Customer Think

JANUARY 16, 2024

Like many B2B marketing agencies, even though we’re a professional services business and don’t sell or re-sell technology, our firm gets marketed to regularly by companies looking to recruit us as a channel partner.

B2B 67

B2B Marketing Digitalization 67

Customer Think

NOVEMBER 3, 2023

Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks to AI. This post explores how businesses can embrace omnichannel experiences, self-service solutions, and data-driven personalisation to create amazingly seamless and unforgettable customer journeys.

Customer Experience 78

Customer Experience 78

Zendesk

JANUARY 29, 2024

Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant for the Customer Engagement Center (CEC) and accompanying Critical Capabilities report provides valuable information for business leaders looking for technology solutions that best meet their current and long-term needs.

CRM 52

CRM Publishing Software Software 52

Freshworks

FEBRUARY 6, 2023

Increasingly, they’re questioning the value they get from their tech stack—particularly large-scale software solutions that are often loaded with features and services they never use. Value is at the core of technology decisions today. That’s exactly the promise that Freshworks products keep delivering.

Software 98

Software Software Profitability Decision-making 98

Planview

JANUARY 10, 2022

At Planview, we have two great products that meet the varying needs of Professional Services organizations—whether it be products for Professional Services companies, professional services groups embedded in product companies, or those providing Managed Services. Major Events. TSW Conference.

Energy and Utilities 98

Energy and Utilities Profitability Decision-making Acquisition 98

Arpedio

MARCH 6, 2024

Rather than solely focusing on sales transactions, account management emphasizes building trust, understanding client needs, and delivering tailored solutions to drive long-term growth. Leveraging Technology In today’s digital age, technology plays a crucial role in enhancing account management efforts.

Account Management 52

Account Management Management Prioritization Client Relationships 52

Zendesk

OCTOBER 17, 2022

The third used electronics and information technology to automate production.”. Now, the Fourth Industrial Revolution is taking shape, characterized by “a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres.”. Intelligent technology. trillion in value by 2025.

Manufacturing 98

Manufacturing Artificial Intelligence Suppliers Digitalization 98

Customer Think

DECEMBER 27, 2023

In this blog, we are going to shed light on all such questions related to master data management solutions and services. We will have a look at how MDM technology […] How it can Transform the Sales and Marketing Efforts of an Organization?

Marketing 57

Marketing Management Sales Organization 57

Hubspot Sales

APRIL 15, 2024

For example, they've adopted new technology or announced expansion plans. With the industry's constant evolution, our team prioritizes staying informed about new product developments and market changes, ensuring we can provide the most relevant solutions.” They harness technology for prospecting efficiency.

Sales 114

Sales Prioritization CRM Communication 114

Flevy

FEBRUARY 28, 2023

It is a user-centric approach that involves understanding the needs, wants, and behaviors of users to create innovative solutions that are both practical and feasible. It is a way of thinking that focuses on understanding the needs of users and creating solutions that meet those needs. Creativity: Generating new ideas and solutions.

Innovation 111

Innovation Brainstorming Healthcare Banking 111

Whetstone

MAY 7, 2024

Around the same time, network computing and client-server technology emerged enabling sales teams to work collaboratively from a shared database. What they really want is solutions that address their specific pain points, add value to their operations, and contribute strategically to their long-term success.

Artificial Intelligence 52

Artificial Intelligence Manufacturing e-Learning Suppliers 52

QYMATIX

MAY 6, 2024

Ten years ago, only big technology companies could afford to develop or to implement sales analytics software to find cross-selling or to reduce customer churn. Now, medium-sized companies with limited marketing budgets can access these hi-tech solutions too and use it in a broader range of circumstances also, including B2B sales.

Sales Analytics 52

Sales Analytics Key Account Management B2B Sales 52

Zendesk

MARCH 24, 2023

In a rapidly changing world, technology holds the key to everything, from increasing efficiency and boosting productivity to enhancing sustainability and driving growth. Smart operations AI can help improve visibility and efficiency by monitoring the flow of information, services, and goods across the entire manufacturing operation.

