Revenue Storm

AUGUST 10, 2021

Almost every technology company and salesperson on the planet is selling some form of Digital Transformation today. The sad truth is everybody selling Digital Transformation sounds the same. Evil in the Austin Powers’ films, “Want to buy some —- wait for it… Digital Transformation!?”. To grow your client’s revenue?

Digital Transformation 78

Digital Transformation Digitalization Procurement Construction 78

Flevy

MARCH 20, 2024

Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Digital Transformation frameworks used by management consultants. They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Government 52

Mike Kunkle

APRIL 8, 2023

And by “radically,” I mean improve opportunity management effectiveness and skyrocket win rates by 25-40%. I’ve been part of delivering these results, multiple times in my career, for both employers and clients. It’s entirely possible. That’s obviously important, but it’s a separate topic for a different day.

B2B 211

B2B Decision-making Sales Stakeholders 211

Zendesk

DECEMBER 8, 2023

Few can deny the transformative power of AI, with customer experience (CX) set to see some of its biggest and most immediate impacts. Yet what that future actually looks like—and how soon we can expect it—is less certain. There’s always a gap between the development and adoption of new technologies, and AI is no different.

Customer Experience 52

Customer Experience Prioritization Innovation Digitalization 52

Planview

SEPTEMBER 20, 2023

We also use this opportunity to recognize customers who challenge Planview to build better products and provide better service, leading to improved collaboration while helping us define what success means to our customers. CHOC has been a visionary Planview customer since they first started using the AdaptiveWork solution in March 2018.

Energy and Utilities 59

Energy and Utilities Banking Supply Chain Government 59

Red Star Kim

SEPTEMBER 26, 2023

The session looked at how to ease personal transitions (individual change) whilst driving organisational change (primarily through cultural transformation). Dealing with resistance to change (kimtasso.com) Supporting individual change – “Let it go” Change involves heads, hearts and hands.

Management 113

Management Co-Creation Communication Leadership 113

Strategic Communications

APRIL 17, 2024

On the other hand, we’ve seen the meteoric rise of new players that quickly captured the hearts, minds—and wallets—of consumers. For example, Fotomat’s drive-through film development services became obsolete as one-hour photo labs and digital photography gained popularity. But will they be able to sustain their gains?

Innovation 52

Innovation Retail Value Proposition Logistics 52

Flevy

MARCH 26, 2024

They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations. The importance and usefulness of business frameworks in the consulting world—especially among the global strategy firms—cannot be overstated. FlevyPro is currently used by 100s of consultants and business executives.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Insightly

FEBRUARY 22, 2024

This article was originally published on Fast Company Executive Board. Check out nearly any review platform for SaaS companies and a phrase you’ll run into often is “ease of use.” It is important because nearly all users and SaaS buyers cite “ease of use” as one of the top requirements for software they purchase. billion people use Gmail and 1.2

CRM 52

CRM Decision-making Onboarding Manufacturing 52

Red Star Kim

FEBRUARY 15, 2024

MBD executives, advisors, managers, client services executives and BDMs from law firms, economics and management consultancies joined a PM Forum workshop on “Coaching and Consulting Skills for Marketing and Business Development”. We tackled delegate questions as well as coaching and consulting scenarios along the way. The terms (e.g.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Zendesk

DECEMBER 17, 2021

Employees are the heart of any business. How AI and hyperautomation are transforming the employee experience. GARTNER is a registered trademark and service mark of Gartner, Inc. Their well-being and engagement with their workplace determine how successful an organization will be at achieving its goals. All rights reserved.

Digitalization 52

Digitalization Cybersecurity Future of Work Publishing 52

Zendesk

AUGUST 20, 2021

Read on to see how health tech startups are transforming the patient experience. This type of service–where customers can easily switch between channels and retain important context–is called omnichannel customer service. Improving access to mental health tools and services. Image courtesy of Collective Health.

Healthcare 80

Healthcare Investors Digitalization Government 80

KAM With Passion

FEBRUARY 22, 2021

A variety of large companies as diverse as Schneider Electric, Siemens, SKF, DHL, Marriot Hotels, Gallup, and Roche put Key Account Management at the very heart of their strategy and even of their culture. At the opposite end of the spectrum, many business leaders remain cautious, if not suspicious, about KAM/SAM.

