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Beyond Basic: Meet Customer Needs with Hyper-Personalization

Customer Think

In the 2010 article, The Pants that Stalked Me On The Web, Michael Learmonth asked us to imagine, “persistent, pestering ads that just won’t quit.” […]

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What is Socratic questioning? (Questioning skills)

Red Star Kim

It is defined as using questions to “clarify meaning, elicit emotion and consequences, as well as to gradually create insight or explore alternative action” (James, Morse, & Howarth, 2010). – Kim Tasso March 2010 How do you close a sale? It is helpful to surface knowledge that was previously outside of our awareness.

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Selling challenges in professional services: Sales processes and skills

Red Star Kim

Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. A challenging role requiring deep insight into potential clients and value propositions as well as a great deal of confidence.

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Measure and Evaluate Alliance Performance

Peter Simoons

An article on the January-February 2010 issue of Harvard Business Review entitled “Managing Alliances with the Balanced Scorecard,” written by Robert S. The third way to measure alliance progress is by conducting alliance review meetings. Relationship – measuring partner health, loyalty and satisfaction. . Kaplan, David P.

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Why are questions so important? (Questioning skills)

Red Star Kim

When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new. For example, when we first meet at a networking event.

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How bootstrapping paved the way for a $125M growth investment in Slice

Zendesk

Tune into this episode of Sit Down Startup and learn why Sela bootstrapped to $40M GMV instead of raising money sooner, what he looked for in a VC partner, and why he believes it’s critical to meet customers where they are. The benefits of bootstrapping The first incarnation of Slice was founded in 2010 and was called MyPizza.

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Should I Stay or Should I Go?

Service Excellence Partners

Midbrain dopamine neurons encode an exploration/exploitation trade-off, in 2010 Neuroscience Meeting Planner , Program No. 2010) Tonic dopamine modulates exploitation of reward learning. Behavioral Neuroscience , 04 November 2010 The post Should I Stay or Should I Go? and Redgrave, P. 3] Beeler, J., Frazier, C.