Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Motivational quotes on customer service.

Customer Experience 82

Customer Experience Publishing Artificial Intelligence Leadership 82

Upland

AUGUST 29, 2023

Buying intent , also known as purchase intent, refers to the likelihood and inclination of a potential customer to make a purchasing decision. In this article, we will take a closer look at buying intent and its role in helping you navigate today’s intricate web of customer preferences, expectations, and buying behaviors.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

Showpad

NOVEMBER 21, 2021

When we were acquired by GHX in January 2020, I turned my focus to more acquisition-based enablement. This led to the development of a revenue enablement team that I currently lead, supporting all of the commercial, customer-facing teams. . So, where can I pull my customer data sources from? How are we cross-training teams? .

Supply Chain 98

Supply Chain Healthcare Onboarding Sales 98

Red Star Kim

NOVEMBER 13, 2023

It was good to meet the private client lawyers – some recently promoted to head of department – for a workshop on “ Managing and growing your private client practice” earlier this month. Who is your customer? What does your customer value? What results do you seek? What is your plan?

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Showpad

JANUARY 12, 2023

In her 20+ year tenure with the global energy management and automation company, Ljiljana has seen and led major technological evolutions across the business — from customer care to IT support and, most recently, sales enablement. . And that’s the same for our customers”. Building enablement around the customer journey.

Digital Transformation 59

Digital Transformation Management Digitalization Sales 59

SBI Growth

AUGUST 26, 2012

When I ask about inbound marketing and what they are doing about content marketing, things like publishing a blog , their eyes glaze over. In other words, content marketing is communicating with your customers and prospects without selling. There is growing excitement these days around content marketing. We're here to help.

Advertising 122

Advertising Media B2B Decision-making 122

Hubspot Sales

DECEMBER 16, 2021

Inbound sales is a modern sales methodology based on the fact that customers are more in charge of their buyer's journey than ever before and have quick and easy access to the information they need to decide on making a sale before ever speaking to a sales rep. What is demand generation? What is lead generation?

Software 107

Software Software Media Meetings 107

Nutshell

FEBRUARY 20, 2024

Inbound marketing is an approach to marketing that focuses on attracting potential customers by providing valuable, relevant content rather than interrupting their experience with traditional advertising strategies. Inbound marketing takes a more targeted approach. In fact, you don’t have to choose one or the other.

Marketing 77

Marketing e-Learning Media CRM 77

Planview

MARCH 8, 2024

Antara Kundu Product Manager, based in India Conversation fosters a sense of belonging like nothing else. I learned about her frequent interstate transfers, exposure to customers and colleagues from diverse social backgrounds, the many ways in which gender bias manifested in her surroundings, and how they could never hold her back.

Banking 105

Banking Government Innovation Leadership 105

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Zendesk

AUGUST 9, 2023

To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent. First, the support organization began revitalizing and expanding its knowledge base.

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Mike Kunkle

NOVEMBER 26, 2022

Access to a Growing Library of 4+ Hours of Video Content , teaching the Building Blocks of Sales Enablement framework. This is about leading and managing your function to deliver results while you grow your prowess and expertise in the world of performance improvement. Why did we build the course this way?

Sales 200

Sales Leadership Transportation Sales Training 200

Showpad

JUNE 6, 2022

In this interview, she shares how she and her team are adding value during virtual conversations with customers—and how they’re partnering with marketing to build curated content experiences. How do you make sure your sales teams are impacting customer conversations positively? How do we begin building advocacy in our customers?

Virtual Selling 52

Virtual Selling Decision-making Sales Digitalization 52

Apptivo

JANUARY 23, 2023

Allow customers and agents to give feedback 5. Summary “Can you please hold… while I check up on that information?” – Dreaded words to hear as a customer when contacting support. Consumer behaviorists have looked at this problem and have defined it as, “You are the Expert” expectation that customers have when approaching support.

Management 102

Management Decision-making Organization Innovation 102

Insightly

MARCH 25, 2024

Unsurprisingly, CRM, or Customer Relationship Management , is the foundation of any successful sales and marketing strategy. It encompasses a wide range of practices, technologies, and methodologies to nurture relationships with prospects and customers. What is Lead Management?

CRM 52

CRM Management Prioritization Communication 52

Arpedio

APRIL 25, 2023

5 Key Steps to Get Started with Account-Based Selling ← Back to blog Are you tired of chasing down individual leads and only closing small deals? Account-based selling has gained significant recognition from renowned sources like Gartner and Forrester for a reason. Download article Book demo Are you already using Salesforce?

Account Planning 52

Account Planning B2B Stakeholders Prioritization 52

Nutshell

APRIL 26, 2023

It’s about creating a lasting impression that will keep all your customers engaged with your products or services and coming back for more. But with the right Customer Relationship Management (CRM) solution, you can optimize your marketing to suit the unique needs of every customer, just like you might in a small independent business.

Marketing 171

Marketing CRM e-Learning Software 171

SuperOffice

JULY 5, 2022

B2B marketing is simple: Attract new customers and keep existing customers. It happens in three stages: Speak with existing customers. If you have paying customers, speak with them. Create an ideal customer profile (ICP). Create an ideal customer profile (ICP). Broadens a company's overall customer database.

B2B 129

B2B Marketing Acquisition Media 129

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Arpedio

MAY 10, 2023

ARPEDIO Recognized in 2023 Account-Based Selling Technologies Landscape Report by Forrester ← Back to blog Copenhagen, Denmark. ” The report provides sales and sales operations leaders with valuable insights into the diverse set of vendors in the rapidly evolving account-based selling technologies market. . May 15, 2023.

