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How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance

Zendesk

Key takeaways: Zendesk messaging is HIPAA-enabled, meaning healthcare organizations can manage their conversations at scale. Messaging allows healthcare organizations to do things like schedule appointments, send reminders, and provide virtual care while protecting patient data. We’re in a new era of healthcare.

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Effective ways to increase access to healthcare stakeholders by 350%

Clarity Engagement Solutions

Pharma companies and healthcare ecosystems are now slowly emerging from a corona lock down of astronomic proportions. Unfortunately, this translated into pushing the same branded content messages via email not only to physicians, but a broad range of healthcare stakeholders. They go straight to the bin.

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Effective ways to increase access to healthcare stakeholders by 350%

Clarity Engagement Solutions

Pharma companies and healthcare ecosystems are now slowly emerging from a corona lock down of astronomic proportions. Unfortunately, this translated into pushing the same branded content messages via email not only to physicians, but a broad range of healthcare stakeholders. They go straight to the bin.

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The Future is Here: AI Meets Recruiting

The Center for Sales Strategy

As the tech industry continues to expand, engaging with other sectors such as automotive, biomedical science, data science, healthcare, and entertainment, it is increasingly likely that tech will come to play a role in all of our corporate lives. A decade ago, it might have been sparingly, but today we hear the term daily.

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Strategic Management In Healthcare: 5 Things To Consider

ClearPoint Strategy

In healthcare, things change quickly. Some hospitals and healthcare organizations believe that’s a reason to avoid strategic planning—because the change lurking just around the bend is sure to derail even the best-laid plans. Looking for some examples of healthcare strategic plans? Strategic Management In Healthcare: What is it?

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How CX helps healthcare SMBs earn healthy bottom lines

Zendesk

The pressure is on healthcare companies to deliver a better end-to-end customer experience—otherwise, it is truly an insult to injury. Only 18% of healthcare customer service agents say they are effective at finding the information needed to do their job well. Success is within reach.

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Linking Budget to Strategy in Healthcare Organizations

ClearPoint Strategy

For healthcare providers, linking budget to strategy streamlines decision making in both routine planning and critical crisis response. Healthcare leaders are not only transforming their business models, but also responding to a pandemic requiring more resources and ongoing adaptation to evolving constraints.