Account Manager Tips

NOVEMBER 22, 2022

New procurement teams introduce big challenges and new opportunities into the customer relationship. As a supplier you need to adjust fast and build a foundation of trust. The working environment will undoubtedly change from what you were used to with the previous procurement team. Biases based on assumptions, not facts.

Procurement 130

Procurement Suppliers Supply Chain Key Account Management 130

Nutshell

AUGUST 28, 2023

Creating a structured sales process is one of the most effective ways to boost your sales teams’ efficiency and results. With a formal sales process in place, your sales team has a framework to follow, and it’s much easier to stay on the same page, track results, and onboard new team members.

Decision-making 118

Decision-making Sales Negotiation Advertising 118

Nutshell

MARCH 18, 2024

Customer relationship management (CRM) systems have become vital in managing customer data, creating effective sales processes, and boosting sales team efficiency. However, one of the obstacles to implementing these crucial but advanced systems is a low CRM adoption rate from the team that needs to use it.

CRM 71

CRM Software Software Decision-making 71

Hubspot Sales

FEBRUARY 14, 2024

The last thing you want from a sales email is sleazy, spammy… or even sales-y copy. That might sound counterintuitive, but I interviewed Yuval Ackerman , email strategist, who shared her top tips for writing sales email marketing that don’t give you the ick! A focus on user benefits over product or service features.

Sales 92

Sales Marketing B2B Digitalization 92

Hubspot Sales

AUGUST 21, 2023

You have your list of names and phone numbers. Before the end of the day, you need to make 100 calls. Your sales manager has given your team a big pep talk encouraging you to dial, dial, dial. Now all you need is a cold call script. Plus, you may not always have an abundance of inbound leads.

Value Proposition 98

Value Proposition Decision-making Software Software 98

Hubspot Sales

AUGUST 21, 2023

When it comes to sales prospecting , it's more important than ever that you write concise, effective communication. Even if you do get your prospect’s attention, you can’t expect them to read your long, fluffy emails filled with the buzzwords of the day when they have many other emails to open. It should grab them.

Sales 98

Sales Decision-making Value Proposition Meetings 98

CMOE

FEBRUARY 13, 2024

A vision statement is a guide for your team’s goals, aspirations, and intentions. Below is a step-by-step guide that will help you formulate an effective team vision and provide a tangible document for the team to return to and seek direction from. This data should center on values, purpose, and performance.

Shareholders 52

Shareholders Suppliers Manufacturing Prioritization 52

Account Manager Tips

MAY 29, 2021

How to create a capture plan Capture planning is an essential strategy to retain your clients. Research by Frederick Reichheld of Bain & Company (the inventor of the net promoter score ) showed increasing customer retention rates by 5% increases profits by 25% to 95%. So how do you avoid this situation? You guessed it.

Negotiation 130

Negotiation Decision-making Suppliers CRM 130

Sales Management Plus -- SMP

FEBRUARY 13, 2024

SMP is a powerful distribution CRM system that can help streamline your sales and marketing efforts. One of the ways it does this is by allowing you to create templates for common and recurring emails. This not only saves time but also ensures consistency and professionalism in your communication.

CRM 52

CRM Decision-making Marketing Communication 52

OnStrategyHQ

MAY 1, 2023

An internal and external analysis is simply looking at your organization’s current performance from an internal and external perspective. The output of completing an internal and external analysis – also known as a strategic analysis – is to have a clear picture of your organization’s current state.

Suppliers 105

Suppliers Supply Chain Energy and Utilities Profitability 105

Nutshell

DECEMBER 21, 2022

Most sales training focuses on prospecting , lead nurturing, and closing techniques. In other words, the things a sales rep needs to know to attract new customers. But what should a seller do after securing a new buyer? So today, we’re diving deep into the world of customer retention.

e-Learning 71

e-Learning Sales Banking B2B 71

DemandFarm

APRIL 8, 2024

If you’re part of a B2B sales team, chances are that ABS as a strategy is on your radar. Identify your target accounts, put together a team of sales plus marketing, work out a hyper-personalized messaging and content strategy for those accounts, and measure your efforts. Sounds simple enough! The consequence?