Key Account Management 130

Key Account Management Account Management Management Co-Creation 130

ClearPoint Strategy

MAY 24, 2021

To recap further: Mission statements define why your business exists and why it’s important , including the problems you aim to solve with your product or service. Organizations with clear mission and vision statements as part of a defined strategy are more successful. Click To Tweet. Vision Vs. Mission Statement: Definitions.

Government 98

Government Healthcare Banking Decision-making 98

Arpedio

MARCH 18, 2024

The concept of a ‘business expansion strategy’ often conjures images of bold moves and sweeping changes. Yet, a more measured approach, known as ‘land and expand’, is proving to be a game-changer for businesses intent on scale.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Zendesk

MARCH 18, 2024

Without employees to build the products, sell the products, service the products, or deliver the services, you have no customer experience. They are critical to building that experience – and to delivering it. Doing this allows me to get an unadulterated baseline of the current situation. Seriously, their words. Seriously, their words.

Customer Experience 52

Customer Experience Communication Decision-making Organization 52

Planview

JANUARY 30, 2024

What’s old is new again. As organizations rush to capitalize on AI strategies, many of them meet the same challenge they’ve met before – strategic drift. Wayfaring strategies aren’t uncommon. In fact, studies show that strategy implementation failure rates can reach as high as 60% to 90%. Strategic drift could cost organizations up to $1.4

Stakeholders 52

Stakeholders Prioritization Government Leadership 52

Planview

AUGUST 16, 2022

A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value. Optimized Resource Management. Enhanced Customer Experiences. Improved Revenue.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Deep Insight

NOVEMBER 14, 2019

His topic was ‘Customer at the Heart’ and Shay told the story of how BT transformed itself into one of Ireland’s leading customer-centric companies. It wasn’t an overnight transformation but BT was lucky enough to have a series of MDs, all of whom shared the passion for putting the customer at the heart.

Telecommunications 52

Telecommunications Leadership Government B2B 52

CoSell

FEBRUARY 4, 2021

Transform Internal Collaboration Co-selling makes it possible to exchange warm introductions, connecting you with people who are searching for your solutions. Yet, it is completely transformative. You can adapt your product and services to meet specific, personalized needs. Will co-selling ever rule the world?" You bet ya!"

Decision-making 98

Decision-making Profitability Communication Innovation 98

Arpedio

OCTOBER 17, 2023

Account management software tools Account Management Software ← Back to blog Account management software solutions have transformed the way businesses handle their account planning and client interactions. This is where account management software solutions come into play as a transformative tool.

Account Management 52

Account Management Software Software Management 52

Arpedio

DECEMBER 20, 2023

This process involves a series of steps that transform the interest of a potential customer into an actual sale. At the heart of the matter, sales conversion is an essential component of driving business growth. Every business aims to turn prospects into paying customers.

Sales 52

Sales Advertising Business Growth Decision-making 52

Mike Kunkle

JUNE 12, 2022

This post on The Sliding Scale of Sales Transformation may also be helpful at this time. This is a post I never wanted to write. I originally posted it as a LinkedIn Article in August of 2020 and unfortunately, find it relevant again already in mid-2022. In some cases, it wasn’t the first time that they had to act.

Sales 130

Sales Decision-making Virtual Selling Remote Working 130

Flevy

MARCH 25, 2024

When adeptly executed, Business Model Transformation equips organizations with the resilience needed to thrive amidst disruption, unlocking opportunities for growth that transcend traditional business constraints. They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations.

Innovation 52

Innovation Value Proposition Stakeholders Organization 52

Arpedio

JANUARY 9, 2024

Whether it’s refining communication methods, optimizing service delivery, or enhancing product features, a commitment to improvement is facilitated by a keen understanding of key metrics. Sharing these insights with clients not only builds trust but also reinforces the value proposition of your services.

