Jermaine Edwards

APRIL 3, 2020

The average organisation, if asked about their customers, does not have what we call a Customer Crisis Plan. A customer crisis plan is not a customer retention or renewal plan. Customer retention is about loyalty: your ability to cultivate deep and meaningful connections predictably over time.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Motivational quotes on customer service.

Customer Experience 82

Customer Experience Publishing Artificial Intelligence Leadership 82

Customer Think

MARCH 20, 2024

Despite what many brand executives think, most consumers who interact with the digital world would argue with the claim that, in this day and age, most brands have mastered personalization. In the 2010 article, The Pants that Stalked Me On The Web, Michael Learmonth asked us to imagine, “persistent, pestering ads that just won’t quit.” […]

Meetings 80

Meetings Digitalization Marketing 80

Customer Think

OCTOBER 1, 2023

When a company truly prioritizes its customers’ needs, it takes its offerings from good to great. It elevates a product into an experience that can both retain existing customers and attract new ones. The challenge is […]

Meetings 69

Meetings Manufacturing Prioritization 69

PandaDoc

SEPTEMBER 2, 2020

Thanks to the wealth of information being published today, everything you need to stay on top of your game — from new information to tactics and strategies — exists to help you meet your goals. We’ve reached out to influencers and compiled a list of the industry’s leading blogs below. Adaptive Business Blog.

Sales Management 98

Sales Management Management Sales Publishing 98

Hubspot Sales

APRIL 14, 2020

Thanks for your interest in writing a guest blog for HubSpot. The award-winning HubSpot Blogs have over 7 million monthly visits, and we're always looking for more brilliant contributors to join our ranks. Article reflects the writing style/tone of the Sales Blog. Link to at least 3-5 other HubSpot blog posts in your piece.

Publishing 82

Publishing Sales CRM eCommerce 82

Customer Think

APRIL 29, 2021

In an earlier blog, I talked about the opportunity that CX leaders have to redefine their teams in a way that works for customers and the bottom line by embracing automation. While making predictions in the wake of 2020 seems risky at best, there are some lessons learned from our pandemic year that can be […].

Customer Experience 111

Customer Experience 111

Apptivo

JULY 6, 2021

There is no substitute for good customer service. But, it can never replace the feeling that the customers experience after good customer service. Customers are the backbone of businesses and it is the responsibility of owners and managers to make sure that they are never left disappointed. Why Apptivo’s Customers App?

Management 98

Management Investors Software Software 98

Mike Kunkle

DECEMBER 21, 2023

Introduction I’ve published newsletters and blog posts recently about overhauls and full-fledged transformations, but today, I want to talk about some minor tweaks that can deliver significant improvements in sales force performance. They just need to be done and executed well. Create a Customer Advisory Board. Research them.

Sales 289

Sales Decision-making Value Proposition Sales Training 289

Scovel

AUGUST 30, 2021

On the other hand, the sales team is perceived to be responsible for reaching out to a set of prospective customers and converting them into customers. However, it will be great if we can strike a balance between sales and marketing and involve them as partners to win customers and to increase revenue.

Negotiation 52

Negotiation Meetings Marketing Stakeholders 52

Hubspot Sales

MAY 25, 2018

Entrepreneur Blog. Seth Godin's Blog. Gary Vaynerchuk's Blog. Kabbage Small Business Blog. Whether you’re ready to stop dreaming and start doing, or still in the planning stage of turning your ideas into a full-time job, these blogs for entrepreneurs are the right place to start. Blogs for Entrepreneurs.

Small Business 99

Small Business Finance Investors Banking 99

Zendesk

AUGUST 4, 2021

Because cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers. Scaling your startup with customer service. “In How can SaaS startups ensure they’re building a customer-focused organization – and why should they?

Software 98

Software Software Decision-making Investors 98

SBI Growth

MAY 28, 2020

Why Are We Having a Hard Time Identifying Customer Needs? Just as social media platforms are constantly evolving, so is the way customers wish to interact with your company. Think of your new customer interactions as “TikTok”—it’s quick (less than 15.

