Showpad

OCTOBER 9, 2020

This post will recap TRANSFORM 2020 keynotes, breakouts and sessions and give you some new ideas about sales enablement you can put into practice right now. Customer obsession = a great customer experience. Showpad Co-founder and President, Louis Jonckheere, spoke about creating an easy B2B customer experience. .

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Freshworks

JUNE 21, 2021

The accelerated digital transformation we saw in 2020 has forced businesses to embrace and invest in omnichannel capabilities more than ever before. Technology has, and will continue to create, more channels for customers to engage, most recently – video, instant messaging (IM), and voice messaging (VM) platforms.

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Digital Transformation Customer Experience Retail Decision-making 70

Zendesk

JANUARY 17, 2023

In the earlier days of ecommerce, the only digital storefront a company needed was a website. As the ecommerce landscape evolved, companies started creating digital storefronts across multiple platforms such as mobile apps and online marketplaces. Enhance customer experiences by embracing ecommerce trends.

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eCommerce Retail Digital Transformation Digitalization 52

Zendesk

FEBRUARY 16, 2021

Last year changed consumer behaviors and sped up businesses’ transition into a digital-first world. Stuck at home, consumers increasingly turned to online solutions—think: digital banking, on-demand food and grocery delivery apps, online shopping, telehealth, and more. Businesses had to up their game. Jump to: Financial Services.

Supply Chain 76

Supply Chain Financial Services Healthcare Manufacturing 76

Zendesk

AUGUST 10, 2021

But what started as an emergency order quickly became the new way of life, giving rise to a truly digital-first marketplace. In fact, the Zendesk Customer Experience Trends Report found that ecommerce sales increased by 30 percent in 2020. Today’s customers also care about different things than they did pre-pandemic.

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Sales Digitalization Media Software 104

Zendesk

DECEMBER 21, 2021

Customer experience expectations are skyrocketing as we move out of the pandemic. 86 percent of buyers are willing to pay more now for a great customer experience and companies are taking notice. A huge part of the customer experience now takes place on social media and in more casual communication channels (i.e.

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Suppliers Sales CRM Media 98

Hubspot Sales

NOVEMBER 17, 2020

2020 has been a year of massive change. But what does "growth" mean in 2020? Businesses moved their entire customer experience and go-to-market online, many for the first time. Customer Empathy in Communications and Policies Build Trust. In 2020, there was no playbook. Lean into customer empathy.

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Virtual Selling Shareholders Decision-making Communication 126

QYMATIX

MAY 16, 2023

Between 2020 and 2022, up to 47,000 more shops and branches will follow. Similarly, a Bitkom study from 2020 also showed that 56% of the companies surveyed were able to expand their customer base due to digitalisation, with 41% reporting an increase in sales. Digital-first – customer second? Take Germany.

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Artificial Intelligence B2B e-Learning Manufacturing 40

Planview

AUGUST 16, 2022

These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized resource management is critical for delivering customer success and protecting profit margins.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Zendesk

AUGUST 20, 2021

Here are a few recent examples of healthtech making headlines: Digital healthtech startups raised a record $7.2 It’s hard to argue that we’ve reached a digital tipping point, and patients stand to benefit from the shift, whether through easier appointment scheduling or more availability of remote providers.

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Healthcare Investors Digitalization Government 80

ACT

APRIL 20, 2022

Email marketing is pretty much limited to email, which can’t give you a broader insight into customer preferences and behaviour. billion in 2020. . It also means you’ll likely devote more of your digital marketing efforts to email campaigns — from the overall marketing strategy down to the words and images in every email you send.

