Flevy

APRIL 14, 2024

The CES was developed in 2010 from research by CEB, which demonstrated that reducing customer effort in resolving issues significantly enhances loyalty more than merely delighting them. In contrast, high-effort interactions tend lead to disloyal customers.

Digital Transformation 52

Digital Transformation Decision-making Customer Experience Facilitation 52

Hubspot Sales

MARCH 20, 2020

Sales coaching is all about looking forward and developing your people. High-revenue growth companies are seeing the payoff; 54% of high-performing companies are using sales coaching more than in the past, and 60% use sales coaching as an integrated part of a sales training program. A survey of 330 U.S.

Sales 106

Sales Sales Training Sales Management Management 106

SBI Growth

JANUARY 4, 2014

Sales leaders have their goals for 2014. Reaction alone is a poison that slowly kills sales leaders. This post is for Sales Leaders to plan for success in 2014 and beyond. HR and Sales Ops leaders are called on to help enact the plan – and remind Sales leaders of the plan. Finalizing the 2015 Sales Strategy.

Sales 112

Sales Meetings Marketing 112

Flevy

OCTOBER 5, 2023

The term Growth Hacking was first coined by Sean Ellis—a startup advisor, angel investor, and entrepreneur—in 2010 to think beyond traditional Marketing and add a methodical, scientific approach to it. It is an important element of Marketing aimed at organizational growth.

Acquisition 103

Acquisition Investors Digital Transformation Profitability 103

QYMATIX

AUGUST 8, 2022

The Wollschläger Group now had 12 branches throughout Germany and employed over 600 people, including 130 sales field experts. In 2010, after ending the partnership with Adolf Pfeiffer GmbH & Co. In this new function, he was responsible for national sales. KG had more than doubled from 2000 to 2010.

Logistics 40

Logistics e-Learning Telecommunications B2B 40

SBI

DECEMBER 8, 2020

Top Sales Tools of 2020 and the Digital Sales Revolution. Today, I’m announcing the solution providers I’ve selected for the final cut of the Top Sales Tools of 2020 list. I include more than 20 solutions that can make a huge impact on sales. December 8, 2020. Let’s take a look back over time.

Digitalization 67

Digitalization Sales Software Software 67

Red Star Kim

FEBRUARY 21, 2024

Most sales frameworks are based on evidence that shows the right order in which we ask questions. SPIN selling Neil Rackman, a research psychologist at Huthwaite Research, analysed more than 35,000 sales calls over a period of 12 years. The focus of the research was the use of open and closed questions in complex sales situations.

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

SBI

MAY 7, 2019

The Top Sales Tools of 2019 Guide. It was way back in 2010 when I published the first Guide to Sales Tools. The 100 page guide, the first exhaustive list of sales technologies to be published, included just 53 solutions. So, you could estimate that we started 2010 with around 35 solutions. Engage Prospects.

Publishing 40

Publishing Sales Technology Sales Onboarding 40

Hubspot Sales

OCTOBER 2, 2019

As a sales leader, your ability to develop and retain your sales reps is important to your company’s bottom line and future success. Employee retention in the sales field continues to be an issue. In 2018, the average sales professional tenure was reported to be 1.5 years , down by half from 2010.

Management 119

Management Performance Review Sales Software 119

QYMATIX

AUGUST 31, 2021

In this post, you’ll learn about six interesting findings from various studies on artificial intelligence in B2B sales. If you’ve landed in this post, you may be considering whether and how you can use artificial intelligence for your sales. So, what’s the real benefit of using artificial intelligence in B2B sales?

Artificial Intelligence 40

Artificial Intelligence B2B Interpersonal Skills Sales 40

QYMATIX

MARCH 7, 2023

Do you want to realize your potential in B2B sales and be more successful than the competition? Accurate AI-based sales forecasting is an insider’s tip – right? Some company exceptions have already successfully incorporated sales forecasting into their sales process. Why are Sales Forecasts Important?

B2B 52

B2B Sales e-Learning Software 52

Brooks Group

APRIL 5, 2023

Mental Models, Cognitive Tunneling, and the Crisis of Qantas Flight 32 On November 4, 2010, Captain Richard Champion de Crespigny entered the cockpit of an Airbus A380 headed from Singapore to Sydney, Australia. Imagine your sales team is having trouble closing deals in late stages. Here are a few ideas for doing this: 1.

