Mike Kunkle

NOVEMBER 23, 2023

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. So, you might not see a return in the first year, and these are important expectations to set.

Sales 258

Sales Finance Decision-making Profitability 258

Showpad

NOVEMBER 16, 2021

In this interview, Matt shares his perspective on how to get a business to digital faster using methods and tools that reduce print and increase customer insights in a non-traditional sales environment. . We use a lot of agents and dealers, so there is almost always a two-step distribution to the customer.

Digital Transformation 98

Digital Transformation Digitalization Marketing Sales Environment 98

Hubspot Sales

MAY 2, 2024

According to new research , Gartner expects that 80% of B2B sales interactions will occur on digital channels by 2025. It authorizes digital payments made by customers—ranging from credit cards, debit cards, electronic-transfer funds, digital wallets, and more. Speed: Your customers want speed.

Banking 90

Banking Small Business Digitalization B2B 90

Brooks Group

APRIL 23, 2024

A sales career can be exhilarating and rewarding—offering the potential for high earnings, flexible schedules, and the chance to work directly with a diverse range of customers. This blog post takes a deep dive into the key benefits and drawbacks of the sales profession to help you make an informed decision.

Sales Training 67

Sales Training Sales Decision-making Negotiation 67

KAM With Passion

OCTOBER 27, 2020

Why a new blog on sales performance? Therefore, like these archaeologists, who have not been afraid to go against a dominant doctrine, the KAM WITH PASSION blog will invite its readers to change their perspective and take a broader view on sales performance. Second, Account Management , i.e. the management of existing customers.

B2B 130

B2B Co-Creation Account Management Key Account Management 130

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Red Star Kim

SEPTEMBER 7, 2023

In contrast, the top priority for all professional services organizations in the UK is selling more to existing customers (52%) Headcount expansion : Management consultancies and IT services firms are the most aggressive with 32% and 29% respectively expecting to grow their headcount by more than 5% in the coming year.

Marketing 130

Marketing Financial Services B2B Media 130

Red Star Kim

FEBRUARY 1, 2024

Sentiment and outlook has improved on 2023 24% expect the economic outlook to improve (6% in 2023) 31% expect professional service sector to improve (13% in 2023) 57% expect their firm to improve (40% in 2023) Although most anticipate a flat year for the economy and professional services This highlights increased confidence and optimism.

Marketing 130

Marketing Leadership Profitability Digitalization 130

Arpedio

MARCH 5, 2024

In this digital age where competition is fierce and customer expectations are soaring, the need for robust account management strategies has never been more pronounced. It involves a strategic blend of communication, problem-solving, and customization to ensure both client satisfaction and organizational prosperity.

Account Management 52

Account Management Management Client Relationships Prioritization 52

MDI Training

MARCH 14, 2024

Purpose – Why Hybrid is more than a Buzzword Is hybrid just a new trend? In his new Rise Course, our MDI trainer and partner Peter Grabuschnig shares all his knowledge on Hybrid Leadership. It offers a reflective look at your leadership behavior in times of new work, work location, and increasing flexibility.

Digital Transformation 52

Digital Transformation Leadership Artificial Intelligence Digitalization 52

Hubspot Sales

JANUARY 26, 2021

Another customer is on the books. It's all smiles and high-fives — you’ve even had a new client celebration within your company. Everyone on your end is ready to get to work on a new — and hopefully profitable — relationship. You don't have a solid grip on what they want, what to expect, or what to do.

Meetings 127

Meetings Construction Publishing Stakeholders 127

Clarity Engagement Solutions

JANUARY 6, 2021

They have experienced new challenges that began in 2020 and continue this year such as: – The need to move engagements and product messaging quickly to omni-channel digital platforms. – Finding the move to digital excellence isn’t easy as expected. We discussed this step in our previous blog.

Healthcare 91

Healthcare Stakeholders Digitalization Leadership 91

PandaDoc

SEPTEMBER 6, 2023

Why PandaDoc: A new era in sales In the current sales trends, buyers are more informed than ever, and customer experience (CX) expectations are rising. Customer experience : With its user-friendly interface and seamless integration with CRM systems like HubSpot, PandaDoc offers an enhanced CX that sets it apart from competitors.

