Flevy

JANUARY 31, 2022

Mature markets, where the customer base begins to stagnate, call for structured Organic Growth founded on a superior Customer Value Proposition (CVP). CVP encompasses all that is gained by customers for the money they pay—material as well as intangible. proven success somewhere else.

Value Proposition 97

Value Proposition Customer Value Banking Innovation 97

Flevy

MARCH 26, 2024

For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies. Insights and Opportunities : Analyzing the journey map to uncover insights and identify opportunities to enhance the customer experience.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Planview

DECEMBER 12, 2022

We needed a name for the concept and started calling it Value Stream Management (VSM) during exploratory conversations with Diego Lo Giudice and Chris Condo of Forrester. After six years of innovation by many thought leaders and vendors, it is amazing to see how VSM has become the core underpinning of successful digital transformations.

Digital Transformation 59

Digital Transformation Co-Creation Management Innovation 59

Planview

NOVEMBER 29, 2023

To achieve a significant boost in this area, it is imperative to establish and maintain end-to-end visibility into the value streams that comprise an organization’s operations. A case in point is the journey of a global financial services company that recently adopted Planview’s Value Stream Management (VSM) solution.

Financial Services 59

Financial Services Customer Value Customer Experience Decision-making 59

Cosawi

SEPTEMBER 13, 2021

They are accountable for aligning the organization to the business and strategic account planning processes, as well as connecting and aligning how the strategic accounts engage with the rest of the commercial teams in the markets and local affiliates. Disruption, although most times unwelcome, gives way to innovation. Recent Posts.

Account Management 52

Account Management Leadership Account Planning Communication 52

Zendesk

FEBRUARY 12, 2024

The Modern Customer Podcast Listen here Best for: Understanding modern customer behavior The Modern Customer Podcast offers a deep dive into the evolving behaviors, needs, and expectations of today’s customers.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

CoSell

SEPTEMBER 9, 2020

In this landscape, your business can contribute to greater combined value for your customer. Do innovations exist that didn’t exist 5 years ago? Do your customers rely on aggregated types of transactions? They connect talent, both inside and outside their organization. Think about your industry.

Value Proposition 52

Value Proposition Small Business Innovation Leadership 52

Planview

JUNE 23, 2022

Our team welcomed attendees to our booth and discussed strategies and solutions to help services organizations lead the future of connected services by connecting systems, data, work, organization, people, and customers. Planview PSA Software streamlines connected services systems and delivery for your organization.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

ClearPoint Strategy

JULY 28, 2021

How do you identify the right goals for your organization? A strategy map is your fail-safe to help you work through your organization’s priorities and goals in the proper order. A typical strategy map organizes objectives into four categories, or perspectives. The four perspectives for for-profit organizations include: Finance.

Value Proposition 98

Value Proposition Software Software Government 98

Upland

JANUARY 29, 2024

Account planning focuses on your customers first—and the sales numbers follow. By gaining a thorough understanding, sales professionals can tailor their offerings to align precisely with what the customer values most. Key questions include: What do power and influence look like within the organization?

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Arpedio

MARCH 18, 2024

This entails identifying lucrative opportunities, targeting an initial area of market presence, and ensuring that the entire organization is aligned and geared towards this strategic expansion. Organizations that prioritize customer success are poised to not only win initial business but also pave the way for sustained expansion.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Planview

JULY 11, 2023

They are a top engineering company and attract the best mechanical engineers in the country who progress into leadership roles. Particularly with digital product delivery, technology has advanced such that the barrier to placing a digital product in a customer’s hands is much lower. We see a continuum of decisions for companies.

Decision-making 52

Decision-making Artificial Intelligence Manufacturing Digitalization 52

Planview

JULY 10, 2018

Why the Topcoder partnership is a big deal for Spigit customers. Picture this: You’re tasked with digitally transforming your company as an innovation leader. On top of that, leadership is starting to ask questions as they’re eager to see progress. A whole new realm of possibilities has been unlocked for Spigit customers.

Digital Transformation 40

Digital Transformation Artificial Intelligence Digitalization Innovation 40

Planview

APRIL 6, 2023

It examines anonymized data from over 3600 value streams, representing over 38K individuals across the value chain from ideation to value. To my knowledge, we are the only organization with access to such a large and complex value stream data set. They have that awareness, and they organize around it.

