Red Star Kim

SEPTEMBER 6, 2022

I haven’t reviewed a book on the topic of internal communication and yet it’s a vital element of marketing, branding, organisational culture, change management and leadership. So here’s a book review: Influential internal communication by Jenni Field. So here’s a book review: Influential internal communication by Jenni Field.

Communication 130

Communication Facilitation Leadership Stakeholders 130

Planview

JANUARY 22, 2024

As we welcome the new year, we asked our team of product innovation experts and thought leaders to identify trends they’re seeing across the industry and within our customer implementations. By partnering with competitors to offer complementary products or services, companies can expand their market reach, reduce costs, and drive innovation.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69

Red Star Kim

FEBRUARY 8, 2024

Here is a summary of the sales targeting toolbox for professional services firms. This approach is suggested by Liz Whitaker in her book “Power of Personal” People | Propella Decision-Making Unit Again, to target effort on decision-makers rather than users or gatekeepers is a good way to target effort in a large organisation.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Red Star Kim

NOVEMBER 9, 2023

Unusually, he has accolades for both customer service and human resources. There’s a satisfying emphasis on employee engagement throughout the strategy process. The examples are mostly products so it’s not ideal for professional services. Strategic questions are thought experiments to be done alone and in groups.

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Hubspot Sales

NOVEMBER 8, 2023

Being a sales manager is a whirlwind experience, especially for those who were once successful sales reps themselves. In this blog post, we'll explore 14 essential best practices and tips from experienced sales managers at HubSpot. Without clear, trackable processes it can become impossible to balance, improve, and measure your team.

Sales Management 93

Sales Management Management Energy and Utilities Emotional Intelligence 93

Red Star Kim

MAY 11, 2023

It has been exciting working alongside my apprentices at Cambridge Marketing College who represent some of the world’s longest-established leading brands in markets such as luxury jewellery and office products as well as those who are leading the field with newer brands in areas such as hospitality, tax services and construction products.

Management 130

Management Co-Creation Publishing Leadership 130

Help Scout

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to those beliefs.

Decision-making 139

Decision-making Customer Experience Profitability Organization 139

Apptivo

DECEMBER 12, 2022

Does your business require you to conduct transactions, use equipment, and provide services out in the field? If the answer is yes, one of the smartest investments you could make is in a Field Service Management system (FSM). What software to use for Field service management? Benefits to Customers. Schedule Work.

Software 98

Software Software Management Decision-making 98

Freshworks

NOVEMBER 16, 2021

“Delighting customers should be easy,” said Girish Mathrubootham, the founder and CEO of Freshworks in his keynote address at Refresh 2021 , our just concluded global hybrid event of the year, held at Mandalay Bay in Las Vegas. The ‘art of easy’ involves delighting customers with quick solutions and quicker resolutions.

Retail 93

Retail Digital Transformation Digitalization Innovation 93

Red Star Kim

JUNE 7, 2023

So there should be something for everyone – a summary of the workshop discussions, examples of notable UK and Irish professional service firm strategies and some strategy insights. Furthermore, many large, complex firms had different strategies at both sector and service levels without a unifying firm strategy.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

Insightly

MAY 5, 2023

Your customers and the experience they have with your company may be your biggest potential competitive advantage. All industries are increasingly competitive, and there are multiple brands that produce products that are “good enough” for customers to use. So how can companies differentiate their businesses from competitors?

Customer Experience 52

Customer Experience CRM Communication Prioritization 52

ACT

MARCH 21, 2023

The COVID-19 pandemic triggered significant changes in several industries, particularly professional services. According to the International Monetary Fund (IMF), it’ll affect nearly a third of the global population. That, in turn, implies further struggles for the professional services industry. trillion by 2025.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Apptivo

APRIL 13, 2021

For every company, the employees and the people need to connect with the customers. The company needs to know customers on a personal level and understand their needs and provide solutions. It helps in telling the course of a customer. It helps in telling the course of a customer. Understanding your customers.

e-Learning 93

e-Learning CRM Software Software 93

Apptivo

JANUARY 2, 2023

Proven Ways to enhance customer experience through Help desk software. Provide great customer service experiences with Apptivo Help desk software. Exceptional customer experiences are the only sustainable platform for competitive differentiation.” – Kerry Bodine. Create Omni channel experiences.

