article thumbnail

What is omnichannel retail? Definition, examples, and trends

Zendesk

This is where omnichannel retail comes in. This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations. In this guide, learn more about omnichannel retailing, its benefits, upcoming trends, and how to craft an omnichannel strategy.

Retail 52
article thumbnail

Six Fundamentals to Improve Your Digital Transformation and Supply Chain Experience

Customer Think

A pharmacy customer may prioritize product availability, safety and compliance, whereas high-end retail shoppers prioritize quality and choice. Data source Gartner) Others may prioritize convenience, design, simplicity, and usability. We all have different needs […].

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

4 ways to stay ahead of the retail paradigm shifts that are here to stay

Zendesk

The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have shifted dramatically in 2020 due to the global pandemic.

Retail 52
article thumbnail

A Study in Contrasts: Companies That Go the Distance, and Those That Don’t…

Strategic Communications

For example, Fotomat’s drive-through film development services became obsolete as one-hour photo labs and digital photography gained popularity. Similarly, Borders’ brick-and-mortar bookstore model struggled to compete with the convenience and selection of online retailers like Amazon.

article thumbnail

How to Cater a Sales Strategy to Gen Z

Hubspot Sales

Take Digital Steps to Support In-Store Sales. Generation Zers are digital natives. It's easy to look at that figure and assume that prioritizing ecommerce is the best way to sell to them, but it's not that straightforward. Generation Z'ers, on the other hand, tend to prioritize thriftiness.

Internet 119
article thumbnail

KPI Library Resource: 10 Common Pitfalls in KPI Implementation

Flevy

A healthcare provider prioritizes KPIs related to patient processing speed, which unintentionally compromises patient care quality, deviating from its primary mission of delivering excellent healthcare. How do we identify this pitfall? Too many KPIs can overwhelm employees and dilute the focus on what’s truly important.

Retail 52
article thumbnail

What the Buyer's Journey Looks Like in 2022 [+3 Data-Driven Ways You Can Keep Up]

Hubspot Sales

Modern buyer's journey's awareness stage mostly revolves around digital media — particularly among consumers aged 18 to 24. 42% of respondents said they discover new products through retail stores, and 56% say they do so via television ads. Management needs to prioritize their reps' mental, physical, and professional well-being.

Internet 115