Remove risks-in-your-strategic-plan
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Ten insights on the future of SAM

Strategic Account Management Association

Whether you’re struggling to survive the pandemic or thriving and experiencing unprecedented growth, one thing is clear: We are experiencing radical shifts in how we conduct business with our most strategic customers. His other advice: Expand whom you interact with at your customers Focus more than ever on active listening.

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SUSTAINABLE SAM: ARE YOU READY FOR THE NEW REALITY?

Strategic Account Management Association

Sustainability and other good behavior metrics now need to be reported, meaning your strategic accounts will no longer be satisfied with bland statements of intent from your company. First, investors are recognizing that climate change is an investment risk. By Edmund Bradford, Managing Director, Market2Win Ltd.

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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

Here are five things you can do to get back to the fundamentals with your most strategic customers: . #1: Whether your customers are struggling or booming as a result of the pandemic, it’s safe to say that their needs have evolved in some way — and will continue to evolve. 2: Reset your shared success plan.

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What suppliers can do mid-contract to future-proof their negotiations

Strategic Account Management Association

You’re halfway through your initial contract with a new client. Sure, there were some growing pains in the beginning, but you feel you and your firm are adding a lot of value and you’re confident your client feels the same way. Step 1: Get your team on the same page. We’ve all been there before. Things are going great.

Suppliers 759
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How Royal Became a Trusted Advisor and Streamlined Solutions Saving $300,000 Per Patient

Strategic Account Management Association

Our customer sought a trusted transportation provider who could help them keep patients within their provider network, ensuring quality patient care at a lower cost to the health plan. Reduce the overall financial costs to the health plan when a patient obtains care out-of-network. Defining Objectives.

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Book review: The Strategy Book by Max McKeown

Red Star Kim

This one is equally helpful for experienced leaders and students first grasping the principles of strategic thinking. The author clarifies the strategic process while guiding the reader through it to create a new strategic mindset. He’s clearly an advocate for scenario planning. Strategy is about shaping the future”.

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Got CXM? Why customer experience management isn’t just a nice-to-have for strategic account management

Strategic Account Management Association

In strategic account management, companies have to address the never-ending question of how to differentiate themselves and gain market share. Value Selling A sales approach that focuses on benefiting the customer throughout the life cycle of your relationship. Bottom line: You need both CRM and CXM for your business to succeed.

CXM 520