Supply Chain 98

Supply Chain Manufacturing Shareholders Logistics 98

Nutshell

JANUARY 24, 2024

As artificial intelligence (AI) takes a more prevalent role in today’s world, you’ll find more opportunities to integrate this technology into your business strategy. Revenue intelligence involves using AI technology to analyze sales, product, and customer data to find new trends and areas where you can improve your revenue.

Artificial Intelligence 71

Artificial Intelligence Software Software Advertising 71

Zendesk

MAY 8, 2023

In response to macroeconomic pressure, technology companies of all sizes have been tightening their belts and flattening their org structures. Here are three ways software and cloud services companies can use AI to control costs: 1. But despite budgetary challenges, tech companies have reason to hope. “That amounts to about $1.3M

Prioritization 98

Prioritization Software Software Profitability 98

Brooks Group

APRIL 9, 2024

Their choices directly shape the direction of the procurement process and determine which solutions are selected. Department heads: Leaders of specific departments or teams who are accountable for the success of the purchased solution in their areas. They play a crucial role in securing buy-in and consensus among stakeholders.

Value Proposition 93

Value Proposition Procurement Decision-making Stakeholders 93

Zendesk

OCTOBER 19, 2023

Meet Derek Smart businesses are integrating AI-powered bots into their customer experience platforms to provide exceptional service across all channels. The rest of them are using technology like Derek, and they desperately need help. Meet SCR33CH AI is everywhere these days, but not all AI can handle customer service.

Innovation 52

Innovation Customer Experience Meetings 52

Zendesk

FEBRUARY 8, 2022

Vimeo is a SaaS company at the forefront of the video industry, empowering video creators with the tools and technology they need to succeed with video. Director of systems and service technology, Vimeo. Upon implementing Zendesk, Vimeo was able to: Deflect 30% of tickets with self-service tools. Attend the webinar.

Construction 98

Construction Digitalization Customer Experience Software 98

QYMATIX

FEBRUARY 5, 2024

This article explores the opportunities that generative AI presents for B2B companies and the challenges that this technology brings. Generative AI can produce innovative solutions and support human creativity by generating new data and content. This capability has numerous applications in art, medicine, manufacturing, marketing, etc.

B2B 52

B2B Artificial Intelligence Manufacturing Innovation 52

Insightly

MARCH 11, 2024

The history of customer relationship management spans over five decades and has spurred the continuous evolution of CRM technology. Let’s explore each in some detail so you can be prepared as a CRM user to leverage the most recent technology in your day-to-day business operations. The global CRM market was valued at $47.79

CRM 52

CRM Artificial Intelligence Cybersecurity Internet 52

PartnerTap

FEBRUARY 21, 2024

Co-selling transformation is a journey that requires the right people, technology, and best practices. Our CEO, Cassandra Gholston , just shared our co-selling transformation playbook , so this article details the modern co-selling tech stack and related co-sell transformation services every company will need to co-sell and win going forward.

CRM 52

CRM B2B Leadership Digitalization 52

Flevy

MARCH 26, 2024

Customer Journey Mapping offers a strategic solution by presenting a detailed visualization of the entire customer journey, from initial awareness through to post-purchase interactions. Assess new ideas, concepts, and solutions. Deliver solutions that effectively address customer demands. Improve customer retention rates.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Luminas Strategy

APRIL 21, 2024

How should you be thinking about technology and how to use it to help your organization to differentiate – work smarter, faster, drive down cost and better serve customers. Yet, beyond the technological overhaul, lies a profound message for corporate leaders driving organic growth.

Innovation 52

Innovation Organization Digital Transformation Digitalization 52

Nutshell

JANUARY 31, 2023

We’ve got a long list of improvements in the works, and we’re looking forward to continuing to invest in our product, service, and customers while advancing our mission of helping businesses grow their revenue with powerful, easy-to-use sales and marketing technology.

