Strategic Account Management Association

APRIL 5, 2021

For the CXO, they care about three categories of value: value to their customers, value to their firm and value to themselves. “So, So, Jacques, how do You define value?”. Both the CXO and salesperson will have their own definitions of value. Beware: This is not a one-size-fits-all exercise.

Manufacturing 520

Manufacturing Account Management Decision-making Meetings 520

Mercuri International

MAY 12, 2022

With greater transparency due to the wider availability of digital information, companies are having to compete on the totality of their offering – it’s not just the product, but the service, expertise and support that surrounds it, for example. Customer value orientation. The solution? In conclusion….

Account Management 52

Account Management Supply Chain Management Stakeholders 52

Planview

JUNE 23, 2022

If you can relate, you may be losing revenue, diminishing customer experiences, and putting more pressure on profits margins. What do organizations need to do to embrace the next phase of digital transformation? Digital Transformation is Key. Are you connecting your sales with opportunity planning?

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Mercuri International

FEBRUARY 2, 2023

Several studies have shown that companies with high levels of trust have more loyal customers, do more and more profitable business, get customers who recommend them, have shorter sales cycles, higher revenues and greater market value than companies with low levels of trust. And so, it is with business relationships.

B2B 52

B2B Profitability Suppliers Decision-making 52

PandaDoc

APRIL 17, 2024

Is a customer beginning to invest less in your contracts? How to use ACV, and who needs to use it ACV helps companies identify the profitability of individual clients. Sales ACV tracks revenue for individual customers, while ARR looks at total revenue. The five customers on one-year contracts each paid $500 per year.

Sales 52

Sales Internet Profitability CRM 52

Arpedio

MARCH 18, 2024

An invaluable component of measuring an expansion strategy’s success is looking at customer acquisition costs (CAC) in comparison to the customer lifetime value (CLV). This comparison is at the heart of understanding the profitability and sustainability of growth initiatives.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Flevy

MARCH 25, 2024

Optimizing Innovation : The final stage involves refining and optimizing the business model to maximize efficiency, profitability, and long-term sustainability. Profit Formula : Examining how value is captured and profitability is achieved within different business models. View the full presentation here: [link] 2.

Innovation 52

Innovation Value Proposition Stakeholders Organization 52

ClearPoint Strategy

JULY 28, 2021

The four perspectives for for-profit organizations include: Finance. The customer value proposition should be at the core of your strategy, which is why it comes directly after the financials (or mission). For-profit companies typically focus on achieving one of these three value propositions: Product leadership.

Value Proposition 98

Value Proposition Software Software Government 98

QYMATIX

APRIL 19, 2022

The digital transformation does not stop at medium-sized wholesalers either. In the typical business conduct of a B2B retail company, data plays a role in many areas : retail companies buy goods, use personnel, premises and marketing instruments to sell the products to customers in the markets and to generate sales and ultimately profits.

Artificial Intelligence 52

Artificial Intelligence Retail Procurement B2B 52

Jermaine Edwards

MAY 18, 2020

The big idea is this… What your customer bought from you today helps them get to where they might want to go today, but it doesn’t always reflect who they’re trying to become. A software company selling digital print solutions to a large engineering company maybe helping solve a range of challenges; cost savings, profit maximising etc.

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Jermaine Edwards

MAY 18, 2020

The big idea is this… What your customer bought from you today helps them get to where they might want to go today, but it doesn’t always reflect who they’re trying to become. A software company selling digital print solutions to a large engineering company maybe helping solve a range of challenges; cost savings, profit maximising etc.

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Flevy

MARCH 21, 2024

This framework emphasizes that a genuine Purpose-driven organization benefits from enhanced employee engagement, customer loyalty, and overall organizational resilience, especially critical in the Digital Age. Such periods often lead to inflation, reduced sales revenues and profits, and cutbacks in crucial investments like R&D.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Zendesk

JUNE 30, 2022

Additionally, investing just 5 percent in customer retention has been shown to boost profits by a minimum of 25 percent. It clearly pays to retain your customers—but how, exactly, do you keep them coming back for more? The key to customer retention and lifetime value is after-sales service. Use automation tools.

