Red Star Kim

NOVEMBER 9, 2023

Unusually, he has accolades for both customer service and human resources. The examples are mostly products so it’s not ideal for professional services. Look for opportunities and threats and explore them with imagination, ambition and a creative understanding of customers, products and resources. overall purpose?)

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Red Star Kim

SEPTEMBER 8, 2023

Second, I observed that often in professional services marketing and business development we have minimal involvement in research, innovation, product development and pricing. Perhaps one of the reasons that pricing is often outside of M&BD in professional services marketing.

Procurement 147

Procurement Value Proposition Finance Artificial Intelligence 147

Strategic Communications

OCTOBER 3, 2023

When it comes to trend spotting in the marketing space, there’s a bright, shiny thing in the room: artificial intelligence. But it can also be a distraction that keeps marketing pros focused raptly on it and turning their attention away from other compelling technologies and trends that should be on their radar screens.

Marketing 80

Marketing Advertising Co-Creation Digitalization 80

Planview

DECEMBER 13, 2023

This is one of the reasons why an increasing number of organizations are diversifying their service offerings throughout the customer lifecycle. And one area gaining momentum is the adoption of as-a-service models. Why Is Maximizing Revenue with Connected, as-a-Service Offerings Important? What are connected services?

Organization 64

Organization Innovation Software Software 64

MDI Training

JULY 26, 2023

In this blog post, you will learn about the areas where this technology is particularly suitable and what you, as a leader, should pay special attention to. Customer Service and Recruiting A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions.

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Leadership Digitalization 52

Red Star Kim

MAY 2, 2023

Following my past research (some of which was published in my 2020 book Essential soft skills for lawyers (kimtasso.com) ) I keep an eye out for the latest information relating to the soft skills (particularly leadership skills) most in demand and how these relate to the professional services sector. And why are they so important?

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

ACT

NOVEMBER 29, 2022

Marketing automation software helps businesses with all of their customer experience and marketing efforts including email marketing , content marketing , and SEO , all of which improve their customer journey and shape their marketing strategies. If you’ve missed out on this trend, you risk lagging behind your competitors.

Marketing 52

Marketing Small Business e-Learning Artificial Intelligence 52

Upland

JUNE 14, 2023

What are the top challenges facing chief revenue officers and sales leaders in 2023? Contemporary trends have compounded the difficulty of recruiting. And how can account planning help? There’s plenty of uncertainty in the economy right now. But also, a lot of opportunity.

Artificial Intelligence 195

Artificial Intelligence Digital Transformation Account Planning Supply Chain 195

Red Star Kim

JANUARY 22, 2024

I also wrote a blog post about one of Helen’s digital products here: System review: CogniClick for instant, personalised research (kimtasso.com) ) Further details of the author: Helen Kensett | LinkedIn Overview This simply but powerfully illustrated little black book comprises 260 pages. What are their future market trends?

Value Proposition 130

Value Proposition Emotional Intelligence Sales e-Learning 130

Planview

JANUARY 22, 2024

As we welcome the new year, we asked our team of product innovation experts and thought leaders to identify trends they’re seeing across the industry and within our customer implementations. Trend #1: Greater Financial Scrutiny on New Product Development Balanced Against Innovation Opportunity While the U.S.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69

Zendesk

MARCH 2, 2023

The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. Retail’s Big Show brings together change-makers and leaders from around the globe to showcase the latest innovations and illuminate trends. Here are the top five trends expected to impact the retail industry this year.

Retail 52

Retail eCommerce Digitalization Logistics 52

Hubspot Sales

APRIL 6, 2023

To stay on top of the ever-evolving B2B ecommerce game, you need to pay attention to trends. In this post, we highlight the top 10 for 2023: 1. Pro tip: Read more about social commerce in this blog post. A McKinsey survey of close to 3,500 decision makers found that customers want a more personalized experience.

eCommerce 106

eCommerce B2B B2C Retail 106

Insightly

JANUARY 10, 2024

To help you answer this question, Ascend2 and Insightly fielded The Future of Martech 2024 survey in September, 2023. Chip’s second guest is Jay Baer, a business growth and customer experience strategist and researcher, and author. AI caused a panic in 2023, but we’ll see a change in 2024.

