience, AI and data security top of mind for IT leaders. According to a global survey of 1,200 IT leaders, high competition, mounting customer expectations, and new AI tools are all contributing to changing priorities.

Cybersecurity 76

Cybersecurity Digital Transformation Investors Prioritization 76

Planview

JUNE 23, 2022

Customers were able to learn more about it means to be a connected services organization, why it’s important, and what steps were necessary to make confident connections by attending this on-demand presentation session by Planview’s Director of Product Management Dave Blumhorst. Digital Transformation is Key.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Flevy

MARCH 26, 2024

Customer Journey Mapping offers a strategic solution by presenting a detailed visualization of the entire customer journey, from initial awareness through to post-purchase interactions. Supporting Content and Features : Identifying the content and features that support the customer’s journey and meet their needs at each stage.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Flevy

FEBRUARY 20, 2024

This article will delve into the vital role of Competitive Benchmarking KPIs in empowering organizations to make data-driven decisions. Relevance : ROI benchmarking helps in determining if an organization is generating competitive returns on its investments, guiding capital allocation decisions. KPIs and Digital Transformation.

Management 52

Management Digital Transformation Profitability Decision-making 52

Flevy

FEBRUARY 19, 2024

We aim to shed light on how these KPIs can enhance decision-making processes , inform strategy formulation , and drive operational improvements. Net Promoter Score (NPS) Definition : A metric that measures customer experience and predicts business growth by gauging the likelihood of customers to recommend an organization to others.

Business Growth 52

Business Growth Management Digital Transformation Profitability 52

Planview

AUGUST 22, 2022

Many companies have responded to this era of intense uncertainty with massive changes of their own, from enacting new operating models to architecting new customer experiences, and more. Direct digital transformation investment is expected to grow at a compound annual growth rate (CAGR) of 18% from 2020 to 2023.

Organization 52

Organization Digital Transformation Digitalization Communication 52

Planview

SEPTEMBER 18, 2023

This will include: Dramatically enhancing the customer experience through AI-powered assistants that align users, using a natural language interface, to provide direct answers to queries. AI will deepen operational intelligence and drive strategic decision making. This will make it easier for teams to collaborate.

Management 52

Management Digital Transformation Decision-making Facilitation 52

Flevy

APRIL 24, 2024

To make sense of this phenomenon, Jay Barney introduced the VRIO framework. A valuable resource must make a significant impact on an organization’s effectiveness or efficiency. This phase is crucial as it sets the stage for all strategic actions that follow, grounding decisions in solid, evaluative research.

Digital Transformation 52

Digital Transformation Organization Decision-making Leadership 52

DemandFarm

MAY 25, 2023

He knows immediately who can best influence the decision he will need when he presents them with a great growth opportunity. For those of you who haven’t guessed, the right answer is digital transformation. It has created a fundamental shift in how businesses operate and deliver value to their customers.

Account Management 52

Account Management Digitalization Key Account Management Digital Transformation 52

Freshworks

JUNE 21, 2021

The accelerated digital transformation we saw in 2020 has forced businesses to embrace and invest in omnichannel capabilities more than ever before. Technology has, and will continue to create, more channels for customers to engage, most recently – video, instant messaging (IM), and voice messaging (VM) platforms.

Digital Transformation 70

Digital Transformation Customer Experience Retail Decision-making 70

Flevy

APRIL 25, 2024

This comprehensive approach provides a nuanced understanding of consumer behaviors and motivations, tapping into subconscious drivers of decision-making and preference formation. This method has been adopted across various industries, revolutionizing the way organizations understand consumer attitudes.

Construction 52

Construction Digital Transformation Communication Decision-making 52

Strategic Account Management Association

SEPTEMBER 11, 2020

I’m talking about customer experience management (CXM), which I would argue may be the single most important investment a company can make in today’s cut-throat business climate. Value Selling A sales approach that focuses on benefiting the customer throughout the life cycle of your relationship. In a word: No!

CXM 520

CXM Account Management Customer Experience Management 520

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

Hubspot Sales

MARCH 31, 2020

And there's a good chance that your sales team might have to adjust the way it approaches prospects and customers. Pivoting your sales strategy is a significant, difficult decision, but if your business needs new life, it might be the way to go. The company took a holistic approach to improve its customer experience with the platform.

Retail 72

Retail Digital Transformation eCommerce Manufacturing 72

OnStrategyHQ

JANUARY 31, 2024

By systemically adopting and leveraging AI technologies within their teams, organizations can achieve digital transformation and uncover new insights and opportunities for growth. Organizations can drive innovation, automation, and better decision-making by aligning agile and strategic AI adoption initiatives with business goals.

Artificial Intelligence 52

Artificial Intelligence Brainstorming Supply Chain Government 52

ACT

JANUARY 13, 2023

Learning about the newest small and mid-sized business ( SMB ) technology trends in the coming year can help you make superior data-driven decisions on which tech to buy and implement in your business. The very definition of SMBs separates them from larger businesses, making their SMB solutions and technology requirements will differ.