Key Account Management 52

Key Account Management Account Management Stakeholders Meetings 52

Hubspot Sales

JULY 25, 2023

It’s one of the most effective ways to find customers, but only if you’re ready for various conversation scenarios. So, how should you cold call in real estate? Whether your prospect is a potential buyer, seller, or tenant, use these scripts to grab their attention. So, how do you get it right?

Insurance 92

Insurance e-Learning Negotiation Meetings 92

Insightly

JUNE 13, 2023

Are you feeling a little stuck in your marketing career? Even though the marketing career path isn’t a straight one, there are a few steps you can take to advance your career. Decide if you are ready for your next position It’s not always easy to know when you are ‘finished’ with a current role.

Marketing 98

Marketing Remote Working Decision-making Meetings 98

Account Manager Tips

JULY 9, 2020

Your first 90 days in a new job as an account manager are the most challenging.and with the most at stake. Because while you're trying to figure it all out, everything you do is being viewed through a microscope. A 30 60 90 day success plan is essential to help transition from your old job to your new one.

Account Management 130

Account Management Management Key Account Management Stakeholders 130

Insightly

JANUARY 30, 2024

The latest trend shaping the customer relationship management (CRM) horizon is the growing importance of the ability to integrate. One key takeaway from 2023 is that CRM systems should not operate in isolation. It leads to greater efficiency, deeper insights, and a better ability to meet the evolving needs of your customers.

CRM 52

CRM e-Learning Facilitation Decision-making 52

Help Scout

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. Armed with those insights and learnings, you should be able to get started on — or refine — your own customer service program to start delivering consistently exceptional support.

Small Business 127

Small Business Energy and Utilities Decision-making Leadership 127

Zendesk

DECEMBER 21, 2021

Just like last year, though, sales are in a unique place as buyers continue to work remotely, online sales increase, and the pandemic leaves companies on edge. Despite everything, your company’s goal for the coming year is probably the same as always: to grow and increase sales revenue. What they need from your sales reps is the why.

Suppliers 98

Suppliers Sales CRM Media 98

Red Star Kim

FEBRUARY 14, 2023

These are described further here: Before your set your goals – check your limiting assumptions (kimtasso.com) A first step is to identify or uncover what are often unconscious limiting assumptions. This suggests that rather than focusing on weaknesses, you focus on strengths.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

Hubspot Sales

AUGUST 1, 2023

As a salesperson in today’s business landscape, you'll need to better optimize your time and efficiency. You can now more easily meet sales targets, close deals, and foster customer relationships. Additionally, AI can help you focus on the parts of your job that you enjoy most.

Artificial Intelligence 80

Artificial Intelligence CRM Sales Media 80

Zendesk

DECEMBER 22, 2021

Whether in a cold call or a company follow-up, it’s painful to sit there while an uninformed sales rep fumbles their way through information you don’t need until you hang up out of mercy. But the fact is, a strong sales script can be a game-changer for your company and your sales team. Why use a sales script?

Sales 98

Sales CRM Marketing Meetings 98

Showpad

AUGUST 18, 2020

Our topic today is why that’s an issue and how to do it better. You learned three critical success factors , enablement’s role when it comes to digital transformation , the role of change management and why you should lead this change process and how to scale your enablement efforts. I hear you.

Digital Transformation 127

Digital Transformation Sales e-Learning Digitalization 127

Zendesk

OCTOBER 18, 2021

If you’ve heard the term “unique selling proposition” or “unique selling point” thrown around lately but aren’t quite sure what it means, we’ve got you covered. In this guide, we’ll provide a clear unique selling proposition definition and answer some of the most common questions people have about USPs. Common USP pitfalls.

Value Proposition 98

Value Proposition Finance Transportation Construction 98

Zendesk

AUGUST 10, 2021

With so much still uncertain and a new variant delaying some companies return-to-work plans , we are more reliant than ever on cloud solutions that allow us to connect and collaborate remotely. Read on to see why so many of these startups are investing in CX—and why you should be too.

Software 98

Software Software Decision-making Prioritization 98

Jermaine Edwards

JUNE 29, 2020

There are very few areas in your life where you can avoid speaking to others whether over the phone, face-to-face and now digitally. Did you know that you can design the experience you want with every customer you have every day? Do these statements ring true in your mind? That is just false.