Finance 52

Finance CRM Acquisition Decision-making 52

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. This is why it is often referred to as the word “smart.”

CRM 52

CRM Customer Experience Software Software 52

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. This is why it is often referred to as the word “smart.”

CRM 52

CRM Customer Experience Software Software 52

Hubspot Sales

APRIL 5, 2023

You’ll also need a thorough knowledge of sales trends and stats to succeed. Explore different salary stats (as of 2023) that different sales positions provide and what skills these roles require. Inside sales reps are tasked with nurturing leads and converting them into customers. This position pays $117,000 on average.

Software 119

Software Software Sales Meetings 119

Red Star Kim

JUNE 15, 2023

Our Product | Beauhurst Crunchbase – High growth startups and industry trends Find Next Investment – Crunchbase DataGardener – All companies in the UK (from Companies House). profit, growth and core legal services) How can Nexl help law firms execute their Strategic Account initiatives? Helpful for competitor analysis.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Red Star Kim

MARCH 17, 2023

I’ve tried to summarise his key points here: Marketing in the Metaverse – An opportunity for professional services firms? Although I was intrigued by some professional service firms who dipped their recruitment toe in virtual worlds through SecondLife in the early 2000s. He shared his views at a webinar earlier today.

Marketing 130

Marketing Transportation Leadership Digitalization 130

Strategic Communications

JUNE 13, 2023

. “What are the key point to cover in a post about…” or “What do (insert audience) need to know about XYZ…” Generating lists of things, something we think could be especially useful for trends reports. For evergreen topics though, like managing employees, providing good customer service, etc.,

B2B 52

B2B Communication Publishing Marketing 52

AchieveIt

NOVEMBER 9, 2023

We sat down with Joe Krause , Vice President of Customer Engagement at AchieveIt, to gather expert advice on effective preparation for 2024. Here is Joe’s perspective on key trends affecting 2024 planning and top tips on how to run the planning process. However, as 2023 dawned, a new theme began to emerge.

Facilitation 52

Facilitation Stakeholders Government Leadership 52

DemandFarm

MAY 13, 2024

Customer retention is directly proportional to customer loyalty, reflecting how satisfied your customers are with your products and services enough to return for more. Simply put, churn rate is the percentage of customers leaving your organization while retention rate is the ones that stay with you.

Account Planning 52

Account Planning Key Account Management Client Relationships Communication 52

MDI Training

SEPTEMBER 29, 2023

In presales, I am instrumental in convincing potential customers of our data-driven solutions. I analyze their requirements and present customized solutions to meet their business needs. In product development, I work closely with our technical team to design and develop data-driven products and services.

Artificial Intelligence 52

Artificial Intelligence Leadership Digital Transformation Digitalization 52

ACT

MARCH 21, 2023

The COVID-19 pandemic triggered significant changes in several industries, particularly professional services. That, in turn, implies further struggles for the professional services industry. In this blog, we’ll delve deeper into the current professional services market and discuss a few noteworthy industry trends.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

ACT

APRIL 11, 2023

You must execute the right marketing campaigns to attract new customers and build lasting relationships with existing ones. With more than 464 million people listening to podcasts in 2023, they’re an excellent brand-building and marketing tool. The key is to identify the right ones for your business.

Marketing 52

Marketing Small Business Supply Chain Publishing 52

PandaDoc

APRIL 30, 2024

You should focus on personalization to build stronger customer relationships. Additionally, if you only focus on total sales, you might miss some subtle trends that are important in the long run. It provides customer insights. 2) Bundled offers Similarly, offering several products or services as a bundle can boost demand.

Sales 52

Sales e-Learning Retail Advertising 52

Upland

OCTOBER 17, 2023

Customer success leaders leverage chatbots to lighten workloads. According to Hubspot’s 2023 State of AI report, 79% of salespeople using automation say they can dedicate more time to actively selling. Educate your leads using AI-generated content for product descriptions, blogs, and sales decks.