Sales 78

Sales CRM Customer Experience Business Growth 78

DemandFarm

OCTOBER 3, 2023

Customer-centric companies are 60% more profitable than companies that aren’t. What does customer-centricity truly mean? Gartner defines customer centricity as: “ the ability of people in an organization to understand customers’ situations, perceptions, and expectations.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

Zendesk

SEPTEMBER 6, 2023

As any support team manager can attest to, the deleterious effects of stress and burnout have very real consequences for customer service teams. From heavy employee turnover to impacted levels of service, the pressure of rising customer expectations and heavy workloads can hobble teams and exact a human cost that goes beyond business metrics.

Healthcare 69

Healthcare Banking Customer Experience Management 69

Hubspot Sales

APRIL 15, 2024

But as with any other skill, some salespeople have a better grip on prospecting than others — and we, here at the HubSpot Sales Blog, want to do our part to make sure you prospect as effectively as possible. They have tools that check themselves if they become overly stuck on the ground or unmoored in unrealistic expectations.

Sales 114

Sales Prioritization CRM Communication 114

Account Manager Tips

SEPTEMBER 7, 2022

More and more companies expect their key account managers to be thought leaders. Even though I may not want a new job right now, I like to know what the market is looking for. I was a little startled to find key account managers are now expected to be thought leaders. Director of Strategic Customer Success, Tableau Software.

Key Account Management 130

Key Account Management Account Management Management Media 130

Clarity Engagement Solutions

FEBRUARY 12, 2021

Have you found that your 2021 strategies for engaging with your customers aren’t working as expected? In 2020 most pharmaceutical companies had to shift strategies to reach their customers via multi-channel, digital platforms, with hope that by 2021, everything would be back to normal. You’re not alone. But there’s more.

Healthcare 91

Healthcare Co-Creation Stakeholders Digitalization 91

Hubspot Sales

JANUARY 26, 2023

The Benefits of Digital Entrepreneurship How To Become a Digital Entrepreneur Digital Entrepreneurship Examples Digital businesses include ecommerce companies, blogs, social media influencer accounts, software solution development, and marketing firms. Digital marketing is expected to reach $786 billion by 2026. of total retail.

Digitalization 103

Digitalization eCommerce Finance Internet 103

Customer Think

MAY 4, 2023

Bob Passikoff of Brand Keys stated that “For Wall Street it (Brand Disappointment) was about missing expectations regarding new subscriptions and new customers. And the brand disappointment thereof, with a forecast below analyst expectations and estimates for the next three months.”

Banking 69

Banking Customer Value Retail Advertising 69

Nutshell

JANUARY 16, 2024

These topics often relate to simple marketing strategies, but the podcast is also frequently used to discuss new or upcoming marketing trends. On top of the podcast itself, the RMR also provides a blog post with each episode, so it can still be a useful source of info even when you can’t listen to the podcast episodes.

Marketing 71

Marketing Media Digitalization B2B 71

Nutshell

JANUARY 16, 2024

These topics often relate to simple marketing strategies, but the podcast is also frequently used to discuss new or upcoming marketing trends. On top of the podcast itself, the RMR also provides a blog post with each episode, so it can still be a useful source of info even when you can’t listen to the podcast episodes.

Marketing 71

Marketing Media Digitalization B2B 71

MDI Training

JULY 26, 2023

What Leaders Need to Consider When Implementing AI A New Step into the World of Technologies – Artificial Intelligence for Leaders Alexa, Chat-GPT, and Co – Artificial Intelligence (AI) is gaining more and more significance. Here are 5 tips on how to smoothly transition to these new technologies.

Artificial Intelligence 98

Artificial Intelligence Digital Transformation Leadership Digitalization 98

Hubspot Sales

APRIL 5, 2023

Choosing the right position based on your personality, likes, and dislikes can ensure you thrive in your new career. Inside sales reps are tasked with nurturing leads and converting them into customers. Because travel is expected, you can anticipate greater compensation. This position pays $117,000 on average.

Software 120

Software Software Sales Meetings 120

Customer Think

FEBRUARY 8, 2024

As 2024 unfolds, the dynamic landscape of retail invites the evolution of how retailers approach customer experience (CX). Businesses are eager to provide customers with heightened shopping experiences to meet their distinctive buying behaviors and expectations.