Sales Training 87

Sales Training Decision-making Sales Environment Onboarding 87

Hubspot Sales

AUGUST 25, 2020

Personal motivation is a powerful foundation of sales success. Sales has one of the highest voluntary turnover rates compared to other industries. By 2018, the average sales rep tenure was 1.5 years — half of what it was in 2010. One of the skills that is important as a sales manager is re-engaging discouraged reps.

Management 94

Management Sales Sales Management Meetings 94

Hubspot Sales

AUGUST 25, 2018

A quick Google search or skim through your favorite sales blogs will show article upon article about how to hire the perfect reps, increase customer retention, and write the perfect sales job description -- for good reason. What if the biggest threat to sales teams isn't losing clients, but losing our teammates themselves?

Sales 111

Sales Acquisition Account Planning Sales Management 111

Chally

MARCH 18, 2021

Hiring in the New Normal – identifying sales candidates who will thrive through changing sales approaches and structures. Finding the right sales candidates who can sell successfully has always been tough. years in 2010 to 1.5 In 2010, the average job opportunity for entry and mid-level sales required 2.5

Onboarding 52

Onboarding Decision-making Virtual Selling Sales Leadership 52

Zendesk

DECEMBER 15, 2023

The benefits of bootstrapping The first incarnation of Slice was founded in 2010 and was called MyPizza. That changed in 2015—Slice was about to generate $40 million in sales, but Sela realized he wanted the company to scale at a quicker clip. Before launching, Sela studied the pizza industry.

Investors 52

Investors Profitability Small Business Meetings 52

Openview

OCTOBER 25, 2018

When Kevin Gaither was hired as the forty-ninth employee at ZipRecruiter , the closest the organization had come to talking about sales was to say that they didn’t want to have a call center. A leading online employment marketplace, ZipRecruiter had experienced astronomical growth since launching in 2010.

Sales 95

Sales Customer Success Communication Marketing 95

Hubspot Sales

MARCH 20, 2018

If you're an IT reseller, value-added reseller (VAR), or channel partner advising clients on any part of the front office (marketing, sales, or customer success) -- especially for businesses under 1,000 employees -- there are a few trends you should be aware of. But did you know this happening in sales technology now too?

Software 86

Software Software Brainstorming Customer Success 86

Sales Gravy

MARCH 24, 2014

Robert Terson has been a sales professional and entrepreneur his entire adult life. He retired from his advertising company in 2010, after 38 years in business. Today, Bob writes, speaks and generously shares his time with others. Bob also does some

Advertising 40

Advertising Sales 40

Nutshell

SEPTEMBER 12, 2018

In other words, Highrise won’t be adding any more new features to the product, or evolving with the changing needs of sales teams. Here are the top 5 Highrise alternatives that sales teams need to consider when choosing a new CRM: Nutshell. Salesforce Sales Cloud. Unlimited contacts and data storage in all plans: Yes.

CRM 74

CRM Innovation Customer Success Sales 74

Engage Selling

JANUARY 3, 2011

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Sales 84

Sales 84

Hubspot Sales

MAY 14, 2019

Who's likelier to make a mistake: The rookie sales rep who's never sold a day in their life, or the veteran rep who's been on the front lines for nine years? While a tactic or technique may have been very effective in 2010, 2012, or even 2018, technology, industries, jobs, and people change. That's an issue.

Stakeholders 88

Stakeholders Suppliers Meetings CRM 88

QYMATIX

JANUARY 3, 2023

As a result, the additional sales were about another 20% from recommendations in 2002. CALCULATE NOW THE ROI OF QYMATIX PREDICTIVE SALES SOFTWARE. Thus, it becomes clear that their combination is essential for a successful product sales policy , customer satisfaction as well as attracting new ones. They DO Work.

e-Learning 40

e-Learning Internet Retail B2B 40

Tenfold

OCTOBER 10, 2017

Back in 2014, gamification as a strategy for improving sales productivity was the trend – not that it was a new breakthrough idea then. The theory of gamification gained popularity as early as 2010, when the engagement and productivity gains from the strategy captured the fascination and funds of venture capitalists.

Energy and Utilities 40

Energy and Utilities CRM Sales Software 40

Hubspot Sales

OCTOBER 5, 2018

In 2010, eBay introduced a dedicated site for classified listings , eBayClassifieds.com. Websites & Businesses for Sale. What happened to eBay Classifieds? Do a quick search for “ eBay Classifieds ” in the eBay Community and you’ll find threads of confused eBay users wondering where eBay Classifieds has gone. Specialty Services.

