Insightly

SEPTEMBER 24, 2021

This is part 1 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Successfully guiding customers through stressful circumstances is the mark of a talented customer service representative. According to Zeke Silva, Sr.

Customer Success 98

Customer Success Communication Meetings Customer Experience 98

Nutshell

APRIL 3, 2024

The B2B Marketer’s Toolkit collects 120+ of the best lead generation tips ever published on the Nutshell blog. It’s similar to the phrase “jack of all trades, but a master of none:” If your audit tries to capture everything, you’ll capture nothing. Download it today!

Stakeholders 71

Stakeholders Digitalization Marketing Internet 71

Brooks Group

MARCH 7, 2024

Each type of buyer may have very different reasons for purchasing the same product or service. They make buying decisions about products and services they don’t personally use. This may derive from a lack of specific expertise with your product or service. What Is a Consultative Selling Approach?

Procurement 68

Procurement Management Decision-making Sales Training 68

Nutshell

NOVEMBER 4, 2020

For example, a chiropractor located in Nashville, TN can use a local SEO strategy to appear in search engine results relating to phrases like “best chiropractor in Nashville.” Here are three reasons why: Customer habits. In other words, customer habits have changed. ” And it works, too. Remember those?

Internet 77

Internet Brainstorming Suppliers Media 77

Hubspot Sales

SEPTEMBER 10, 2018

Seemingly innocuous phrases like, " Sorry to bother you, " sneak into our regular sales emails and phone calls and poison our relationships without us even realizing it. All it takes is one cringeworthy phrase to kill a sales follow-up email. Even if the sales rep hasn’t annoyed the prospect yet, this is the phrase that might do it.

Decision-making 109

Decision-making CRM Sales Communication 109

Nutshell

DECEMBER 7, 2023

From customer service and data analysis to research and writing, there are plenty of tools to help streamline the process. For example, a customer service AI chatbot can assist your team — and your customers. Jasper AI also offers an API for you to add their AI services to your platform.

Artificial Intelligence 54

Artificial Intelligence Marketing CRM Banking 54

Hubspot Sales

DECEMBER 4, 2018

Think about Nike’s catch phrase, “Just do it,” or Burger King’s “Have it your way.” These phrases don’t tell you what they sell. When I call on a VP of Sales at a Fortune 500 company to sell her my firm’s services, I certainly don’t lead with, “Hi! I’d like to introduce my services. Check out Jeff's blog.

Leadership 142

Leadership Sales Training Meetings Management 142

Upland

OCTOBER 17, 2023

Customer success leaders leverage chatbots to lighten workloads. Sales teams can use chatbots to talk with prospects using context-relevant phrases. Educate your leads using AI-generated content for product descriptions, blogs, and sales decks. Many writers use AI to spark ideas. Even musicians use AI to create catchy tunes.

Artificial Intelligence 195

Artificial Intelligence Sales Decision-making CRM 195

Brooks Group

JUNE 22, 2022

Most salespeople would agree; the types of customer conversations many are having right now are difficult for a variety of reasons. Marketers spend their time researching target demographics, creating content, and analyzing data to understand customer behaviors. What are customers talking about? How Marketing can support Sales.

Marketing 76

Marketing Value Proposition Sales Sales Training 76

Nutshell

JANUARY 18, 2024

eSignatures vs. digital signatures You may have heard the phrases “electronic signature” and “digital signature” used interchangeably before. Of course, this tool also integrates well with other cloud services like Google Drive and Microsoft OneDrive. You can check out plenty of other helpful lists of tools here on the Nutshell blog!

Digitalization 71

Digitalization CRM Organization Management 71

Nutshell

JULY 22, 2020

No blog, video, or sales pitch is complete until the phrase “boost ROI” or “improve your net promoter score” is used. Conversion: The prospect makes a purchase and becomes a customer. Customers start at the top of the funnel and (hopefully!) It’s what we do. How to Take a Flywheel Approach.

Marketing 119

Marketing Co-Creation Customer Experience Advertising 119

Nutshell

SEPTEMBER 30, 2020

An article in a publication that is designed to promote a product or service, but is presented in the style of original editorial content. Content creation (including blog posts, podcasts, and YouTube videos) is one of the most expensive and time-consuming goodwill moves a brand can make. Advertorial. Content Marketing. Evangelist.

