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What is digital transformation? Definition, examples & importance

Zendesk

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples. That’s table stakes.

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How to lead a digital transformation

Zendesk

“I think we were one of the very first organizations to make the decision that all of our sales were going to be one hundred percent remote indefinitely,” says Monica Telles, Vice President of Zendesk Sell. What is digital business transformation? Why is digital transformation still essential?

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Hooks, Headlines and Hard-Wired Words: 11 ideas for better writing

Red Star Kim

Digital marketers will tell you that the first two words are the most important. Other cognitive biases were considered Book review: Nudge: Improving decisions about health, wealth (kimtasso.com). Consider the work of one of the leaders in tone of voice at Innocent Drinks: Dan Germain. Make the reader feel smart.

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Digital-first customer service — it’s good for customers and the bottom line

Zendesk

Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. How to build a successful digital-first service strategy.

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The future of work for IT teams is supporting hybrid workforces

Zendesk

Five or 10 years ago, only the most progressive companies had remote workforces, staffed by digital nomads who could work from sunlit balconies in exotic places. IT makes remote work possible, but hybrid workforces raise new challenges for IT leaders. Top IT priorities for the road ahead.

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How to Leverage Tools for Seamless Strategy Execution

AchieveIt

In this digital era, successful strategy execution relies on leveraging technology and tools to drive companies towards their strategic objectives. These tools play a crucial role in achieving adaptive planning, effective decision-making, and transparent communication. However, simply having these tools isn’t enough.

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12 Video Conferencing Tools You Can Use in Your Sales Process

Hubspot Sales

Video conferencing tools are a worthwhile investment for organizations of all sizes, especially with remote work becoming the norm. In fact, since the COVID-19 outbreak began, the video conferencing software has seen a 500% increase in demand , and 67% of companies have increased their spending on video conferencing tools.

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