article thumbnail

6 Customer Experience Books Every Founder Should Read

Help Scout

Interestingly enough, this book was published almost a decade ago, yet the principles shared are still being discovered by company after company as if they were new. First you need to brainstorm … or better yet … gamestorm. How do you go from book theory to concrete ideas to real implementation at your company? Start Reverse”.

article thumbnail

SWOT, Done Right, Can Provide Important Insights

Strategic Communications

Another important point—make sure you’re using a true brainstorming process as you conduct your SWOT analysis. A brainstorming session requires simply seeking input and documenting it for later consideration. We work with clients to plan, create and publish high-quality, unique content. Managing Remote Staff.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Implications for B2B Selling in the Age of Artificial Intelligence

Mike Kunkle

[This article was originally published as part of the Sales Education Foundation 2018 Annual Magazine , co-authored with Robert M. Progressive salespeople and their managers will be able to leverage AI to gain efficiency and increase sales effectiveness, by automating tasks that they perform manually today. LinkedIn Publisher: [link].

article thumbnail

Opportunities for Building Generative AI Into Work Processes

Strategic Communications

If you’re involved in content creation or management and you haven’t heard of ChatGPT by now, you must be living under a rock. Simply supply the content you want updated and prompt your AI tool to do so; this includes asking for more recent links depending on when your piece was published. AI can also take those ideas a step further.

article thumbnail

Big questions, big answers: What’s top of mind for CX leaders in 2021

Zendesk

Zakaria also cited Amazon, whose algorithms have gotten so good that it has tipped the scales for publishers’ profitability; despite the deep discounting, Amazon serves books so accurately to consumers that there is little in the way of returns to the publishing house. Related read: How to manage customer satisfaction in a crisis ].

article thumbnail

Book review: Coaching skills: A handbook by Jenny Rogers

Red Star Kim

It was first published in 2004 and this second edition is from 2008. She ran management development and leadership programmes at the BBC before founding a leading coaching consultancy. She touches on the differences between coaching, mentoring, training and line management too. About the author. Creating trust.

article thumbnail

How to Sell Digital Products [+ 10 Best Digital Products to Sell]

Hubspot Sales

Brainstorm potential digital products Decide what kind of digital products you want to sell and determine what your offerings will be. You do not need to be an established author to publish an ebook. A lot of businesses are app-based: fitness, language learning, and task management, for example. How to Sell Digital Products 1.