Marketing 98

Marketing Advertising Media Digitalization 98

Nutshell

DECEMBER 7, 2023

Whether you’re making videos for YouTube or creating a new company blog, you need to target the right keywords to help your pages rank. The B2B Marketer’s Toolkit collects 120+ of the best lead generation tips ever published on the Nutshell blog. Keyword research is a routine part of online content creation. Of course you do.)

Artificial Intelligence 62

Artificial Intelligence CRM Internet Marketing 62

Insightly

SEPTEMBER 24, 2021

This is part 1 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Successfully guiding customers through stressful circumstances is the mark of a talented customer service representative. According to Zeke Silva, Sr.

Customer Success 52

Customer Success Communication Meetings Customer Experience 52

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. It’s also the processes that support the teams making good customer service happen. How has customer service changed?

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Help Scout

AUGUST 31, 2021

Customer support representative is one of the most common jobs on the market for individuals looking to work in technology, so the job description you write for your open role needs to be exceptional in order to attract applications from exceptional candidates. Our customers are at the heart of what drives us as a company.

Innovation 94

Innovation Media Small Business Marketing 94

Apptivo

MAY 10, 2023

Devoted marketers struggle to find ways to send bulk emails without bombarding customers’ inboxes while also making money from those campaigns as a result of this difficult situation. Mass marketing like this was once common, but fortunately, spam seems to be waning as customization and segmentation take off.

Energy and Utilities 52

Energy and Utilities Shareholders Marketing Profitability 52

Apptivo

MAY 4, 2023

Devoted marketers struggle to find ways to send bulk emails without bombarding customers’ inboxes while also making money from those campaigns as a result of this difficult situation. Mass marketing like this was once common, but fortunately, spam seems to be waning as customization and segmentation take off.

Energy and Utilities 52

Energy and Utilities Shareholders Marketing Profitability 52

Apptivo

AUGUST 8, 2023

Step 1: Define Your Sales Process Step 2: Choose or Develop Custom Sales Automation Tool Step 3: Set Up and Customize Your Sales Automation Tool Step 4: Train Your Team Step 5: Monitor, Measure, and Adjust As an entrepreneur, you’ve probably heard the phrase ‘work smarter, not harder.’

Sales 52

Sales Artificial Intelligence Software Software 52

Hubspot Sales

MAY 14, 2019

As a salesperson, you need to have the utmost confidence and belief in the product or service you're selling. Your unique selling proposition should be entirely unique to you, your company, and the product or service you're selling. You're showcasing yourself and your product or service. Be 100% committed and rehearsed.

Value Proposition 125

Value Proposition Sales Environment Communication Sales Training 125

Hubspot Sales

MAY 10, 2018

They don’t care about your vision or data, they want to hear what your customers have to say. In a similar survey, 90% of respondents said they were more likely to purchase more if a company provided excellent customer service. And in today’s economy, that starts with great reviews from fantastic customer service.

Sales 90

Sales Key Account Management Leadership Customer Experience 90

Arpedio

FEBRUARY 20, 2024

Navigating Account-Based Selling: CRM, AI and Customer Understanding Explore the ARPEDIO platform ← Back to blog When it comes to B2B sales, companies often find themselves wrestling with a myriad of challenges, from a lack of prospecting skills to navigating lengthy sales cycles. In this regard, AI emerges as a transformative tool.

CRM 52

CRM Artificial Intelligence B2B Account Management 52

Insightly

MARCH 23, 2021

If you sell B2B software, customers buy to improve their business processes. Your company, product, customer, and price point all contribute to your value proposition. A value proposition explains your company to your customers. At the end of the day, a customer doesn’t care about your marketing spend.

Value Proposition 59

Value Proposition Finance Software Software 59

Apptivo

MAY 31, 2022

All About Customer Relations. What is customer relations? Who is responsible for customer relations in a company? Why is customer relations important? Customer relations vs Customer service. Steps to take to build lasting customer relations. 5 Tips to improve customer relations.

Communication 52

Communication Customer Experience Acquisition CRM 52

Hubspot Sales

JANUARY 21, 2019

You’ve also probably heard the phrase “lean startup”. There’s a lot that goes into starting a business, like strategy, budgets, and legalities, before you can create and roll out your product or service. You’ve named it and outlined how it solves a problem that your customer faces. Validating and Launching Your Product.