Communication 130

Communication Decision-making Finance Key Account Management 130

SuperOffice

APRIL 7, 2022

Finding the perfect fit for your brand helps you get better leads and make more sales. Because the right leads result in faster sales cycles, greater customer retention rates, and a higher number of loyal brand evangelists. Creating an ideal customer profile (ICP) is a powerful way to understand your market and target audiences.

B2B 93

B2B CRM Sales Decision-making 93

Zendesk

FEBRUARY 7, 2024

What are customer win-back campaigns? Customer win-back campaigns are marketing efforts designed to reengage inactive or churned customers. For the latter, you need a system to recapture those customers. Customer win-back campaigns help businesses regrow customer loyalty through strategic, personalized messages.

Decision-making 52

Decision-making Prioritization B2C Profitability 52

ClearPoint Strategy

NOVEMBER 2, 2021

Which is why we pulled together a list of 20 of the most popular ones and describe the scenario that they are most useful. Your company-wide strategy is in place, but entirely ineffective—and you have a hunch that using a strategic planning model (and strategy software ) will make a big difference.

Stakeholders 145

Stakeholders Software Software Organization 145

Luminas Strategy

JANUARY 15, 2024

The following Harvard Business Review article, “The Hard Questions to Ask When Planning Your Strategy” provides an interesting perspective on conventional strategic planning and the importance of being realistic about the value that your organization creates. How special is the one thing that makes our business special?

Customer Value 52

Customer Value Supply Chain Value Proposition Advertising 52

Planview

FEBRUARY 17, 2022

To play an instrument, you must be able to read sheet music. When travelling to a different country, you need to practice and learn the common vernacular of the country you are visiting. In the same way, to be a Software Engineer you need to have an extensive knowledge of programming languages.

Software 98

Software Software Innovation Management 98

Help Scout

JULY 1, 2021

Perhaps there’s specific terminology to learn or a heavier focus on one type of metric over another. Often, customer service skills are transferable; however, in some cases there are significant differences that make things a bit more complicated. Why customer service is important in the healthcare industry.

Healthcare 104

Healthcare Insurance Decision-making Government 104

Insightly

MARCH 21, 2023

Your team should love the tools they’re using. Odds are, they probably don’t love them all. Now more than ever, it’s essential that your CRM has the ability to integrate with the tools your teams already use. CRM is an essential tool for businesses of all sizes and across industries.

CRM 52

CRM Software Software Finance 52

Zendesk

AUGUST 31, 2021

Customers love to feel special and understood. According to research from Epsilon, 80 percent of customers say they’re more likely to do business with a company if it offers personalized experiences. Of course, you can’t provide this level of personalization unless you truly know your customer.

Interpersonal Skills 97

Interpersonal Skills Value Proposition Decision-making Communication 97

Zendesk

JULY 9, 2021

Instead of making your customers wander through the pages of Google, optimizing your knowledge base will help them find information fast – a huge advantage when it comes to meeting your customers’ needs. Moreover, you’re missing out on the opportunity of enabling your existing customers to self-serve.

Management 89

Management Organization Meetings Communication 89

Zendesk

NOVEMBER 30, 2021

A new sales rep isn’t going to magically outsell the top performers the first day on the job. One of the most popular plans for success in a new environment is the 30-60-90 day plan. In this guide, we’ll show you how to create a useful three-month plan for managers, sales reps, and new territories. Days 61–90: Improving.

Management 98

Management Sales CRM Software 98

Zendesk

APRIL 18, 2022

Lead generation is the one aspect of business that we may never fully understand. There are hundreds of successful lead nurturing and sales plan templates once a lead is found, but even the most successful companies struggle with gathering leads in the first place. The sales industry can’t stop talking about lead generation.

B2B 98

B2B B2C Software Software 98

SalesPop

MARCH 25, 2021

Sales most definitely have two sides, and this is also true of account management. In his 2014 book Zero to One , Peter Thiel wrote, “In the 1990s, the focus was on the product, and not on sales. If your product requires advertising or salespeople to sell it, it’s not good enough. Eliminating the Blind Spot.

Account Management 98

Account Management Management B2B Advertising 98