Zendesk

SEPTEMBER 6, 2023

As any support team manager can attest to, the deleterious effects of stress and burnout have very real consequences for customer service teams. From heavy employee turnover to impacted levels of service, the pressure of rising customer expectations and heavy workloads can hobble teams and exact a human cost that goes beyond business metrics.

Healthcare 69

Healthcare Banking Customer Experience Management 69

Account Manager Tips

FEBRUARY 28, 2021

What skills do key account managers need? Key account management is a profession in demand. Key Account Managers are in demand by companies now more than ever. Customer Success Manager #7. Companies are under enormous pressures and need account managers with the right skill set to help them navigate the challenges.

Key Account Management 246

Key Account Management Account Management Management Decision-making 246

Red Star Kim

AUGUST 7, 2023

Both existing and past employees are good sources of recommendations and referrals. So I wanted to focus on this aspect of internal referrer management – employee communication and alumni programmes.

Communication 130

Communication Management Value Proposition Stakeholders 130

MDI Training

JUNE 26, 2023

In this blog post, we take a quick look at the exciting experiences and trends we witnessed at the conference. AI & LMS This fair was the perfect place to experience the latest trends and technologies. While some vendors offered VR games , others focused on helping participants create their own VR experiences.

Digital Transformation 96

Digital Transformation Artificial Intelligence e-Learning Leadership 96

MDI Training

JANUARY 29, 2024

Click below to access our AI-generated version of this blog article! This blog post is a continuation of an interview ” AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools. In your opinion, how can AI help to create personalized learning experiences for leaders and thus promote their individual development?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Digitalization 52

Mike Kunkle

AUGUST 8, 2023

Fragmented customer experiences, misaligned strategies, increased friction for customers, and unfulfilled revenue potential. Barrier 4: Resistance to Change (And Lack of Change Management) It’s human nature to resist change, and this resistance can be a formidable barrier to growth. This is a definite growth killer. The result?

Sales 188

Sales Prioritization Innovation Leadership 188

MDI Training

MARCH 14, 2024

And what do different life realities of our employees have to do with it? In this blog article, we will introduce you to the first pillar of the 3P model – Purpose. That’s why I recommend considering how to enable more flexibility for employees in the future. What experiences have you had in terms of hybrid working?

Digital Transformation 52

Digital Transformation Leadership Artificial Intelligence Digitalization 52

Mike Kunkle

NOVEMBER 23, 2023

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. A full-scale methodology implementation is a change management project.

Sales 258

Sales Finance Decision-making Profitability 258

Red Star Kim

SEPTEMBER 26, 2023

As well as rational approaches (we considered several change management methodologies including Kotter’s), both elements involve engaging emotions and taking people on the change journey. Nurture a change management movement – From “Let it go” to “Let it grow”. Change Management – Heads, Hearts and Hands (kimtasso.com).

Management 113

Management Co-Creation Communication Leadership 113

Hubspot Sales

OCTOBER 18, 2023

It was around Christmas time — he and I were on a Zoom call with some other writers for the HubSpot Blog, discussing our holiday plans. He claims his experience at Businessland got him “addicted to hyper-growth” and shaped his career trajectory. Capture the hearts and minds of your team as a manager. billion in just nine years.

Prioritization 97

Prioritization Sales Management Management Marketing 97

Red Star Kim

OCTOBER 1, 2023

The SCARF model involves five domains of human social experience : status, certainty, autonomy, relatedness, and fairness. The SCARF model summarizes these two themes within a framework that captures the common factors that can activate a reward or threat response in social situations. Neuroleadership Journal, 1, 1–9.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Customer Think

JANUARY 6, 2023

Digital transformation is the strategic adoption of various digital technologies, used for improving processes, productivity, enhancing customer care, improving employee experience, managing business risks and helping control costs.

Digital Transformation 134

Digital Transformation Digitalization Customer Experience Retail 134

Mike Kunkle

APRIL 8, 2023

And by “radically,” I mean improve opportunity management effectiveness and skyrocket win rates by 25-40%. This allows managers to assess the effectiveness of the rep’s qualification by asking questions and digging into the details. It’s entirely possible. Reach out here. So, there you have it, sales pros.

