MDI Training

DECEMBER 4, 2023

Advancing AI Integration at UNIQA: A Future Focus Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! How is UNIQA Dealing with the Opportunities and Challenges of Artificial Intelligence (AI)? All standards and processes are to be mapped in systems.

Artificial Intelligence 105

Artificial Intelligence Digital Transformation Leadership Digitalization 105

Zendesk

JUNE 28, 2023

Things move fast in the world of AI, and that pace of change evokes mixed feelings for people working in customer support. In this episode, Zendesk’s Cristina Fonseca , vice president of product, chats with host Nicole Saunders about the challenges and opportunities AI presents. That idea has driven Zendesk’s AI offerings, she said.

Customer Experience 96

Customer Experience 96

Red Star Kim

JULY 13, 2023

My takeaways from the insightful facilitators and panellists were: Recruitment of lawyers is down on previous years whereas business support is up Increase in tax hires in law firms Increase in marketing roles (exceeding 2019 numbers) Whilst training/learning roles shrunk compared to 2019 there was an increase in employee relations roles Legal sector (..)

Management 130

Management Remote Working Acquisition Finance 130

Strategic Communications

APRIL 25, 2024

A Slippery Slope There are some great potential uses for generative AI, or GenAI—tools like ChatGPT, Bard, Jasper, and others. What many are discovering to their chagrin is that generative AI tools commonly “hallucinate” or, in other words, “make stuff up.” for blog posts which need to be a certain word or character length.

e-Learning 52

e-Learning Communication Decision-making Marketing 52

Red Star Kim

SEPTEMBER 7, 2023

I regularly scan the media for information relevant to professional services benchmarks and market updates. Here is a professional services benchmark from Unit4 and some data on the accountancy profession. I share some of my findings to support marketers who are conducting PESTLE, competitor and commercial analyses. growth in UK and 2.8%

Marketing 130

Marketing Financial Services B2B Media 130

Nutshell

MAY 11, 2023

It seems everywhere you turn these days, you hear something about artificial intelligence (AI)—how it’s disrupting industries, helping people be more efficient, and sometimes causing controversies. You might be wondering, can you use AI for sales? AI is one of the latest technologies that’s making a big impact on the world of sales.

Artificial Intelligence 118

Artificial Intelligence Sales Decision-making CRM 118

QYMATIX

MARCH 12, 2024

Read how AI-based assistants are taking wholesale sales to a new level and helping companies achieve their goals more efficiently. According to the Federation of German Wholesale, Foreign Trade and Services (BGA), wholesale and foreign trade companies are increasingly realising the potential of using artificial intelligence.

Artificial Intelligence 52

Artificial Intelligence B2B Logistics Sales Analytics 52

Upland

JUNE 14, 2023

And how can account planning help? There’s plenty of uncertainty in the economy right now. But also, a lot of opportunity. The best chief revenue officers understand that – and they take up the challenge of driving revenue regardless of the business horizon daily.

Artificial Intelligence 195

Artificial Intelligence Digital Transformation Account Planning Supply Chain 195

MDI Training

JULY 26, 2023

What Leaders Need to Consider When Implementing AI A New Step into the World of Technologies – Artificial Intelligence for Leaders Alexa, Chat-GPT, and Co – Artificial Intelligence (AI) is gaining more and more significance. Leaders are also increasingly relying on AI systems in their companies.

Artificial Intelligence 98

Artificial Intelligence Digital Transformation Leadership Digitalization 98

Zendesk

AUGUST 9, 2023

To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent. He directed his team to refresh the articles and revamp the site navigation, and now self-service articles number around 2,000. “We

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Red Star Kim

DECEMBER 18, 2023

We looked at case studies from professional services firms. The complexity of professional services firms adds to the strategy challenge. Professional service firms are usually a collection of disparate and self-governing business units focusing on different markets and services. Top-down or Bottom-Up Strategy?

Marketing 130

Marketing Strategic Thinking Artificial Intelligence Stakeholders 130

Hubspot Sales

NOVEMBER 14, 2023

AI will level out the playing field. 53% of sales reps say AI has made it easier to compete with other businesses in their industry. Pascal Weinberger, CEO of Bardeen.ai , believes AI is helping sales teams work smarter, not harder. Publish case studies on a blog. Let's dive in. Build a nice-looking website.

