Flevy

MARCH 21, 2024

Leadership Clarity : Emphasizes the critical roles of vision, culture, and coaching in leading the organization through its transformation, providing leaders with a clear roadmap for their roles. Articulate : Clearly defining and communicating the Purpose in a way that resonates with employees, customers, and other stakeholders.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Flevy

MARCH 26, 2024

Developing robust Data Analytics capabilities becomes crucial, as these insights into customer preferences are pivotal for delivering tailored offerings. Operational Efficiency : Simplifying offerings and aligning operational drivers with customer value streamline operations and reduce costs while improving the customer experience.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Showpad

DECEMBER 5, 2021

My passion is around creating customer value—and I saw an opportunity to do this at Kaiser Permanente. . Most of our investment has gone toward the competency of sales engagement with customers: uncovering their business problems, creating unique insights, and surrounding them with thought leadership opportunities. .

Digitalization 98

Digitalization B2B Sales Customer Value 98

Jermaine Edwards

MAY 18, 2020

If you can understand the conditions for trust with your customer and then what behaviours trigger them, within a moments notice you’ll have the ability to create an environment that leads to greater distinction and influence in your relationships. LAW SEVEN: You must know what your customer values. Neither would I.

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Jermaine Edwards

MAY 18, 2020

If you can understand the conditions for trust with your customer and then what behaviours trigger them, within a moments notice you’ll have the ability to create an environment that leads to greater distinction and influence in your relationships. LAW SEVEN: You must know what your customer values. Neither would I.

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Brooks Group

JUNE 7, 2022

I then asked a select group of their ideal customers why they did business with the company, and “relationships” wasn’t even in the top five. The salespeople weren’t aligned with what the customer valued most. . Here’s the important thing — value is not static. You accomplish that by providing value.

Supply Chain 76

Supply Chain Value Proposition B2C Sales Training 76

Planview

NOVEMBER 3, 2022

As a non-profit organization, providing value to customers is always their highest priority, but it’s challenging to know which investments or changes will have the greatest impact on customers. The need to align work with customer value is what drove Fernandes to focus his energies on VSM. Start small.

Financial Services 52

Financial Services Healthcare Decision-making Organization 52

Cosawi

FEBRUARY 27, 2023

Customer-led thinking, on the other hand, puts the customer as your central focus and then looks at which discipline of sales, marketing, or another e.g., executive engagement, is best suited to engage the customer where they are in their customer journey. Remember: Your sales team is one channel of communication.

Marketing 52

Marketing Suppliers Investors Account Planning 52

Zendesk

NOVEMBER 16, 2021

By breaking down information silos and sharing critical data, the sales team can keep the customer service teams in the loop so they’re not hit with surprises. This, in turn, helps the customer service team maintain thriving and profitable customer relationships. How customer service benefits sales.

Sales 98

Sales Customer Experience Profitability Meetings 98

ClearPoint Strategy

JULY 28, 2021

The customer value proposition should be at the core of your strategy, which is why it comes directly after the financials (or mission). For-profit companies typically focus on achieving one of these three value propositions: Product leadership. Customer intimacy. Operational excellence. Learning & Growth.

Value Proposition 98

Value Proposition Software Software Government 98

SmartKarrot

AUGUST 2, 2022

Role: Vice President of Customer Success Location: Richmond, VA, US (On-site) Organization: ProspectBlue As a Vice President of Customer Success, you will be a key member of the leadership team, reporting to the President. Optimize the post-sales customer journey, ensuring customers recognize value from the Paper product.

Customer Success 19

Customer Success Leadership Onboarding Communication 19

OnStrategyHQ

MAY 17, 2023

Purpose & Values Workshops (2 Parts) Time Allocation: ~180 mins. Attendees: Leadership and direct reports. Core Values Workshop Time Allocation: ~90 mins. Attendees: Leadership and direct reports. Just the leadership team, or also all staff? Output: Completed 5-7 values with behaviors.

Organization 40

Organization Brainstorming Leadership Decision-making 40

Apptivo

JULY 4, 2023

boosting product knowledge, boosting communication and negotiation abilities, or refining sales strategies could all be part of this. CLV = Average Purchase Value x Average Purchase Frequency x Customer Lifespan To determine the customer lifetime value (CLV), a company considers the average lifespan of a customer (e.g.,

Sales 52

Sales Profitability Sales Management Sales Training 52

Insightly

NOVEMBER 1, 2022

When customers know you understand them on a personal level via communications and content, they’re more likely to feel an emotional connection, make purchases and remain loyal to your brand. . Customer intimacy: Armed with the data you’ve gathered, you can refine how you communicate with customers.

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

SmartKarrot

AUGUST 24, 2022

Role: Director of Customer Success Location: Westborough, MA, US (Hybrid) Organization: Connectbase As a Director of Customer Success, you will ensure customers derive maximum value from the Connectbase platform and utilize it to its fullest capability. Provide executive oversight and client communication.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SBI

JULY 1, 2020

Success requires streamlined, silo-shattering processes that highlight the optimal path to revenue and enable the right high-value activities to efficiently, predictably and strategically drive growth. Deepen Customer Insights. To uncover hidden revenue in your key accounts, focus on these 5 strategies that great companies get right.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

AUGUST 25, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Infogrid As a VP of Customer Success, you will ensure Infogrid’s customers achieve high rates of product adoption, realize significant value, thereby leading to high net dollar retention.

Customer Success 19

Customer Success Construction Leadership Onboarding 19

ACT

AUGUST 1, 2021

While these are all important aspects of a marketing strategy, building loyal customer relationships is about more than selling the right products and services. It requires a deeper understanding of emotional motivators, so you can communicate with customers in more powerful and effective ways. Be real — tell your own story.