Marketing 52

Marketing Small Business Media Software 52

Freshworks

NOVEMBER 12, 2020

Well, that’s digital transformation on steroids. This means pure, filter-coffee like data can lead to great machine learning models that can realize bot-based, algorithm-driven, one-to-many customer interactions that can truly transform the customer experience. . Pretty much known, wasn’t it? Click here.

e-Learning 52

e-Learning Artificial Intelligence Transportation Digital Transformation 52

Zendesk

AUGUST 10, 2021

But what started as an emergency order quickly became the new way of life, giving rise to a truly digital-first marketplace. In fact, the Zendesk Customer Experience Trends Report found that ecommerce sales increased by 30 percent in 2020. Today’s customers also care about different things than they did pre-pandemic.

Sales 52

Sales Digitalization Media Software 52

Zendesk

FEBRUARY 10, 2021

In 2020, the office went virtual. Over the next few years, the cloud computing market is expected to keep growing by double digits. Over the next few years, the cloud computing market is expected to keep growing by double digits. SaaS (Software as a Service) providers sell access to application software and databases.

Internet 52

Internet Software Software Customer Experience 52

Zendesk

JUNE 9, 2022

This business should have invested in an omnichannel customer experience, which would have united online and offline channels—and likely resulted in a sale. But according to the Zendesk Customer Experience Trends Report 2022 , only a third of companies are omnichannel. You give up and decide to buy a dress elsewhere.

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CRM Media Advertising Customer Experience 98

Zendesk

MAY 26, 2021

The COVID-19 pandemic also changed customer service for good. What started as a global health crisis became the accelerant in our transition to a truly digital-first world. They also invest in their knowledge base because customers expect to find answers on their own. What are the 3 elements of customer service?

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Interpersonal Skills Customer Experience Media e-Learning 105

Zendesk

APRIL 13, 2022

These resources can include everything from marketing materials and sales software to sales scripts and additional sales employees. These functions include software solutions as well as any physical resources needed for your sales support specialists to do their jobs. Email automation and email analysis software. Sales scripts.

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Sales Software Software Interpersonal Skills 52

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. Phil Strazzulla, CEO and founder of Select Software Reviews , agrees. Two other areas expected to see continued growth in 2020 and 2021 are podcasts and video.

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Artificial Intelligence Marketing e-Learning Advertising 59

Showpad

NOVEMBER 17, 2020

A Head of Remote Work is a new director or executive-level occupation that arose in 2020 as a result of the COVID-19 pandemic. A remote workforce lives and breathes, predominantly, with the following software: Communication. So what exactly does a Head of Remote Work do, and would your organization benefit from one? Collaboration.

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Remote Working Artificial Intelligence Procurement Onboarding 52

QYMATIX

FEBRUARY 21, 2023

The platform is all about customer experience management. For example, Facebook uses various forms of artificial intelligence, such as facial recognition software, which has been criticized many times in the recent past by civil rights activists for problems with accuracy. play any role for these corporate leaders.

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Artificial Intelligence Supply Chain Internet Software 40

ACT

JANUARY 13, 2023

To achieve this, SMBs had to adopt technology quickly in 2020 to maintain profitability and employee productivity, and we continue to see the ripple effects today. One of the best uses of AI is to create a personalized customer experience for buyers by automating manual tasks and streamlining the process. billion by 2025. .

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Cybersecurity Small Business Artificial Intelligence Onboarding 52

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. But how to do it well often is—especially transformation supporting greater customer-centricity.

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Digital Transformation Digitalization Customer Experience Supply Chain 98

CMOE

APRIL 22, 2020

In the area of technology, companies need to employ modern methods of retaining customers and employees. Whether it’s building software systems or changing up how workers execute their daily tasks, organizations need to pay attention to the newest trends in technology. The following offers some insight into five emerging technologies.

Innovation 64

Innovation Artificial Intelligence Remote Working Software 64

Hubspot Sales

APRIL 27, 2023

The SaaS (Software-as-a-Service) business model is one of the fastest-growing of the last decade. That's how much SaaS, as a global industry, is projected to be worth by 2026 — nearly double how much it was worth in 2020 ($158 billion). They inform clients about new offers and provide excellent customer support. occupations.