Sales 98

Sales Decision-making B2C Profitability 98

Arpedio

MARCH 26, 2024

It serves as the foundation for building strong customer relationships, understanding market dynamics, and ultimately closing deals that drive revenue and profitability. Value Proposition: Clearly articulate the value proposition of the proposed solution, highlighting the benefits, advantages, and return on investment (ROI) it offers.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

Cosawi

FEBRUARY 27, 2023

The second article addressed the critical role of Executive Sponsor engagement and how it can impact the success and resilience of your strategic customer partnership when done well. Even though teams have moved away from simply pushing products, they still are not aligned with what the customer values most.

Marketing 52

Marketing Suppliers Investors Account Planning 52

SmartKarrot

JUNE 27, 2022

Therefore, the lifetime value of a recurring customer should be considered over obtaining new prospective leads and immediate revenue using unethical operational strategies. Therefore, businesses must understand and avoid various moral and ethical dilemmas that may potentially affect customer success and organizational productivity.

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

SmartKarrot

MAY 28, 2021

Every service company needs to be customer-focused. Remember that if the customer is profitable, the company is profitable. This is why customer success works in the long run. The onboarding process for customers must be easy. Take for example: You own a digital marketing consultancy. Or boosting SEO?

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SmartKarrot

JULY 6, 2021

Apply here: [link] Role: Head of Customer Success Location: Cheshire, CT, US Organization: YourPrime As a Head of Customer Success, you will be responsible for the management of the Client Management team, primarily tasked with contract renewals on a £50+ million contract book, and organic growth activity.

Customer Success 10

Customer Success Insurance Onboarding Partnership Management 10

SmartKarrot

NOVEMBER 2, 2020

In contrast, customers who have a fantastic first experience are likely to have a high retention rate and become brand ambassadors.”. Jason Parks heads The Media Captain, a digital marketing agency located in Ohio. Allison Chaney, Chief Digital Training Officer, Boot Camp Digital. Andrei Vasilescu, CEO, DontPayFull.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

Zendesk

OCTOBER 18, 2022

Creates a customer advocate to help evangelize the value of your company and products or services. In this guide, we’ll cover 16 ways to connect with your customers, with examples and tips on how to put it into practice. Learn what your customers value. Build a customer-centric culture. Create empathy maps.

Media 98

Media Prioritization Customer Value Customer Experience 98

CoSell

MAY 20, 2021

But we live in a digital business world. Our interactions are occurring in digital reality and everyone is included. The customer journey is not starting with marketing and ending with sales. Forward-thinking executives know that they must look for adding customer value. That may have been acceptable in the past.

Shareholders 52

Shareholders e-Learning Brainstorming Profitability 52

Zendesk

NOVEMBER 16, 2021

Most customers will end up interacting with both sales and customer service. But in many teams’ perspective, the customer experience with sales has nothing to do with the experience with service. This is where companies start losing profit. That’s why a smooth, seamless experience is imperative for customer retention.

Sales 98

Sales Customer Experience Profitability Meetings 98

OnStrategyHQ

SEPTEMBER 10, 2021

Do any need to be sunsetted due to poor profitability? Here is a short list of suggested internal data you’ll find useful to your growth strategy work: Past 3 Years Revenue & Next 3- to 5-Year Forecast – Revenue by customer segment, revenue by product line/service offering. How are current products/services performing?

Marketing 98

Marketing Supply Chain Media Profitability 98

Planview

NOVEMBER 3, 2022

As a non-profit organization, providing value to customers is always their highest priority, but it’s challenging to know which investments or changes will have the greatest impact on customers. The need to align work with customer value is what drove Fernandes to focus his energies on VSM.

Financial Services 52

Financial Services Healthcare Decision-making Organization 52

SmartKarrot

APRIL 21, 2022

It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. Customer-centric organizations have grown to deliver amazing value and are important to create a truly ‘digital-native’ ethos. The roles include-.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 21, 2022

It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. Customer-centric organizations have grown to deliver amazing value and are important to create a truly ‘digital-native’ ethos. The roles include-.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

JULY 26, 2021

Apart from building fail-proof products and services, businesses have to focus more on delivering unbeatable customer experience to optimize profitability. What is the difference between customer experience (CX) and user experience (UX)? User experience (UX) is concerned with the experience that a customer has with your product.

Customer Experience 11

Customer Experience Artificial Intelligence CXM Digital Transformation 11

SBI

NOVEMBER 7, 2019

In today’s digital marketplace, buyers have an abundance of information at their fingertips, more distractions, and numerous reasonable options across. Join us for “From Vendor to Strategic Partner: Uncovering Insights to Generate Customer Value” webinar. Industry News. Prospect Engagement. The selling landscape has changed.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20