Artificial Intelligence 195

Artificial Intelligence Sales Decision-making CRM 195

Apptivo

SEPTEMBER 20, 2023

What is a Field Service App? What Prompts a Field Service Enterprise to Opt for a Mobile App? What field service management app can do for your business? Guidelines for Selecting the Optimal Field Service App That Benefits You 5. Understanding the basics of field service management software is essential.

Telecommunications 52

Telecommunications Construction Decision-making Software 52

PandaDoc

NOVEMBER 10, 2023

Businesses can deliver fast, accurate, customized quotes that ensure data accuracy, accelerate deal closure and drive higher revenue. This software is designed specifically for configuring complex products and services to generate quotes. These quotes are then ready to send to customers.

CRM 52

CRM Management Software Software 52

Apptivo

AUGUST 25, 2023

This blog tries to shed light on these important issues. It not only processes customer payments but also handles tasks like inventory management , cash reconciliation, and sales tracking. It maintains records of customer profiles, purchase history, and communication. Imagine a small shop owner who uses a POS system.

Small Business 52

Small Business CRM Retail Sales 52

Apptivo

OCTOBER 11, 2023

Top 10 Tools to Boost Sales Productivity The Sales sector in businesses is ever-shifting with the newest trends and tactics that raise new challenges annually. In 2023, a new set of tools emerged as game-changers. Customization Choose a tool that allows for customization to fit your specific sales processes and workflows.

Software 52

Software Software Sales CRM 52

Apptivo

JUNE 14, 2023

The Sales Reports function in a Customer Relationship Management (CRM) system is a strong tool that provides firms with useful insights. Let’s discover more about sales reports in this blog. Sales by Customer Report This report provides up-to-date information on sales data categorized by individual customers or customer segments.

CRM 52

CRM Decision-making Sales Sales Management 52

Apptivo

AUGUST 24, 2023

.” We’re about to expose the fundamental five benefits that mobile CRM bestows on your organization in the pages of this blog, repeating Shakespeare’s words: “The readiness is all.” Remote file organization & sharing Sales, marketing and customer support teams are quickly producing a slew of documentation.

CRM 52

CRM Manufacturing Transportation Logistics 52

Red Star Kim

APRIL 12, 2023

Culture shock and the never-ending “to do” list Some of the delegates described the “culture shock” they experienced as they entered a M&BD role in the professional services sector. This is a common theme when M&BD people move from another sector into professional services.

Media 130

Media Marketing B2C Stakeholders 130

Apptivo

JULY 25, 2023

“A complaining customer can be your best opportunity to show how good you are …. And help create a customer evangelist.” — Shep Hyken 1. Unforgettable Customer Service: Real-Life case studies of Effective Complaint Handling 3. Scenarios’ on How to handle customer complaints effectively 4. Proven Tips 2.

Retail 52

Retail Customer Experience Decision-making Profitability 52

DemandFarm

MAY 2, 2024

Effective relationship management transcends mere customer satisfaction—it’s a strategic endeavour that involves nurturing deep connections that foster loyalty, satisfaction, and mutual growth. The global Customer Relationship Management market is projected to grow from $71.06 billion in 2023 to $157.53

Management 40

Management Banking CRM Profitability 40

Apptivo

AUGUST 1, 2023

Social media management tools have been effortlessly incorporated into larger Customer Relationship Management (CRM) platforms in today’s landscape. Social CRM (Customer Relationship Management) is the practice of building and managing customer connections via the use of social media platforms and interactions.

CRM 52

CRM Digitalization Media Advertising 52

Nutshell

FEBRUARY 14, 2023

In today’s competitive market, running a business—whether a small one or an enterprise—requires customer relationship management (CRM) software. CRM tools help companies nurture their leads and stay in touch with current customers to cultivate relationships. A CRM can likely spot trends and find sales opportunities for your team.

Small Business 62

Small Business CRM Decision-making Software 62