CRM 127

CRM Digitalization Advertising Marketing 127

Planview

MARCH 15, 2024

With a multitude of products and services that companies serve to customers, the recognition of Value Stream Management (VSM) in modern software delivery has never been stronger. With text-based generation comes more multi-dimensional advanced technology that, as one can imagine, produces a multitude of content formats. What is genAI?

Management 64

Management Artificial Intelligence Decision-making Software 64

Zendesk

MAY 9, 2023

Advances in technology, combined with new and ongoing business challenges, put us all under pressure to continue to evolve, improve, and do more for our customers. Moreover, this technology is available today. Zendesk AI is pre-trained and leverages the billions of service interactions we have available to us.

Supply Chain 97

Supply Chain Artificial Intelligence Innovation Customer Experience 97

Flevy

MAY 11, 2022

They are also aware of the capabilities of startups in quickly utilizing technologies. Exclusivity of the innovative solution is lost in an OCA due to mass participation of sponsors as well as solution providers. Search and Selection Solution Conversion Solution Assimilation. Solution Conversion.

Innovation 111

Innovation Suppliers Banking Manufacturing 111

PartnerTap

FEBRUARY 12, 2024

Buyers have changed how they buy products and services for their companies and deal dynamics are exponentially more complex. The market correction and slowdown in corporate purchases last year masked two much bigger problems that everyone who sells products or services to businesses are facing.

Sales 52

Sales Decision-making B2B Suppliers 52

Nutshell

AUGUST 28, 2023

Your steps may vary based on your industry and how thorough your process needs to be to secure leads, but in general, you’ll want to have strategies for each of these moments in the sales funnel: Prospecting Qualifying Developing rapport Presenting solutions Handling objections Closing the sale Following up 1.

Decision-making 118

Decision-making Sales Negotiation Advertising 118

Zendesk

JANUARY 30, 2024

Every business needs software solutions to thrive, and building the right tech stack means companies can put customer experience front and center. In the context of Zendesk, “tech stack” refers to a combination of tools and technologies that work together with our products—all geared toward improving a business’s customer experience (CX).

Customer Experience 52

Customer Experience Decision-making Meetings Innovation 52

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service. Here are some examples of how to use AI in customer service for your business.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Zendesk

JUNE 5, 2023

This includes offering conversational services across all channels such as web, mobile, and messaging–which is now HIPAA-enabled. In order to maintain confidentiality, many healthcare providers rely on home-built technology that connects to their EMRs (electronic medical records).

Healthcare 91

Healthcare Organization Insurance Digitalization 91

Planview

JANUARY 17, 2024

In today’s fast-paced and dynamic world of technology, the adoption of Agile methodologies has undoubtedly transformed the landscape of how technology teams function. In the tightly regulated environment of financial services, any lapses in these areas can have profound legal, financial, and reputational consequences.

Financial Services 59

Financial Services Management Prioritization Facilitation 59

Arpedio

JANUARY 5, 2024

This concept has evolved from mere customer service to an intricate process of building and nurturing long-term partnerships. The Impact of Technology on Relationship Management Technology has revolutionized relationship management in sales, providing tools that streamline and enhance interactions with clients.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Customer service technology has come a long way from the oldest documented customer complaint inscribed on a more than 3,700-year-old clay tablet.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Flevy

MARCH 20, 2024

This introduction to ChatGPT & Prompt Engineering presentation provides a comprehensive primer on the ChatGPT technology, developed by OpenAI, which stands for Generative Pre-trained Transformer. By following this framework, users can: Understand the underlying technology and its potential applications.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Government 52

PandaDoc

MAY 8, 2024

A robust SMB sales strategy is underpinned by adopting smart solutions like document management software and sales automation tools. Be ready to explain all complex technical concepts in simple, provide clear answers, as well as address concerns around solution cost, implementation, and support. What are SMB sales?

B2C 52

B2C Small Business Sales Decision-making 52