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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

The phrase tells us to have a positive mindset and look for the good when faced with a dire, and potentially devastating, turn of events. SAMA and Boston Consulting Group partnered in May 2020 to conduct a study aimed at discovering the early changes to customer expectations for sales organizations as a result of the COVID pandemic.

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Relationship Management Guide – Going Beyond the CRM

Upland

Gone were the face to face office meetings and networking at industry events, and in their place were hour-long zoom calls with sellers wearing hoodies. Now, however, things have changed. In mapping a rich understanding of how key players relate to one another, reps can start to uncover how things happen in the organization.

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Are You Letting Your Clients Slip Away? 12 Tips to Keep in Touch

Account Manager Tips

Use meeting scheduling apps 7. Create recurring milestone meetings 11. Share the load You don't have to be the only one in your organization communicating with key stakeholders. Use meeting scheduling apps Meeting scheduling software enhances client communication by automating the appointment booking process.

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Strategic Implementation

OnStrategyHQ

Implementing your strategic plan is key to ensuring your organization’s future growth and success. While strategy implementation is a critical follow-up for any new strategy or strategic plan, it poses significant challenges for many organizations. These meetings should be treated just as important as any other.

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Target Account Selling Demystified

Arpedio

Unlike traditional sales approaches that cast a broad net across various prospects, TAS hones in on a select few accounts deemed most valuable and strategically significant to the organization’s objectives. TAS offers a roadmap for sales teams to cut through the noise, forge meaningful connections, and ultimately win lucrative deals.

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Unleashing the Power of Mobilizers: A Guide for Implementing Challenger Sales Methodology

Arpedio

Understanding Mobilizers Mobilizers are pivotal individuals within organizations who possess the authority, influence, and vision to drive significant change and make critical buying decisions. Moreover, Mobilizers exhibit a keen understanding of their organization’s goals, priorities, and challenges.

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25 Tips for Successfully Promoting Your Public Dashboard (with Templates!)

Envisio

Because public dashboards help local governments and other public sector organizations craft compelling narratives about the amazing work they do! Being able to transform raw data into engaging stories using visualizations, scorecards, and progress updates helps connect your community and key stakeholders with the work being done.

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