Zendesk

FEBRUARY 12, 2024

Top 35 customer service and customer support podcasts Conversations with Zendesk The Modern Customer Podcast CX Pulse Podcast CXChronicles Podcast Customer Service Academy Customer Service Revolution Customer Experience Superheroes Amazing Business Radio Future of Customer Service Crack the Customer Code Experience This!

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Planview

NOVEMBER 29, 2023

Visibility is not merely an operational insight; it’s the crucial factor in identifying the work that truly drives value and directly shapes customer experiences. A case in point is the journey of a global financial services company that recently adopted Planview’s Value Stream Management (VSM) solution.

Financial Services 59

Financial Services Customer Value Customer Experience Decision-making 59

Flevy

MARCH 21, 2024

Each global consulting firm maintains an internal knowledge management library of consulting framework presentations. Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Business Transformation frameworks used by management consultants.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Upland

JANUARY 29, 2024

Sales productivity involves how efficiently and effectively a sales team can generate revenue—while managing costs and resources, building customer relationships, and staying competitive in the market. This cross-functional teamwork helps you foster more unified and effective customer account management.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Arpedio

JUNE 1, 2023

Key Takeaways From SAMA 2023 Annual Conference ← Back to blog Once again, The Strategic Account Management Association (SAMA) brought together sales and strategic account management professionals from around the globe for their annual conference. Our customers are changing even faster.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

Luminas Strategy

NOVEMBER 1, 2022

Launching or bolstering e-commerce, virtual trade shows and innovation center demonstrations, and digital configuration tools can be done in a matter of months. Apply design thinking to meet the needs of specific customer personas. How can value be created and delivered using various channels?

Supply Chain 52

Supply Chain B2B Marketing Digitalization 52

Planview

AUGUST 16, 2022

These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized Resource Management. Enhanced Customer Experiences. Improved Revenue.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

OnStrategyHQ

JULY 8, 2022

Competitive advantages help us understand what we’re best at in the market, what unique strengths we possess, and what our customers value. Experience and industry leadership. ?We Our passion is to serve, innovate, and grow. Customers choose to use our insurance because: Trusted brand and excellent reputation. ?

Insurance 52

Insurance Logistics Construction Manufacturing 52

Planview

JUNE 23, 2022

Customers were able to learn more about it means to be a connected services organization, why it’s important, and what steps were necessary to make confident connections by attending this on-demand presentation session by Planview’s Director of Product Management Dave Blumhorst. Create A Business Model That Aligns Services Experiences.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Apptivo

MAY 26, 2022

Today improving customer experience is one of the top priorities of many organizations. Few ways in which customer satisfaction can help a business succeed. Happy and loyal customers tend to become your brand spokespersons and recommend you more. It allows them to turn the customers into brand advocates.

Retail 52

Retail Customer Experience Media B2C 52

SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

Arpedio

MARCH 18, 2024

Effective expansion tactics call for a blend of solid customer relationship management , astute data analytics, and personalized experiences that cater to diverse customer needs. Fostering Customer Relationships To fortify your position and pave the way for future growth, cultivating strong customer relationships is key.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Planview

APRIL 6, 2023

This is an assignment where you get business credit for partial work, like tackling just one of your value streams end to end. When you transform one value stream, that value stream shows the improved benefits of speed to customer value, greater security, reduced errors, and risk mitigation of digital disruption.

Software 52

Software Software Decision-making Digitalization 52

SmartKarrot

FEBRUARY 22, 2022

As a Sr Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Managing Churn/Cancellations.

Customer Success 19

Customer Success Retail Onboarding Customer Experience 19

SmartKarrot

DECEMBER 2, 2021

Role: Director, Customer Success Management Location: Remote, United States Organization: GRIN As a Director of Customer Success Management, you will develop and scale a world-class customer success management organization. Renewal Retention & Forecasting.

Customer Success 19

Customer Success Onboarding Retail Facilitation 19

SmartKarrot

APRIL 20, 2020

Role: Customer Success Manager II Location: Austin, TX Organization: Khoros Khoros is looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of their rapidly growing customer base. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Customer Value Innovation Account Growth 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The CCO keeps the customer at the centre of all actions and strategies.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The CCO keeps the customer at the centre of all actions and strategies.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 15, 2022

The Art of CRM: Proven strategies for modern customer relationship management. This is one of the best books that provide a detailed understanding of customer retention. The book was written by Max Fatouretch, who has an experience of over 20 years in the field of customer relationship management.

e-Learning 19

e-Learning CRM Acquisition Internet 19

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. CCSM Level 1 focusing on engaging, managing, and retaining customers.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SBI

DECEMBER 4, 2019

The ClearSlide® unified sales enablement platform empowers organizations to strengthen customer relationships, engage prospects, and deliver value through meaningful conversations and effective content. It’s impressive how they continue to innovate and evolve the platform to empower sellers. Opportunity Management.

Artificial Intelligence 26

Artificial Intelligence Account Planning Innovation Acquisition 26

SmartKarrot

JUNE 15, 2020

Role: Customer Success Manager Location: San Francisco, US Organization: GetAccept Customer Success Manager is responsible for developing and maintaining existing customer relationships. This role reports to the International Sales Manager. This role reports to the International Sales Manager.

Customer Success 10

Customer Success Retail Account Management Stakeholders 10

SmartKarrot

MAY 19, 2022

Customers will churn to simpler alternatives If the technology is too complex or not usable. Senior Management or C-Suite. The C-Suite is where everything about customer success needs to start. The founders and executives of the company need to keep the vision of customer success at the core of every activity.

Customer Success 10

Customer Success Onboarding B2B Customer Experience 10

SmartKarrot

JUNE 1, 2020

The subscription based business demands new ways of managing your customers through their entire lifecycle. Customer’s achievement of their business goals must be your top priority while they use your products. And to ensure that they succeed in achieving those goals, a dedicated Customer Success team has to be deployed.

Customer Success 11

Customer Success Onboarding Government Decision-making 11

SmartKarrot

NOVEMBER 2, 2020

According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience. Hung Nguyen, Content Marketing Manager , Smallpdf.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

SBI

NOVEMBER 7, 2019

Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey. Seismic , the market leader for sales enablement platforms, today announced the acquisition of Percolate, a leading marketing campaign orchestration and content management platform. Public Relations Manager, Seismic.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20

Nutshell

OCTOBER 8, 2018

BEN GOLDSTEIN, CONTENT MARKETING MANAGER “I wrote the email series announcing the price increase as well as the explainer page on our website, and I worked with Mike on the copy for the ‘You’re a Pro’ upgrade campaign.”. The next three emails took a deeper dive into the value of each individual feature. A dollar is nothing, right?

Communication 124

Communication Decision-making Software Software 124