Account Management 52

Account Management Management Client Relationships Account Planning 52

Arpedio

JANUARY 5, 2024

At the heart of every thriving enterprise lies a keen focus on business relationship optimization , a task achieved through strategic roles that many might find overlapping—Account Management and Customer Success. While both functions are instrumental in driving organizational growth, distinguishing their unique contributions is fundamental.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Luminas Strategy

NOVEMBER 6, 2022

Creating a living, breathing customer strategy means far more than the typical lip service so often paid to customer success or customer experience. Companies have to fully commit to the client and center the entire culture around their experience—hearts and minds, not just technology.

Supply Chain 52

Supply Chain Insurance Construction Finance 52

Arpedio

DECEMBER 19, 2023

At its core, ABS is not just a strategy but a philosophy that aligns sales and marketing efforts towards the most lucrative opportunities , transforming the way companies engage with their top-tier accounts. In the following, we’ll explore the core concepts of ABS , unraveling its principles and methodologies.

Decision-making 52

Decision-making Account Planning CRM Marketing 52

Jermaine Edwards

DECEMBER 6, 2023

Despite this we can’t ignore that today more than any time in history our products and services are exposed to scrutiny, comparison, commodity and competition. Despite this we can’t ignore that today more than any time in history our products and services are exposed to scrutiny, comparison, commodity and competition. What is trust?

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

Envisio

JANUARY 26, 2024

To put it simply, community-building with a place-based justice lens puts context, history, and most importantly, the land and the people who do (or do not) have access to it, at the heart of those approaches and conversations. Welcome back to our Public Sector Performance Outcomes series! This is an exciting achievement.

Prioritization 52

Prioritization Digitalization Decision-making Meetings 52

Arpedio

FEBRUARY 22, 2024

Enter value selling – a strategic mindset and approach that focuses on articulating and delivering the unique value proposition of a product or service to potential customers. By aligning your offerings with what matters most to your target audience, you can effectively communicate the value your product or service provides.

Value Selling 52

Value Selling Value Proposition Negotiation Prioritization 52

Showpad

MAY 7, 2020

If that’s not the case – if you’re not engaged in sales enablement or your current approach doesn’t meet your expectations and deliver desired results, I encourage you to read this blog post with an open mind and heart to establish a thorough understanding of sales enablement. . Probably not.

Sales 134

Sales CRM Sales Management Digitalization 134

Freshworks

APRIL 2, 2021

It’s expected that customer experience will be pivotal to transforming B2C growth moving forward. We recently interviewed Emma DeSena, Head of CX at BrewDog, for an inside look at how her team has continued to provide top-level customer service through this period of uncertainty. Why Great CX Is So Important for BrewDog.

Shareholders 52

Shareholders B2C Remote Working Customer Experience 52

Hubspot Sales

MARCH 31, 2020

It pivoted its sales efforts to keep pace with digital transformation and saw the results it needed. Power Studies in the same year: the 2019 Customer Service Index and 2019 Sales Satisfaction Index. Porsche pivoted when it noticed the shifting preferences of the modern luxury car buyer and the rising tide of digital transformation.

Retail 69

Retail Digital Transformation eCommerce Manufacturing 69

Arpedio

MARCH 5, 2024

In today’s digital age, the landscape of account management is undergoing a profound transformation. In the intricate dance of business success, one partner often overlooked is account management. It’s the backbone that sustains client relationships, fosters loyalty, and ultimately drives growth.

Account Management 52

Account Management Management Client Relationships Prioritization 52

KAMCast

SEPTEMBER 15, 2021

Is it a destination where happy customers, who love what you do, gather to bathe in the success that your product or service has brought them? And, when you are comparing your business to your competition, could you - hand on heart - say that you truly offer something that no one else does? What does loyalty mean to you?

Key Account Management 40

Key Account Management Account Management Account Growth Digitalization 40

ClearPoint Strategy

MAY 24, 2021

To recap further: Mission statements define why your business exists and why it’s important , including the problems you aim to solve with your product or service. Organizations with clear mission and vision statements as part of a defined strategy are more successful. Click To Tweet. Vision Vs. Mission Statement: Definitions.

Government 40

Government Healthcare Banking Decision-making 40