Remove eCommerce Remove Management Remove Supply Chain
article thumbnail

16 Technology Trends Shaping eCommerce in 2020

Hubspot Sales

But even as we are navigating our new normal, there is one place that is experiencing an incredible boom in traffic: eCommerce websites. In other words, if you don’t have an eCommerce store, now is probably the perfect time to make the investment. Let's review the latest eCommerce technology trends to focus on as we move through 2020.

eCommerce 145
article thumbnail

The Future of Wholesale Distribution

SBI Growth

Consumer behaviors have changed drastically over the past year, with a significant rise in ecommerce. As the supply chain is being disrupted across industries, businesses are reimagining how to go to market, generate demand, and serve customers. On today’s show, Grant.

article thumbnail

Make the holiday shopping season merry with great retail CX

Zendesk

After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. What’s more, many of those sales will come from ecommerce. NRF expects that ecommerce will boom. Manage ticket volume spikes with the power of AI.

Retail 98
article thumbnail

Ignite Spotlight: An Interview with Johnson & Johnson’s Linda Lavelle

Planview

Especially in an industry that’s seeing new ecommerce startups popup that challenge traditional business models, and Amazon leveraging its distribution prowess for private label brands. In addition, we want to have innovation and the creation of ideas be owned by everyone in Supply Chain, not be seen as belonging to the “Innovation Group”.

article thumbnail

How AI can make an immediate impact for retailers this holiday season

Zendesk

For shoppers, the holidays are a time to be merry—with cash registers jingling and ecommerce booming. Supply chain woes, understaffed teams, and changing customer behaviors are combining to create the storm of the century. 5 ways for retailers to manage holiday ticket volume spikes with AI. Read on for our top tips.

Retail 52
article thumbnail

ERP vs. CRM: To Integrate or Not to Integrate

Hubspot Sales

And ERP and Customer Relationship Management (CRM) are still important levers for businesses, with 53% naming the two as priority investments in 2018. An ERP system is used to organize and manage all aspects of a business, from supply chain management to financial data and even payroll. ERP and CRM Systems.

CRM 94
article thumbnail

Making spirits bright: 5 ways to support your CX team during the holidays

Zendesk

Thanks to supply-chain issues, popular items were out of stock or delayed before the shopping season even began. For example, if items are out of stock or delayed, let your ecommerce team know to update your website as soon as possible. Managers need to stand up for their teams when things really get out of line.