Energy and Utilities 91

Energy and Utilities Media Sales Publishing 91

Red Star Kim

JANUARY 16, 2023

The benchmark provided a snapshot of the views of 112 marketing and business development (M&BD) leaders at professional service firms (PSF). The benchmark provided a snapshot of the views of 112 marketing and business development (M&BD) leaders at professional service firms (PSF). I’ve added my reflections. Survey respondents.

Marketing 130

Marketing Co-Creation Government Artificial Intelligence 130

Zendesk

DECEMBER 14, 2023

“They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. The post AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service appeared first on Zendesk.

Retail 69

Retail Digitalization Customer Experience Innovation 69

Red Star Kim

FEBRUARY 12, 2024

Delegates from legal, financial service and industry, joined me last week for a full day workshop on persuasive writing. Use AI tools – Maybe for research. Whilst it is usual to have business development professionals and experienced partners on this session, it was great to welcome a number of trainee solicitors too. Develop empathy.

Media 130

Media Financial Services Advertising Decision-making 130

Zendesk

NOVEMBER 1, 2023

More than ever, IT leaders are experiencing a greater level of responsibility: from taking charge of data security to implementing AI, these technology professionals play an increasingly vital role in how CX is delivered to customers. There’s definitely a dependency happening that they are interrelated.

Manufacturing 75

Manufacturing Leadership Customer Experience 75

Hubspot Sales

APRIL 25, 2023

Since December 2022, interest in the search term “AI tools” has skyrocketed by 292% in the U.S. Now Google, HubSpot , and Microsoft are racing to develop their own versions of AI chat tools to compete with ChatGPT. Here's the burning question: Does AI have a place in sales, and how does it affect our current sales processes?

Sales 97

Sales Emotional Intelligence CRM Decision-making 97

Red Star Kim

SEPTEMBER 26, 2023

Support the go-to-market strategy – The M&BD team structure must support market sectors, products/service lines (typically in a matrix of both), international scope and key strategic themes that the firm prioritises. Expectations of M&BD (reactive service or proactive advisers?) From within or beyond professional services?)

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

Zendesk

OCTOBER 19, 2023

As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching this modern-day gold rush have responded with both optimism and caution. Companies need to be transparent about their use of AI and disclose when AI is making decisions,” Kingsley said.

Financial Services 59

Financial Services Healthcare Decision-making Leadership 59

Red Star Kim

DECEMBER 19, 2023

I keep an eye out for case studies in professional services marketing and share them at workshops. Bolt Burdon Kemp SA Law – Integrated employment law services multi-channel campaign SA Law was targeting small and medium sized enterprises (SME) clients in the competitive arena of employment law.

Media 130

Media Insurance Marketing Emotional Intelligence 130

Nutshell

DECEMBER 7, 2023

Artificial intelligence (AI) continually improves all aspects of online operations. From customer service and data analysis to research and writing, there are plenty of tools to help streamline the process. One popular tool to use is AI chatbots. We will cover these topics: Table of Contents What is an AI chatbot?

Artificial Intelligence 54

Artificial Intelligence Marketing CRM Banking 54

Red Star Kim

AUGUST 14, 2023

And reviewed the copy of professional services firms. 22 tips on being a persuasive writer in professional services. 22 tips on being a persuasive writer in professional services. Artificial Intelligence (AI) We looked at several AI writing tools. They engaged in writing exercises. Some help with grammar and style.

Artificial Intelligence 130

Artificial Intelligence Value Proposition Media Emotional Intelligence 130

Red Star Kim

JUNE 12, 2023

His webinar wasn’t targeted at professional services but the content was relevant. Blog posts should appear at least once a week but ideally 3-4 times a week. The key words need to appear in top three results – so they should be included in the page title, meta description and content on web site. Another 10 leads pcm from this source.

Digitalization 130

Digitalization Marketing Advertising B2C 130

Customer Think

JANUARY 27, 2023

As the world moves ever closer to a future in which artificial intelligence (AI) plays a more significant role, contact centers are at the forefront of this change. AI has the potential to dramatically improve customer service, eliminate repetitive tasks and help contact centers become more efficient. Read […]

Artificial Intelligence 126

Artificial Intelligence 126

QYMATIX

MARCH 12, 2024

Read how AI-based assistants are taking wholesale sales to a new level and helping companies achieve their goals more efficiently. According to the Federation of German Wholesale, Foreign Trade and Services (BGA), wholesale and foreign trade companies are increasingly realising the potential of using artificial intelligence.