Investors 129

Investors Profitability Innovation Decision-making 129

Hubspot Sales

MARCH 8, 2018

So, how do you respond when a customer makes a point, raises a concern, or critiques your product/service in a way that’s fundamentally inaccurate? What to Do When the Customer Isn’t Right. First, smile, take a deep breath, and thank the sales gods you read the HubSpot Sales Blog. I’ve got a few ideas. So, get tweaking.

Construction 101

Construction Internet Meetings Sales 101

Hubspot Sales

JULY 23, 2018

They keep their profiles in tip-top shape, look up their prospects' profiles before calling or emailing, and keep close tabs on what potential customers post in groups. Don't you wish you could clone your best customers? Visit the profile of one of your best customers or prospects, and then look to the right.

Decision-making 145

Decision-making Marketing Management Sales 145

Apptivo

SEPTEMBER 15, 2022

Phrasing your persuasive arguments rightly will help gaining the prospect’s trust. Going with the adage, “Customer is always right”, when the prospect points out any shortcomings in the product or service specifically, it is important to acknowledge the same at the same time not to get defensive. when conveying your USP.

Value Proposition 52

Value Proposition Sales Decision-making CRM 52

MTD Sales Training

JANUARY 2, 2019

Pershing General Hospital: To become the provider of first choice for our community by being a leader in rural healthcare and offering innovative technologically advanced services. McDonald’s: To be the world’s best quick service restaurant experience. MTD Sales Training | Sales Blog | Image courtesy of Big Stock Photo.

Brainstorming 88

Brainstorming Sales Healthcare Sales Training 88

MTD Sales Training

AUGUST 17, 2017

If you want to negotiate a discount and you’re a buyer then I’ll give you some phrases to use. Conversely if you’re a sales person I’m going to give you some phrases on how to counter buyers who are haggling and negotiating for a discount. So armed with phrases from both sides – may the best person win!

Negotiation 48

Negotiation Sales Training Profitability Sales 48

Brooks Group

JULY 13, 2022

Every salesperson has heard the phrase “value-based selling”, but other than being told to provide value when selling, there is little direction and instruction on how to do it, or what qualifies as value. . It is the customer—not the salesperson—who determines value. What major challenge is the customer currently facing?

Energy and Utilities 74

Energy and Utilities Decision-making Sales Training Profitability 74

Showpad

APRIL 23, 2021

At first, “readiness” and “enablement” seem like they’re nearly synonyms, and adding the word “sales” in front of both may make it seem like the two phrases are entirely interchangeable. To make matters even trickier, the two phrases are used to describe highly connected and interdependent concepts, tools and strategies.

Artificial Intelligence 52

Artificial Intelligence Sales Digitalization Decision-making 52

Showpad

AUGUST 9, 2022

It’s a phrase we’ve all heard a thousand times: Content is king. Dumping every blog post, case study, and one-pager you’ve ever produced into a content hub might seem like an easy fix, but it fails to address a bigger problem. In other words, it means putting yourself in the customer’s shoes and asking, “What do I need?” .

Organization 52

Organization Account Management Sales Suppliers 52

Hubspot Sales

AUGUST 2, 2020

So when you combine all three of those words, you land on a phrase that can be hard to stomach. Programs that automate the process draw from both your historical data and the data you accrue on an ongoing basis to help you pick up on customers' behavioral trends. Admittedly, in some cases, there's some truth to that.

Sales Analytics 138

Sales Analytics Sales Retail Software 138

PandaDoc

AUGUST 29, 2022

Closing a deal is definitely the most challenging and demanding part of sales negotiations with the customer. In this article, you’ll find some valuable advice on how to seal the deal faster, as well as how to close the deal with an undecided customer. Let’s start with a clear understanding of the phrase “to seal the deal.”.

Negotiation 98

Negotiation Decision-making Stakeholders e-Learning 98

MTD Sales Training

MAY 8, 2017

You can find a ton of material on terms, phrases and magic words to use while attempting to close a sale. During the close, you want the prospect to be “feeling” the emotions: The problems they suffer without the product or service. The peace of mind your service provides. What do you think?”. The pain they can alleviate.

Decision-making 48

Decision-making Sales Sales Training 48

SalesGlobe

NOVEMBER 10, 2023

It seems that the phrase “since the pandemic” has become ubiquitous when talking about habits, behaviors and how we engage with one another as a society. So where does an organization start, and how do they create the right connection with the customer? It’s not about your products and services, it is really all about them.

Sales 52

Sales Account Planning B2C Organization 52