B2B 211

B2B Decision-making Sales Stakeholders 211

Planview

MARCH 8, 2024

Led by the Women@Planview Employee Resource Group (ERG), we’re hosting seven events in our offices around the world this month, from Bangalore to Vancouver. Antara Kundu Product Manager, based in India Conversation fosters a sense of belonging like nothing else. Planview is proud to participate. Here’s what they said.

Banking 105

Banking Government Innovation Leadership 105

MDI Training

JUNE 26, 2023

This means, then, that in a sustainable management style, strong thought is given to the future generation of workers. Another relevant aspect is the fact that many job applicants prefer a sustainable management style and would rather accept a job that shares their values and where they can make a difference.

Digital Transformation 98

Digital Transformation Leadership Transportation Digitalization 98

Red Star Kim

JANUARY 16, 2023

56% represented law firms, 18% accountancy firms, 9% property and construction firms, 5% management consultancy, 5% intellectual property and 8% other. 34% Employee turnover. Nearly two-third of firms (63%) place this among their top three management priorities. Improving/establishing account management.

Marketing 130

Marketing Co-Creation Government Artificial Intelligence 130

Hubspot Sales

NOVEMBER 8, 2023

Being a sales manager is a whirlwind experience, especially for those who were once successful sales reps themselves. Fortunately, there are valuable best practices that can help aspiring sales managers excel in their positions. Best Practices for Sales Managers 1. Your forecasting and pipeline management process.

Sales Management 98

Sales Management Management Energy and Utilities Emotional Intelligence 98

Red Star Kim

FEBRUARY 1, 2024

At the end of January, I attended a PM Forum (with Icon and Managing Partners Forum ) webinar where Alastair Beddow | LinkedIn of Meridian West presented the latest international benchmark results. And Gen AI appears to dominate both management and MBD agendas. The list feels a little inward looking.

Marketing 130

Marketing Leadership Profitability Digitalization 130

MDI Training

NOVEMBER 14, 2023

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger In a ChatGPT experiment, our CEO Gunther Fürstberger tried to test the boundaries between artificial intelligence and humans. Read this blog post to see the results. What do we delegate?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Red Star Kim

SEPTEMBER 29, 2023

The Managing Partners’ Forum (mpfglobal.com) holds quarterly meetings of its Advisory Board where senior leaders discuss issues pertinent to the professional services sector. Experience in stakeholder management and funding is also desirable. or Claire Mitchell claire.mitchell@pmint.co.uk

Meetings 130

Meetings Government Management Finance 130

Zendesk

MAY 25, 2022

Susana de Sousa spent four years working on Airbnb’s Customer Experience. There, she helped launch and grow Airbnb’s European HQ to 600+ employees. Putting the “customer” in customer experience, Annette Franz might be LinkedIn’s most-read CX writer. and one of the powerhouses of Customer Experience.

Customer Experience 98

Customer Experience Media Meetings Publishing 98

Showpad

NOVEMBER 16, 2021

We very rarely sell directly to a customer, so we have a critical need for education, streamlined communications, and tools that can be given to people that aren’t our direct employees. I used to travel around the world when I was in a different business segment managing our dealers and agents from a marketing standpoint.

Digital Transformation 98

Digital Transformation Digitalization Marketing Sales Environment 98

Red Star Kim

MARCH 4, 2024

Many people have suffered at the hands of a line manager who wants to know in detail what is happening and to control everything. But there are potentially several reasons for this behaviour – some to do with your manager, and some to do with you. So what do you do when your boss is a micro-managing control freak?

Management 147

Management Communication Leadership Digitalization 147

MDI Training

JANUARY 24, 2024

AI Co-Trainer in MDI Management Development Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! Today, for the first time, I would like to allow him to share his experience as a co-trainer in the seminars with me in his blog post. Enjoy reading!

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Management Leadership 52

Red Star Kim

FEBRUARY 8, 2024

But when we look at business development, sales and relationship management competency frameworks for fee-earners (as opposed to professional sales people) there is less clarity. Capacity planning – Research suggests that humans can probably manage a maximum 150 to 250 close relationships.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Mike Kunkle

AUGUST 27, 2019

Let’s start with a list of the types of organizational learning that you should have in place (or should consider, based on organization size, resources, and budget) to support sales employees. Sales onboarding for new sales reps and new or promoted sales managers. Ongoing competency development for sales and sales management.