Media 98

Media Customer Experience B2B Customer Success 98

Showpad

NOVEMBER 21, 2021

This led to the development of a revenue enablement team that I currently lead, supporting all of the commercial, customer-facing teams. . Our Revenue Enablement team is responsible for supporting all of the commercial, customer-facing teams. . The hardest part is getting through everything internally that I need to do at GHX.

Supply Chain 98

Supply Chain Healthcare Onboarding Sales 98

Groove HQ

JULY 15, 2019

Here’s something you won’t expect a customer support platform to say outright: Gmail is awesome for customer support. In fact, a lot of customers who come to Groove were using Gmail for customer support in the past. What’s more, plenty of small businesses we talk to don’t actually need customer support software.)

Small Business 87

Small Business Software Software 87

Sales Outcomes

AUGUST 16, 2021

Shifting from Sales Emails to Blog-Form Emails: B2B Sales-Centric Emails are Dead. Salespeople Need to Engage in Meaningful Conversations. Shift to Blog-Form Emails. How to Get Started with Blog-Form Emails. SALESPEOPLE NEED TO ENGAGE IN MEANINGFUL CONVERSATIONS. SHIFT TO BLOG-FORM EMAILS.

Virtual Selling 52

Virtual Selling B2B Suppliers Sales 52

Insightly

JULY 25, 2023

In fact, I think creating an ideal customer profile (ICP) for your business is a perfect place to start. What is an ideal customer profile? An ideal customer profile (ICP) is a comprehensive, documented profile of your company’s perfect customer. With an ICP, marketers can tailor programs to better meet these needs.

Manufacturing 52

Manufacturing B2C Decision-making B2B 52

Agile CRM

MARCH 14, 2022

The golden rule “customer is king” is essential for any business that wants to be successful. In today’s market, success is now determined by the customer. Most successful organizations and top companies have mastered the art of customer relations and making services relatively simple for their customers.

Software 52

Software Software Customer Experience Facilitation 52

Showpad

NOVEMBER 28, 2021

But the quick shift led to a positive outcome: “We came up with some new ways to reach our customers.”. Since they can’t get face-to-face time with our customers, they’ve had to change how they’re reaching out, communicating, and sharing content with them. . What’s your role and how has it changed over the last year?

Digitalization 98

Digitalization Sales Environment Sales Communication 98

Showpad

JUNE 20, 2022

Since joining DuPont in the spring of 2021, he’s helped DuPont’s sales reps and a large network of distributor reps roll out highly customized deal homepages to better engage buyers—including C-suite execs. . Every single touchpoint needs to be intentional and personalized to the buyer. Here’s how he did it. .

Stakeholders 98

Stakeholders Retail Sales Leadership Onboarding 98

Showpad

MAY 12, 2022

They designed new industry research methods that include both customers and sales reps. Panasonic doesn’t just ship products to its customers and move on. We want to make sure that we’re selling solutions that will bring our customers the most efficiencies and benefits to their business,” explains Rachael. .

Telecommunications 98

Telecommunications Manufacturing Value Proposition Sales 98

Customer Think

APRIL 2, 2024

In the rapidly evolving retail landscape, customer loyalty has emerged as a crucial factor determining the success and sustainability of businesses. For years, retailers have relied on traditional loyalty systems, offering points or discounts based on purchases to incentivize repeat buying behavior.

Retail 58

Retail Digitalization Marketing 58

Upland

AUGUST 29, 2023

Buying intent , also known as purchase intent, refers to the likelihood and inclination of a potential customer to make a purchasing decision. It encompasses the motivation, need, and desire behind any activity. Understanding Buying Intent Buying intent, often called purchase intent, is a crucial aspect of customer decision-making.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

Zendesk

SEPTEMBER 7, 2021

If a customer doesn’t know how to use it, they won’t see its value—a recipe for churn. This is why customer tutorials are a valuable tool in your company’s mix of marketing and customer support content. You can use them to educate buyers about your product or service, no matter where they are in the customer journey.