Construction 77

Construction Meetings Sales 77

Hubspot Sales

FEBRUARY 4, 2020

However, what worked to build new companies in the 2010’s isn’t necessarily the best course of action in 2020 and beyond. This is where your company begins creating demand for your product, and implementing sales processes to sell and deliver the product on a wider scale. Scaling a company doesn’t have to be a destructive process.

Value Proposition 87

Value Proposition Suppliers Innovation Business Planning 87

SBI Growth

AUGUST 12, 2012

Are you dependent on the top 20% of your sales force to ensure that you hit quota? 78% of the Sales VPs we speak with are worried about the disparity of their team’s talent. At SBI, we often see Sales Talent disparaged as the result of an ineffective Sales Training program. Sales Skills Overview/Best Practices.

Sales Training 97

Sales Training Sales Prioritization Meetings 97

SBI Growth

OCTOBER 28, 2012

Your sales team wants one thing from you: leads that are ready to buy. Do you have anyone dedicated to nurturing leads that aren’t “sales ready”? Does someone qualify the lead before it’s sent to a sales rep? Does your content guide your buyers through the sales funnel at their own pace? Qualify leads as sales ready.

Marketing 127

Marketing Management Communication Meetings 127

Hubspot Sales

SEPTEMBER 27, 2021

The franchisee will manage the daily activities that go into keeping a franchise location operational — including opening the store, overseeing sales, and locking up at the end of the day. The franchisor declared bankruptcy and closed in 2010, but to this day, one franchisee’s location exists in Bend, Oregon.

Retail 94

Retail Advertising Small Business Innovation 94

SBI Growth

AUGUST 23, 2013

There is a better way to differentiate your sales force from the competition. Sign up for SBI’s 7th annual research tour: " How to Make Your Number in 2014: A Sales Strategy You Can Execute." Learn why a customized sales process is the ultimate competitive advantage. Not Just a Regular Sales Process.

e-Learning 110

e-Learning Internet Decision-making Leadership 110

SBI

APRIL 9, 2014

As it goes for business, so it goes for Sales. Do you employ leverage to get the most from your sales organization? One way to accomplish that is to deploy sales tools. Back in 2010 when I first wrote about the topic of leverage in Sales, I talked specifically about DiscoverOrg. You’re using leverage.

Decision-making 55

Decision-making Banking Sales Software 55

Strategic Communications

JULY 9, 2021

As you might imagine, sales this time around have already far surpassed sales of the books I wrote back in 2010. Last year, during the pandemic, they asked me to update the book— Managing Remote Workers —which was re-released in an entirely new version in November. The Pandemic’s Impact on Remote Work.

Remote Working 52

Remote Working Healthcare Communication Manufacturing 52

Hubspot Sales

FEBRUARY 1, 2021

Between 2010 and 2011, the company averaged one acquisition per week of smaller businesses, and many Google services originated as products first sold by these companies. These entrepreneurial ventures sometimes involve purchasing smaller businesses that can meet the needs of existing target markets.

Small Business 101

Small Business Profitability Innovation Investors 101

Openview

MAY 25, 2018

based companies hit 132 in January 2018 alone, the highest monthly total since February 2010, according to global outplacement consultancy and executive coaching firm Challenger, Gray & Christmas, Inc. Here’s a fact that should get your attention: The number of CEOs who left their jobs at U.S.-based

Healthcare 67

Healthcare Leadership Media Organization 67

Zendesk

FEBRUARY 17, 2021

Founded in New York in 2010, Birchbox is a “try and buy” beauty subscription service that sends a personalized box of samples to its one million customers every month. In a year of forced change, customer-facing experiences like e-commerce browsing, point of sale, ordering, and curbside pickup had to be simpler than ever.

Retail 98

Retail e-Learning Customer Experience Insurance 98

SBI

FEBRUARY 19, 2020

Zuant , the award-winning mobile lead capture cloud solution, announces record client growth and event set-ups year-over-year since it’s launch in 2010. CMOs, event marketers and sales reps are spending considerable time and budget exhibiting at shows. Zuant allows marketers to track their ROI from events in terms of sales revenue.

Marketing 27

Marketing Account Planning Digital Transformation CRM 27

KAMCast

MARCH 18, 2021

You are, in essence, risking showering the client with an ill-timed pitch fest, and a ‘spray and pray’ sales approach. Since 2010, she has run a strategic digital marketing agency, Harbour 32, with her Swedish husband.

Account Management 52

Account Management Key Account Management Digitalization Profitability 52