Software 52

Software Software Decision-making Digitalization 52

Cosawi

FEBRUARY 27, 2023

Today, as advisors in the strategic account management space, we are surprised and disheartened to see that marketing is often not only missing at the strategic account team table but also working from an inside-out products focus, rather than an outside-in customer focus. So, what does marketing bring to the table?

Marketing 52

Marketing Suppliers Investors Account Planning 52

SmartKarrot

NOVEMBER 16, 2022

Role: Associate Director, Customer Success Location: Canberra, Australian Capital Territory, Australia Organization: Datacom As an Associate Director of Customer Success, you will have a Customer Focus– this role is supporting a large, complex customer. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

DECEMBER 10, 2021

Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers.

Customer Success 19

Customer Success Advertising Account Planning Stakeholders 19

SalesGlobe

FEBRUARY 11, 2021

If that’s how your sales organization looks at account planning, you’re missing out on a tremendous opportunity. Aspirational account planning revolves around how you think about and with the customer. The first step is to find that critical group of accounts with significant untapped growth potential for your organization.

Account Planning 52

Account Planning Supply Chain Value Proposition Account Management 52

SmartKarrot

FEBRUARY 22, 2022

Role: Sr Director of Customer Success Location: Remote, United States Organization: Bluewater Hayes Inc. As a Sr Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience.

Customer Success 19

Customer Success Retail Onboarding Customer Experience 19

OnStrategyHQ

MAY 17, 2023

This course’s first section will help define your core purpose and values. Core Values: Outlining the behaviors and values you expect from your team and organization. Purpose & Values Workshops (2 Parts) Time Allocation: ~180 mins. Attendees: Leadership and direct reports.

Organization 40

Organization Brainstorming Leadership Decision-making 40

SmartKarrot

AUGUST 11, 2020

Role: Customer Success Manager Location: Chicago, IL, US Organization: Box In this role, You will be working with new and existing Mid-Market customers to ensure that they are supremely successful with and delighted by Box. You will be responsible for effective onboarding of customers, build high customer satisfaction.

Customer Success 10

Customer Success Key Account Management Account Growth Leadership 10

SmartKarrot

MAY 30, 2022

Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value.

Customer Success 3

Customer Success Value Proposition Construction Onboarding 3

OnStrategyHQ

JULY 8, 2022

From our overview article, a competitive advantage is a strength that allows your organization to meet a customer need better than your competition. Competitive advantages help us understand what we’re best at in the market, what unique strengths we possess, and what our customers value. Download the Free Guide.

Insurance 52

Insurance Logistics Construction Manufacturing 52

Whetstone

APRIL 14, 2020

They always led with, or we always led with, “What does the customer need, what will the customer value?” ” And we hear from them first their perception of value. Whole industries can become irrelevant when the perception of value shifts significantly, a whole industry can become irrelevant.

Marketing 40

Marketing Management Software Software 40

SalesGlobe

MARCH 7, 2022

The feedback not only drives product/service improvements but provides a valuable perspective into the customer’s decision-making process, the company’s reputation, and the lifetime customer value. The Voice of the Customer is all about learning to listen and listening to learn. Macro Market Environment.

Government 52

Government Value Proposition Sales Innovation 52

Help Scout

DECEMBER 18, 2018

We can’t be innovating all the time. No one ever innovated beyond what was previously thought possible by playing the same game everyone else was playing. Our Design and Product teams used to work on whatever project was next, and engineers were organized by expertise (e.g., Some tools just work. Cross-functional crews.

Decision-making 40

Decision-making Publishing Logistics Onboarding 40

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The focus of Cisco is now on improving customer experience at every touchpoint.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The focus of Cisco is now on improving customer experience at every touchpoint.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

MAY 19, 2022

This is why customer success is a team sport. Since customer-centric organizations believe in team play, It is not to be played as a single team. Customer Success is a Team Sport, Not the Responsibility of a Single Team. Every team is responsible for customer success.

Customer Success 10

Customer Success Onboarding B2B Customer Experience 10

SBI

NOVEMBER 7, 2019

Founded in 2011, Percolate has grown into one of the leaders in the enterprise content marketing space, with customers that span both business and consumer brands including DHL, Electronic Arts, VMWare, and DocuSign. With the acquisition, Seismic boasts a roster of 750 customers. Headcount exceeds 800 across 12 offices. Industry News.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20