Sales 130

Sales Onboarding Leadership Sales Training 130

MDI Training

JULY 26, 2023

In this blog post, we’ll introduce you to two of these tools: Blended Learning , which we use at Boehringer Ingelheim and Mondi , and the Flexible Learning Nugget Journey for PORR. For the redesign of the 3-module First-Line Manager Program for Mondi AG, we use RISE as a user-friendly (light) e-learning tool. L&D Consultant.

Digital Transformation 52

Digital Transformation e-Learning Artificial Intelligence Leadership 52

MDI Training

MARCH 10, 2021

Last year, the well-being and health of employees and their individual work design gained even more importance in organizations. Particularly, remote collaboration and the dynamic environment to which many companies had to respond brought the link between employee well-being and the sustainable future of the company even closer.

Leadership 98

Leadership Digital Transformation Innovation Digitalization 98

MDI Training

AUGUST 17, 2023

Promoting Cohesion and Retaining Talent: Leadership in Focus In a changing world of work, where motivation and employee retention are crucial, leaders are increasingly in the spotlight. The motivation of European employees is in danger People lack recognition for their performance. What is the reason for this? Leadership!

Leadership 52

Leadership Digital Transformation Digitalization Artificial Intelligence 52

Planview

MARCH 18, 2022

For this month’s blog spotlight , we are going to travel to Bangalore and follow Geetika to spend a day in the life of a Software Development Engineer Test manager. Here is what Geetika had to say: Explain your role as a Software Development Engineer Test Manager and a few of your responsibilities. Planview is my 2 nd company!

Software 98

Software Software Management Meetings 98

MDI Training

JUNE 26, 2023

In this blog post, we take a quick look at the exciting experiences and trends we witnessed at the conference. AI & LMS This fair was the perfect place to experience the latest trends and technologies. While some vendors offered VR games , others focused on helping participants create their own VR experiences.

Artificial Intelligence 52

Artificial Intelligence e-Learning Digital Transformation Leadership 52

Hubspot Sales

JUNE 1, 2021

For instance, a strategic objective could be something like, "We want to generate more online sales through an improved ecommerce experience." Operational objectives need to be clearly defined and delegated to specific teams or employees. Revamping employee training to increase efficiency. Retooling scheduling.

eCommerce 94

eCommerce Onboarding Prioritization Publishing 94

Planview

AUGUST 16, 2022

In this blog, we address the seven key benefits of becoming a fully connected services organization and explore how vision and commitment enables organizations to embrace new ways of working, operate at the accelerated speed of business, and adapt to evolving business models. Optimized Resource Management. Upgraded Employee Experience.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

PandaDoc

APRIL 3, 2023

Benefits of sales training for sales teams and their managers Sales training is beneficial for all members of a sales force, and investing in it can have many benefits and aid in establishing a culture of growth and support. With a defined and clear structure, staff can make useful decisions without the constant supervision of their manager.

Sales Training 98

Sales Training Management e-Learning Construction 98

Hubspot Sales

NOVEMBER 28, 2021

When you first start out in business, you can probably manage to keep all of your customers or clients top-of-mind … because you don’t have that many. Thankfully, there’s something called CRM or Customer Relationship Management. Customer Relationship Management is just that… managing relationships with your customers.

CRM 128

CRM Communication Decision-making Profitability 128

Apptivo

MAY 14, 2021

In this Apptivo blog, you’ll be getting to know how to plan a proper post-pandemic channel strategy with the best CRM system & CRM tools in a cloud business management software suite. And even for corporate purposes, businesses need to work on how their employees interact and ensure seamless communication between remote employees.

CRM 71

CRM Digital Transformation Digitalization eCommerce 71

ProlifIQ

FEBRUARY 13, 2023

As a customer success manager, successful customer onboardings are critical to the success of your company and the customers you serve. When customers have a positive onboarding experience, they are more likely to adopt the product effectively, continue using it over the long term, and refer others.

Account Planning 52

Account Planning Onboarding Sales Customer Success 52