Customer Experience 52

Customer Experience Software Software Prioritization 52

SuperOffice

AUGUST 1, 2022

When you start building your first marketing strategy, all you think of is how to get new customers. You hardly think of how to attract bigger customers specifically. All you want is to attract more people who might be interested in your product or service. High-ticket vs. low-ticket customers. And you aren’t alone.

Decision-making 117

Decision-making Prioritization B2B Marketing 117

Arpedio

OCTOBER 17, 2023

Account management software tools Account Management Software ← Back to blog Account management software solutions have transformed the way businesses handle their account planning and client interactions. In this blog post, we’ll delve deeper into the importance of account management software and how it can revolutionize your business.

Account Management 52

Account Management Software Software Management 52

MDI Training

SEPTEMBER 29, 2023

In presales, I am instrumental in convincing potential customers of our data-driven solutions. I analyze their requirements and present customized solutions to meet their business needs. In product development, I work closely with our technical team to design and develop data-driven products and services.

Artificial Intelligence 52

Artificial Intelligence Leadership Digital Transformation Digitalization 52

Showpad

JULY 7, 2020

Welcome to the second post of this blog series for executives. . If we just zoom in on the impact of COVID-19 in business, we can make a few observations. . Think about this for a moment: 57% of salespeople didn’t make their quota last year, according to a Salesforce study. There are almost no comfort zones any longer.

Digital Transformation 137

Digital Transformation Stakeholders Sales CRM 137

Red Star Kim

APRIL 12, 2023

Culture shock and the never-ending “to do” list Some of the delegates described the “culture shock” they experienced as they entered a M&BD role in the professional services sector. This is a common theme when M&BD people move from another sector into professional services.

Media 130

Media Marketing B2C Stakeholders 130

Agile CRM

DECEMBER 20, 2022

This helped to improve the efficiency of call centers and allowed them to handle a higher volume of calls. In recent years, the market for call center software has grown significantly, as more and more organizations have come to rely on call centers as a critical part of their customer service operations.

Software 52

Software Software Artificial Intelligence CRM 52

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. It’s also the processes that support the teams making good customer service happen.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Red Star Kim

OCTOBER 18, 2022

“In this approach, leaders strive to serve, to inspire others to find purpose and calling in the work they do, to unleash their passion and creativity and to use all internal resources and intrinsic motivation to provide exceptional service”. Distribute responsibility, decision-making and control (and voluntary leadership).

Organization 130

Organization Innovation Leadership Management 130

Mike Kunkle

JULY 4, 2022

Leaders have a key responsibility in sharing the change story and inspiring and gaining support from front-line managers and employees. This makes your FLSMs a great source of content, customization advice, feedback, and training program (or other enablement initiative) reality checks. Sponsorship and support is critical.

Sales Management 130

Sales Management Management Sales Sales Training 130

Red Star Kim

JUNE 15, 2023

Evaluate a company in minutes with information on its financials, transaction history and employees. 5 million companies, 60,000 companies added each month business intelligence and risk management platform with financial information, property ownership, credit information, contacts, international trade. Why do law firms needs SAM?

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Apptivo

JULY 28, 2023

Let’s take a look at ERMS and see how it can help businesses overcome email congestion, improve response times, and cultivate unwavering customer happiness. Its goal is to increase the value of email for both the business and its customers. This improves collaboration and streamlines team communication.