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52

Arpedio

MARCH 18, 2024

Maximizing customer lifetime value becomes an intuitive byproduct of an orchestrated customer success system. Enterprises that excel in making this a reality leverage their stellar customer satisfaction to secure organic growth. Personal touches and appreciation gestures go a long way in solidifying these relationships.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Planview

JULY 22, 2022

As the world grows more and more digital, customers across every industry are expecting digital-first, timely assistance and support. As shown in this digital transformation in banking case study roundup, all businesses — including banks — have been forced to change and evolve with the times.

Digital Transformation 52

Digital Transformation Banking Digitalization Construction 52

Zendesk

JUNE 2, 2021

This not only results in helping strengthen the user’s purchase decision but also combats negative user experiences that could snowball into bad customer reviews and ratings. Consumers are more likely to purchase from a brand that provides personalized experiences. Customer experience is the ultimate differentiator.

Digital Transformation 52

Digital Transformation Acquisition Customer Experience Communication 52

Planview

MAY 23, 2022

Professional services , unlike managed services, are typically offered on-demand or project based, offering a wide range of services including digital transformation, business strategy, management consulting, data architecture & visualization, UX/UI design and more.

Management 52

Management Cybersecurity Profitability Digital Transformation 52

Zendesk

NOVEMBER 4, 2021

I think we were one of the very first organizations to make the decision that all of our sales were going to be one hundred percent remote indefinitely,” says Monica Telles, Vice President of Zendesk Sell. When most people talk about digital transformation, they mean moving to a fully or partially remote workspace.

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

Showpad

JUNE 22, 2020

It might come across as a bold statement — sales enablement is your engine to drive digital transformation. . In this blog post, I will show you why sales enablement should be set up in a way that it becomes the engine and the driving force for your digital transformation efforts in sales. .

Digital Transformation 96

Digital Transformation Digitalization Sales Artificial Intelligence 96

Zendesk

JANUARY 19, 2022

While there’s no magic formula to guarantee customer happiness, new research shows how important of a role support agents play. According to our 2022 Zendesk Customer Experience Trends Report, only one bad experience will send over 60 percent of customers flocking elsewhere. &nbsp. &nbsp. &nbsp.

Customer Experience 52

Customer Experience Prioritization Digital Transformation Digitalization 52

DemandFarm

MAY 22, 2023

Aligning goals and strategies Aligning the goals and strategies of Sales Managers and Key Account Managers can create a unified approach to managing the company’s customer base. Improved collaboration Sales Managers: Streamlining coordination with digital platforms.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

Flevy

MARCH 21, 2024

Prepare and Launch the Transformation : During the first 100 days, detailed planning and preparation take place, followed by the official launch of the transformation initiatives. This approach focuses on continuous improvement, enhancing customer service, and reducing costs, all while increasing organizational capacity.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Zendesk

FEBRUARY 14, 2022

In a business world where customer expectations are perpetually evolving, the customer experience plays an outsize role in whether a company succeeds or fails. This goes far beyond customer service, though that certainly plays a part in the customer experience. What is a customer experience transformation?

Customer Experience 52

Customer Experience Digitalization Digital Transformation Advertising 52

Arpedio

MARCH 7, 2022

So even though the operationalization is of course critical, as well as targeted marketing, it’s important to remember that marketing is not targeted until it’s integrated with the customer focal points and the customer decision-making and buying journey.

Co-Creation 52

Co-Creation Account Management Account Planning Key Account Management 52

Zendesk

FEBRUARY 3, 2023

Banks that consistently optimize the customer experience grow 3.2x And with over 50 percent of consumers reporting that they will switch to a competitor after a single unsatisfactory interaction, customer experience has never been more important for any industry. What is customer experience in banking?

Banking 52

Banking Customer Experience Digitalization Financial Services 52

Showpad

OCTOBER 21, 2019

That’s what makes Sales automation so important: its bottom-line impact. With the right tools, Sales professionals will: Never forget to follow up with a potential customer and subsequently lose a deal. Never make a mistake by contacting the wrong stakeholder or having inaccurate lead information.

Artificial Intelligence 53

Artificial Intelligence Logistics Sales Software 53

Tidio

FEBRUARY 26, 2021

For one, it has significantly accelerated the process of digital transformation. This has forced lots of businesses to channel their resources towards delivering better online experiences. This leads us to several burning questions, though: What is it specifically that makes an online shopping experience positive?

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

SmartKarrot

MAY 5, 2022

It is more important than ever to retrospectively handle new distractions, adapt to modern technologies, or make a mark in the business space. C-suite leaders have shown a disconnect with the digital transformation and pace of growth in business spaces. The pandemic has increased the rate and pace of digital transformation.

Digital Transformation 10

Digital Transformation Artificial Intelligence Cybersecurity Shareholders 10

SBI

JANUARY 31, 2020

New alerts now make it even easier for reps to access TechTarget’s purchase intent insight to close more deals faster. Delivered weekly, Priority Engine Email Alerts are customized by recipient and can dynamically be aligned by sales rep territory or a defined list of ABM accounts. ndrew Gilman, Head of Marketing, NWN Corporation.

Account Planning 29

Account Planning Digital Transformation B2B Sales 29

Planview

JANUARY 22, 2024

The trends outlined in this blog offer a glimpse into the future of product development and some exciting opportunities for product-driven companies to achieve real ROI regarding cost savings, efficiency, productivity, digital transformation benefits, and employee satisfaction.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69