Decision-making 52

Decision-making Small Business Marketing Advertising 52

ACT

AUGUST 2, 2021

While these are all important aspects of a marketing strategy, building loyal customer relationships is about more than selling the right products and services. It requires a deeper understanding of emotional motivators, so you can communicate with customers in more powerful and effective ways. Be real — tell your own story.

Decision-making 52

Decision-making Small Business Marketing CRM 52

SmartKarrot

NOVEMBER 29, 2021

Guide customers on non-technical issues such as data security and governance, compliance, and contracting. Forecast accurately and communicate clearly to senior leadership. Become the AtoB expert and educate your customers on best practices regarding AtoB. calling non-responsive customers).

Customer Success 19

Customer Success Government Account Strategy Customer Value 19

Zendesk

APRIL 14, 2022

Training the sales, marketing, and customer service teams on the CRM software and working continuously with them to ensure the CRM is being used fully to optimize customer value. A knack for strong communication and personal skills. Previous experience in leadership and team-building.

CRM 52

CRM Management Software Software 52

SmartKarrot

JANUARY 19, 2023

Successfully resolve complex customer inquiries through the use of multiple support tools and personal product knowledge. Build sustainable relationships of trust through open and interactive communication. Identify, share, and borrow best practices and improvements regarding how to drive customer value.

Customer Success 19

Customer Success Insurance Stakeholders Software 19

SmartKarrot

DECEMBER 10, 2021

Work cross-functionally with Marketing, Implementations, Product, and Engineering teams to develop innovative approaches driving positive business outcomes with Enterprise Customers. Design the end-to-end employer care experience, building a repeatable playbook to be adopted by all Customer Success Managers.

Customer Success 19

Customer Success Advertising Account Planning Stakeholders 19

Engage Selling

APRIL 24, 2012

“It’s no wonder people become enraged at Exxon’s profits but not Apple’s profits (although there has been a wave of negative publicity surrounding their labor practices lately) as they see value in Apple’s products. If you want to create powerful customer loyalty, tie your brand and value to what your customers’ value.

Profitability 76

Profitability Suppliers Manufacturing Small Business 76

SmartKarrot

DECEMBER 3, 2020

Collaborate with VP of Sales, Product Leadership, Marketing Leadership, and Operations Leadership to ensure cross-functional alignment to customer value. Provide regular updates to the Executive Leadership team on progress and execution of customer strategy.

Customer Success 10

Customer Success Onboarding Leadership Facilitation 10

SmartKarrot

DECEMBER 21, 2020

Increase customer engagement through the implementation of quarterly and executive business reviews. Partner with product and engineering to advise on valuable product feedback and proactively communicate product updates and releases to customers. Develop an environment and culture of customer tenacity throughout Atlassian.

Customer Success 10

Customer Success Negotiation Partnership Management Leadership 10

SmartKarrot

JULY 11, 2022

Many customers (more than half), make important buying decisions based on value. What is the value they are getting? This ties in with the concept of customer value and how they expect it to be a driving force. Decisions are based on value and overall outcomes over anything else. Leadership.

Decision-making 10

Decision-making Leadership Customer Success Customer Value 10

SmartKarrot

AUGUST 24, 2021

Manage customer success activities, on-boarding and adoption, customer success management, renewals, cross-sell/up-sell sales leads, and customer advocacy. Utilize customer feedback and performance data to drive both true and perceived customer value. with the Product & Tech teams.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

Help Scout

DECEMBER 18, 2018

This year, we reorganized Engineering, Product and Design into cross-functional crews that owned the long-term business missions of Communications, Productivity and Growth. One concern was that the short videos might not provide enough value, because being actionable is an important part of HelpU’s identity. Product management.

Decision-making 40

Decision-making Publishing Logistics Onboarding 40

SmartKarrot

NOVEMBER 27, 2020

Create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider. Effectively communicate actionable customer insights to Product and Engineering teams. Apply here: [link].

Customer Success 10

Customer Success Value Proposition Account Planning Onboarding 10

SmartKarrot

JULY 15, 2021

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

APRIL 21, 2022

This means anticipate and plan for customer needs. To ensure long-term growth of businesses, they need to develop a customer-centric mindset. The first thing to do is create an exemplary plan with a visionary leadership that will channelise teams to focus on customers. The roles and responsibilities include-.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 21, 2022

This means anticipate and plan for customer needs. To ensure long-term growth of businesses, they need to develop a customer-centric mindset. The first thing to do is create an exemplary plan with a visionary leadership that will channelise teams to focus on customers. The roles and responsibilities include-.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

JANUARY 21, 2021

Role: Senior Director, Customer Success Enablement Location: Salt Lake City, UT, US Organization: Workday As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution.

Customer Success 10

Customer Success Global Accounts Leadership Account Planning 10

SmartKarrot

JANUARY 8, 2021

Build a passionate, high-performing, customer-focused team focused on proactively driving success, adoption, usage, and retention. The ability to work as an executive team member and provide leadership to a team of Directors of Customer Success. Continuously communicate performance to the leadership team and company.

Customer Success 10

Customer Success Onboarding Leadership Client Development 10

SmartKarrot

JUNE 23, 2022

Reducing customer churn and revenue churn Increasing renewal rates Enhancing product adoption Increasing health scores of customers Driving business growth through account expansion Focus on NPS and reference ability. Customer Value. Increasing customer value is important, and it is possible with-.

Customer Success 10

Customer Success Onboarding Customer Value Negotiation 10

SmartKarrot

MAY 4, 2021

It is more of a personal guide for customers. A CS manager is an important part of the customer experience and digital engagement. High-touch customer success teams manage huge accounts with significant revenue. To make sure customers feel seen, they need to be segmented. Like what you are reading? Bottom Line.

Customer Success 11

Customer Success Onboarding Decision-making Customer Experience 11