Artificial Intelligence 40

Artificial Intelligence B2B Logistics Sales Analytics 40

Zendesk

MAY 17, 2023

So the question many leaders have been asking is, “Will AI help my company reduce costs and provide richer experiences to customers?” Meanwhile, both see AI as a powerful tool to help agents provide hero-level service and offer customers the kind of immersive, conversational experiences they increasingly demand.

Customer Experience 52

Customer Experience Artificial Intelligence 52

Zendesk

JULY 12, 2023

One of those experts, AWS’ Deepam Mishra , has seen—and been directly involved in—the rise of AI for well over 15 years. At AWS , Mishra serves as senior advisor to AI/ML startups, where he leads several programs related to startup-scaling, generative AI, and joint innovation.

Artificial Intelligence 52

Artificial Intelligence Procurement Retail Software 52

Zendesk

NOVEMBER 29, 2023

In this episode of Conversations with Zendesk, Tabacniks spoke about managing customer success with AI, the importance of open communication and work-life balance for support teams, and a charming anecdote about exceptional customer service that embodies the Japanese concept of ikigai. I encourage a work-life balance,” she says.

Customer Success 52

Customer Success Management Customer Experience Communication 52

Mercuri International

SEPTEMBER 8, 2023

In November 2022, OpenAI, a San Francisco-based company specializing in artificial intelligence (AI), launched a language model called ChatGPT. Simply put, ChatGPT is an AI-based virtual assistant, trained to handle a variety of questions and answer them in a natural and conversational way. B2B Marketing in the AI Era: What now?

Artificial Intelligence 64

Artificial Intelligence B2B Advertising Publishing 64

Mercuri International

JULY 6, 2023

At Mercuri International, we’re fascinated about the possibilities that AI holds for business – whether it be marketing, sales or people management. As AI systems like ChatGPT become more widespread, the planning, discovery, and booking processes of travel experiences seem poised for a major transformation.

Marketing 52

Marketing Management Sales 52

Planview

DECEMBER 12, 2023

Rather than being a storage unit service, cloud companies are now functioning more like banks – using data constantly to make better decisions for the company and for its customers. Historically, companies had two approaches to deriving value from data. The problems with those approaches? Should you follow suit? But the culture has shifted.

Banking 72

Banking Government Decision-making Stakeholders 72

Zendesk

MAY 31, 2023

In Conversation with Zendesk’s debut episode , host Nicole Saunders spoke with Jared Loman , vice president of customer experience at Kajabi , and Zendesk’s Caitlin Keohane , senior vice president, global customer advocacy, about how AI will help businesses control costs in an era of tightening budgets.

Management 52

Management Customer Experience Communication 52

Arpedio

FEBRUARY 20, 2024

Navigating Account-Based Selling: CRM, AI and Customer Understanding Explore the ARPEDIO platform ← Back to blog When it comes to B2B sales, companies often find themselves wrestling with a myriad of challenges, from a lack of prospecting skills to navigating lengthy sales cycles. In this regard, AI emerges as a transformative tool.

CRM 52

CRM Artificial Intelligence B2B Account Management 52

Apptivo

AUGUST 17, 2023

How to Make the Most of AI in CRM 2. Ways to use AI in Customer Relationship Management(CRM) 5. Does Your Business Need CRM With AI? AI’s effect is broad, from healthcare and finance to manufacturing and entertainment, and it is revolutionizing the way we operate.

Artificial Intelligence 52

Artificial Intelligence CRM Healthcare Manufacturing 52

Strategic Communications

NOVEMBER 14, 2023

Generative AI (ChatGPT is one popular example) holds a lot of promise for researchers and content creators of all kinds, but it may also pose some risks that have not yet been fully explored, such as the risk of copyright infringement. But “there is an enormous interest in promoting and rewarding the development of AI and machine learning.”

Internet 52

Internet e-Learning Digitalization Government 52

Strategic Communications

JUNE 2, 2023

Generative AI has revolutionized content marketing, making it easier than ever for content marketers to create powerful and compelling content. By leveraging generative AI technology, content marketers can create high-quality content faster and with less effort than ever before. What is Generative AI?

Marketing 52

Marketing Artificial Intelligence B2B e-Learning 52

Red Star Kim

OCTOBER 13, 2023

Although it does provide indepth knowledge of legal services. These are not aligned to professional services marketing. Our focus was on the accelerating change in the market, the professions and marketing and the challenge this presents in anticipating future training needs. They focus on marketing rather than business development.

Supply Chain 162

Supply Chain Emotional Intelligence Construction Innovation 162