Sales 110

Sales Account Management Communication Sales Management 110

SBI

DECEMBER 23, 2020

Waltham, MA — December 23, 2020. The deal combines two of the leading players in the sales enablement space bringing together a more complete solution for sellers to engage buyers in the digital world. Bigtincan Acquires ClearSlide to Create Industry's Only End-to-End Sales Enablement and Engagement SaaS Offering.

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Artificial Intelligence Acquisition eCommerce Remote Working 26

ACT

AUGUST 24, 2022

If you’re an independent financial advisor , you might wonder if you really need customer relationship management ( CRM ) software. billion in 2020. CRM workflow automation also streamlines the sales process and improves the customer experience. But email marketing isn’t going away any time soon.

CRM 52

CRM Financial Services Client Relationships Media 52

Zendesk

APRIL 10, 2021

Self-service options aren’t just nice-to-haves for customers. They’re critical for creating the smooth, fast support experience today’s customers expect. If using a bot, Davis recommends writing short, digestible articles, which will be easier for bots to recognize and for customers to process.

Digital Transformation 52

Digital Transformation Customer Experience Publishing Organization 52

SmartKarrot

DECEMBER 16, 2021

The customer experience (CX) has always been a priority for companies. Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. This is particularly relevant for sectors like FMCG, consumer apparel, and, most recently, consumer-facing software apps. Yet, only 26.2%

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Customer Experience Prioritization Stakeholders Customer Success 11

PandaDoc

NOVEMBER 16, 2023

However, creating accurate quotes manually — juggling between spreadsheets, and trying to keep up with rapidly changing customer data — can feel like an impossible challenge. This is where the right quoting software steps in to strengthen your CRM, fusing customer relationship management and advanced quoting processes under one roof.

CRM 52

CRM Software Software e-Learning 52

Zendesk

AUGUST 11, 2021

The way customers expect to interact with businesses has changed. Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Showpad

MARCH 11, 2020

Recently, our US-based team headed to Chicago while our EMEA Showpadders gathered in Ghent, Belgium for our 2020 Revenue Kickoffs (RKO). And as the Chief Customer Officer, I am more envirgorated than ever to partner with our customers to become best-in-class in sales enablement and digital transformation.

Digital Transformation 64

Digital Transformation Transportation Manufacturing Digitalization 64

Planview

JULY 22, 2022

As the world grows more and more digital, customers across every industry are expecting digital-first, timely assistance and support. As shown in this digital transformation in banking case study roundup, all businesses — including banks — have been forced to change and evolve with the times.

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Digital Transformation Banking Digitalization Construction 52

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

Insightly

MAY 25, 2021

In March 2020, Pew Research reported that only 7% of civilian workers in the United States have access to a flexible workplace. Bureau of Labor Statistics in September 2020, 64% of Americans are now working at home. Others introduced new technology to improve digital operations and meet new customer trends. Wasted time.

Finance 105

Finance e-Learning CRM Software 105

Hubspot Sales

FEBRUARY 5, 2020

In 2010 you won because of your product, in 2020 you win because of your customer experience. Because of that, your customer needs to be at the center of your entire business. Without delivering a consistently great customer experience, you can kiss those referrals goodbye. Get a single system of record.

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CRM Customer Experience Software Software 97

SBI

DECEMBER 4, 2019

San Francisco, December 4, 2019 — ClearSlide introduces its Winter 2020 update offering users powerful tools for data-driven email outreach and support for real-time collaboration and feedback to build more effective content strategies. Revegy more than doubled net new customers from 2017 for its SaaS-based subscriptions.

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Artificial Intelligence Account Planning Innovation Acquisition 26

SmartKarrot

JANUARY 5, 2021

Being passionate about guiding leaders on making their companies “unforgettable,” she is the Founder and CEO of Customer Bliss and is fondly known as the “Godmother of Customer Experience.”. Making it to the Top 25 Customer Success Influencers in 2020, Kristi has turned the tables for hyper-growth B2B SaaS companies.

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Customer Success Leadership Customer Experience B2B 21