Management 52

Management Prioritization CRM Software 52

Apptivo

JUNE 27, 2022

Lead generation includes all the efforts required to capture quality leads , with due effort can be converted into customers. CRM lead management refers to the process of converting your leads into customers. Leads are prospects who are seen as potential customers for your business. Improve the marketing strategies.

CRM 52

CRM Management Software Software 52

Apptivo

MARCH 10, 2023

Are you tired of drowning in a sea of customer enquiries and support requests? In a world where customers are the kings and queens, providing exceptional service has become the key to winning their hearts and wallets. From phone and email to live chat and self-service portals, a help desk can come in many shapes and sizes.

Logistics 52

Logistics Software Software Sales 52

Planview

AUGUST 7, 2023

This is part two in a series of blogs on decision making in the era of financial constraints. A pressing topic facing all executives right now is how to approach decision making in this era of growing financial constraints. Executives express to us that their organizations are exercising long-unused decision-making muscles.

Decision-making 52

Decision-making Supply Chain Manufacturing Insurance 52

AchieveIt

AUGUST 30, 2023

Post-pandemic, both large and small businesses have realized that a large portion of the work performed by employees can be done remotely. Conversely, high-quality, talented employees have grown accustomed to remote work, thriving in flexibility. Yet, many are faced with hard choices concerning their physical spaces.

Remote Working 52

Remote Working Leadership Construction Small Business 52

Apptivo

JUNE 21, 2021

Unless an organized approach is put together and the guidelines are clear, employees will face setbacks and confusion at every stage. It could be while reaching out to a customer, follow-ups, internal communication, ticket escalations, or reaching out to someone from another department. What is Customer Partnership?

Profitability 59

Profitability Client Relationships Innovation CRM 59

Arpedio

FEBRUARY 15, 2024

In this blog post, we delve into the dynamic realm of sales strategy by exploring the concept of Mobilizers and the renowned Challenger Sales methodology. They are adept at building cross-functional alliances, leveraging internal networks, and orchestrating collaborative efforts to drive meaningful outcomes.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

Freshworks

APRIL 2, 2021

The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifted overnight, customer teams found themselves rapidly re-evaluating their customer care process. It’s expected that customer experience will be pivotal to transforming B2C growth moving forward.

Shareholders 52

Shareholders B2C Remote Working Customer Experience 52

Agile CRM

NOVEMBER 25, 2022

BPMS can be used to improve the efficiency of an organization by automating repetitive tasks, by reducing the need for manual intervention, and by providing visibility into process performance. By improving efficiency and productivity, businesses can save time and money, and improve their overall competitiveness. Save money.

Software 52

Software Software Management Decision-making 52

Brooks Group

APRIL 17, 2023

If you need guidance on making your team better at enterprise selling or are just looking for advice yourself, this complete guide will give you all the details you need to know. Enterprise Sales Training Enterprise sales are different compared to sales you will make to one person at one time. Enterprise sales have long sales cycles.

Sales Training 52

Sales Training Negotiation Sales Decision-making 52

Agile CRM

DECEMBER 23, 2022

In the past, CRM software was used mainly for customer relationship management and contact management. This was mainly focused on helping businesses to keep track of their customers and contacts, and to manage customer data. is a cloud-based CRM software that helps businesses manage their customer relationships.

CRM 52

CRM Software Software Energy and Utilities 52

SalesGlobe

MARCH 7, 2022

Insight is the highest-level competency: understanding the voice of the customer, the macro market, competitor moves, and the performance of the business. Voice of the Customer. It focuses on the customer’s needs, desires, expectations, knowledge, and experiences. They are the internal voice of the customer.

Government 52

Government Value Proposition Sales Innovation 52

Insightly

SEPTEMBER 28, 2023

In this blog post, we’ll dig into the emerging field of revenue operations. While there’s no universal definition of the term “revenue operations,” the primary focus of rev ops is aligning sales, marketing, and customer success operations across the entire customer lifecycle.

Finance 52

Finance CRM Customer Success Decision-making 52