Decision-making 52

Decision-making Media Customer Experience Software 52

Showpad

DECEMBER 5, 2021

My passion is around creating customer value—and I saw an opportunity to do this at Kaiser Permanente. . Gartner and all the other big research giants out there say more than 60% of the research customers are doing is all digital before they even want to be contacted by a salesperson. .

Digitalization 98

Digitalization B2B Sales Customer Value 98

Customer Think

FEBRUARY 1, 2022

Three CDP use cases for customer loyalty. Enterprise customer data platforms are useful for improving loyalty by giving personalized and consistent experiences to all customers at any time. The benefits of unifying loyalty and CDP data.

Marketing 52

Marketing Digitalization 52

Customer Think

DECEMBER 6, 2022

In an article for Computer Weekly titled Efficiency to Empathy: Customer Experience in Cost-of-Living Crisis, Madeline Bennet encourages urgent action to improve customer experiences. Madeline writes: A recent survey of 2,000 shoppers from customer eng.

Customer Experience 122

Customer Experience 122

Zendesk

MAY 12, 2021

Businesses work hard to attract customers, and keeping them around takes just as much effort. According to the Zendesk Customer Experience Trends Report , half of customers say they would switch to a competitor after just one negative experience—that number grows to more than 80 percent after multiple bad experiences.

Software 52

Software Software CRM Advertising 52

Groove HQ

JULY 15, 2019

Customer support specialists are the voice of your company when customers have problems. Here’s how to build the customer support team you need. What does it take to build the right customer support team for your business? What job titles do you need? How much should you pay team members?

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68

Customer Think

NOVEMBER 10, 2022

Help ensure your business’ success by preparing in advance to meet the many needs of the holidays – in particular, your customer service needs. We are heading into one of the busiest times of year for many businesses, and that brings a lot of stress and satisfaction when things go well. The Importance of Quality […].

Meetings 52

Meetings 52

Groove HQ

OCTOBER 1, 2019

Whether you’re hiring for your first customer service representative or expanding a team, use these job interview questions to find top performers. The post The Customer Service Interview Questions You Need To Be Asking, But Probably Aren’t appeared first on Groove Blog. Hint, they’re not really questions.)

Software 75

Software Software 75

Customer Think

MAY 18, 2023

” – Siva Devaki Sales psychology goes beyond just closing deals and hitting quotas; it is about building meaningful relationships with customers. In today’s market, customers are more informed and have higher expectations. Therefore, salespeople must adapt their approach […]

Sales 69

Sales Marketing 69

Outbound Engine

APRIL 9, 2020

Those homeowners will be looking for brokers who can act as guides to an unfamiliar landscape, and they’ll need confidence that their broker is an expert at what they do. Those homeowners will be looking for brokers who can act as guides to an unfamiliar landscape, and they’ll need confidence that their broker is an expert at what they do.

Decision-making 52

Decision-making Media Digitalization Publishing 52

Customer Think

FEBRUARY 26, 2024

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share. I recently wrote an article that included 14 customer service and CX metrics that CX leaders should consider, and […]

Customer Experience 52

Customer Experience 52

MTD Sales Training

NOVEMBER 26, 2019

Good discovery skills are essential if you are to reach the top level of retail sales : being recognised as a trusted advisor by your customers. Not every customer is open to the kind of conversation we are discussing, but when you approach people in the right way you will find that more of them will be ready to open up to you.

Retail 62

Retail e-Learning Sales Decision-making 62

Showpad

JANUARY 12, 2023

In her 20+ year tenure with the global energy management and automation company, Ljiljana has seen and led major technological evolutions across the business — from customer care to IT support and, most recently, sales enablement. . And that’s the same for our customers”. Building enablement around the customer journey.

Digital Transformation 59

Digital Transformation Management Digitalization Sales 59

Groove HQ

APRIL 23, 2024

Working with customers can be both fulfilling and demanding. One moment, you’re dealing with a buyer who is friendly, funny, and just needs a bit of help. Once your customer […] The post How To Provide Customer Support for Any Communication Style appeared first on Groove Blog.

Communication 62

Communication 62