Account Planning 52

Account Planning Innovation Stakeholders Government 52

Customer Think

DECEMBER 20, 2023

Customer feedback is one of the most effective ways to ensure the continuous improvement and growth of your business. To grow your customer base and survive the fierce competition, it’s best that you offer better solutions than other players in your respective industry.

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Hubspot Sales

APRIL 7, 2023

In this blog post, we'll cover the following: What is a digital product? Flexibility in Fixing or Adjusting a Product or Service Should a customer have an issue with a digital product, addressing their issue could be easier than addressing problems with a physical product. How can you grow traffic and convert visitors?

Digitalization 104

Digitalization Computers and Electronics Media Brainstorming 104

PandaDoc

APRIL 17, 2024

Calculating ACV can deliver many benefits , from increased customer retention to better forecasting. The former tracks revenue from individual customers, whereas ARR looks at total revenue. ACV and ARR are essential KPIs for tracking the success of subscription-based companies. It shows which customers are the most lucrative.

Sales 52

Sales Internet Profitability CRM 52

Apptivo

FEBRUARY 16, 2023

It is about saving marketers time and effort by not having to create and send new emails every time a new recipient signs up or a customer abandons a cart, while increasing conversions through frequent and consistent emails. A welcome email is an excellent way to begin nurturing leads as they progress through the customer journey.

Marketing 94

Marketing Artificial Intelligence Manufacturing Digitalization 94

SBI Growth

NOVEMBER 24, 2020

Customer Success has become the focus of many organizations and answers questions such as “how do I retain my customer?” ” And “how do I grow within my current customer base?” ” To ensure your organization is focused on the right CS.

Customer Success 146

Customer Success Organization Onboarding Customer Experience 146

CMOE

FEBRUARY 24, 2023

Strategic Coach offers curated content with blog posts, ebooks, worksheets, and guides to help entrepreneurs overcome roadblocks and achieve their goals. a) plan a) plan runs an insightful blog focused on business coaching for organizations and individuals. Check out their business blog for more information.

Small Business 52

Small Business Leadership Profitability Publishing 52

Showpad

AUGUST 4, 2020

Welcome to the fourth post of this blog series for executives, where I will take you on a scalability journey. We already covered a lot of ground in this series, and I only mention it here because these previous blog posts are an important foundation for our scalability discussion today. How do you scale sales enablement?

Sales 140

Sales Digital Transformation Onboarding Government 140

Nutshell

JANUARY 16, 2024

Hosted by Camela Thompson, this podcast focuses primarily on business-to-business (B2B) topics, and as the name indicates, it’s all about helping you learn how to grow your revenue. Specifically, though, this podcast is aimed at helping businesses scale and grow over time. The first step, of course, is to choose the right podcast.

Marketing 71

Marketing Media Digitalization B2B 71

Nutshell

JANUARY 16, 2024

Hosted by Camela Thompson, this podcast focuses primarily on business-to-business (B2B) topics, and as the name indicates, it’s all about helping you learn how to grow your revenue. Specifically, though, this podcast is aimed at helping businesses scale and grow over time. The first step, of course, is to choose the right podcast.

Marketing 71

Marketing Media Digitalization B2B 71

Clarity Engagement Solutions

FEBRUARY 7, 2022

Clarity is proud to introduce Clarity CX1™ , made for Pharma by Pharma, based on our 4 Zones™ of Customer Engagement technology. The 1st Industry Cloud Solution on Salesforce to focus exclusively on Strategic Customer Engagement. Growing complexity & increased competition. That’s where Clarity CX1™ comes in.

Stakeholders 172

Stakeholders Decision-making Account Planning Prioritization 172

Apptivo

APRIL 8, 2022

To be precise, it is the process of attracting the visitors and converting them into potential customers. Lead generation is the process of generating enquiries based on consumer interest for a product or service ultimately leading to sales. Businesses can shift their focus from finding customers to customers finding them.

Advertising 98

Advertising Media Marketing CRM 98

Customer Think

AUGUST 15, 2023

Having a loyal customer base is a dream come true for any business. A loyal customer not only sticks with you through thick and thin but also helps you attract new leads and paves the way for you to grow your business. However, making your customers stay and converting them into loyalists is easier said […]

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Customer Think

SEPTEMBER 16, 2023

The life of startup leaders revolves around spending hours meeting with potential customers and investors. But as your business and employee base grow, don’t neglect to set time and energy aside to foster your startup culture. Building a strong company culture is critical for success in the fast-paced realm of startups.

Investors 72

Investors Meetings Leadership 72

Hubspot Sales

APRIL 25, 2023

Table of Contents How Teams Use AI for Sales Emails Pros and Cons of Using AI for Sales Emails 6 AI Tools for Sales Emails How Teams Use AI for Sales Emails ChatGPT is the fastest-growing consumer app in history, so it's no surprise the buzz around AI has encouraged sales teams to try it out. Rewrite this email based on this.”

Sales 97

Sales Emotional Intelligence CRM Decision-making 97

Customer Think

MARCH 28, 2023

Source: Shutterstock Key Takeaways A growing number of companies are adopting account-based programs that treat customers differently based on their perceived value to the company.

Profitability 72

Profitability Digitalization Marketing 72

Nutshell

MAY 6, 2020

Now is a perfect time for taking care of those backburner tasks, like writing that blog post you’ve been thinking of, or redoing your marketing funnel. Even though you’re not able to see your customers in person anymore, they’re still very much around. If you haven’t already, now is the time to start blogging.

Marketing 121

Marketing Advertising e-Learning Media 121