Retail 69

Retail Customer Experience Meetings 69

PandaDoc

APRIL 8, 2024

A deal desk introduces a new approach to managing deals. Their cross-functional expertise enables them to create proposals tailored to customers’ needs. A deal desk identifies upsell and cross-sell opportunities for existing customers by analyzing past deals and current contracts, and tracking renewal dates. Let’s get to it!

Negotiation 52

Negotiation Sales Stakeholders Digitalization 52

Apptivo

JANUARY 23, 2023

Allow customers and agents to give feedback 5. Summary “Can you please hold… while I check up on that information?” – Dreaded words to hear as a customer when contacting support. Consumer behaviorists have looked at this problem and have defined it as, “You are the Expert” expectation that customers have when approaching support.

Management 102

Management Decision-making Organization Innovation 102

Customer Think

APRIL 18, 2023

As we continue to navigate the new normal shaped by the social and economic upheaval of the last few years, customer expectations have shifted, permanently. More than ever, the quality of experience companies can deliver for customers will depend on their ability to not just maintain, but to level up their digital capabilities.

Digitalization 108

Digitalization 108

Insightly

SEPTEMBER 28, 2021

4 customer service challenges (and how to solve them). This is part 2 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. In part 1 of this customer service blog series, we discussed five important skills for building great relationships.

Remote Working 98

Remote Working Prioritization Communication Stakeholders 98

Zendesk

MAY 17, 2023

For CX leaders, the current moment can feel a bit like whiplash: on the one hand, rising customer expectations and tighter budgets pose significant challenges to their businesses, yet rapid developments in artificial intelligence promise to radically elevate customer experiences.

Customer Experience 52

Customer Experience Artificial Intelligence 52

MDI Training

DECEMBER 4, 2023

Click below to access our AI-generated version of this blog article! We have a communication plan in which we communicate a lot so that all employees in the HR function know what to expect. A whole new IT landscape There is certainly a lot of uncertainty, as the leap is huge.

Artificial Intelligence 105

Artificial Intelligence Digital Transformation Leadership Digitalization 105

Customer Think

AUGUST 3, 2023

To help executives and marketers better understand evolving consumer preferences, behaviors and expectations and more quickly create greater customer value and mutual benefit, our team at Airship recently released a new global report, “The Mobile Consumer 2023.” ” In partnership […]

Acquisition 98

Acquisition Customer Value Marketing 98

Nutshell

MARCH 31, 2023

There are lots of resources out there that can help you do this, from blogs to books to podcasts to newsletters. Best blogs for sales managers Sales blogs are an excellent way to learn new sales leadership skills, brush up on your sales knowledge, and get the latest news.

Sales Management 62

Sales Management Management Sales Leadership Leadership 62

Hubspot Sales

MAY 26, 2023

Inbound Calls Simply put, an outbound call is made by the call center representative to a prospect while an inbound call is made by a customer or prospect to the business or organization. What do I do if a customer I called about an upgrade actually wants to cancel or downgrade?

Emotional Intelligence 105

Emotional Intelligence Software Software Communication 105

Arpedio

FEBRUARY 22, 2024

This methodology transcends the traditional transactional model, focusing instead on building relationships , understanding customer needs, and delivering tailored solutions. In this blog post, we’ll delve into the intricacies of consultative selling, exploring its core principles, the step-by-step process, and strategies for success.

Value Proposition 52

Value Proposition Prioritization Decision-making Communication 52

Customer Think

FEBRUARY 14, 2023

After all, making things easier for customers is a surefire way to keep them coming back for more. However, as the world of eCommerce has changed, consumer expectations have changed with it. In turn, we’ve entered a new era in marketing that places […]

eCommerce 111

eCommerce Marketing 111

Hubspot Sales

MARCH 27, 2023

Selling services online means reaching a wider audience compared to selling services at a brick-and-mortar location, but marketing to everyone will not help you get the customers you need to drive sales. For example, someone wants to buy a new car. For example, your target audience may be interested in personalized skincare.

Media 125

Media e-Learning Onboarding Marketing 125