Upland

AUGUST 29, 2023

Buying intent , also known as purchase intent, refers to the likelihood and inclination of a potential customer to make a purchasing decision. It drives individuals and organizations to explore, evaluate, and invest in a product or service. It helps you effectively engage and convert your audience into loyal customers.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

Insightly

SEPTEMBER 28, 2021

4 customer service challenges (and how to solve them). This is part 2 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Director Client Services at Insightly. Continuing on with my discussion with Zeke Silva, Sr.

Remote Working 98

Remote Working Prioritization Communication Stakeholders 98

Nutshell

APRIL 3, 2024

Communication software Startups are often comprised of a mostly remote workforce. Communication tools allow you to communicate with remote team members, no matter where they are. The B2B Marketer’s Toolkit collects 120+ of the best lead generation tips ever published on the Nutshell blog. Of course you do.) Download it today!

Software 71

Software Software CRM Communication 71

Showpad

JANUARY 8, 2021

Looking back on a pandemic-driven year, we learned a lot about remote selling, virtual selling and engaging via video. For some organizations this wasn’t really new, apart from the fact that it was the only way to interact with prospects and customers. Most enablement services were already digital.

Virtual Selling 144

Virtual Selling Finance Digitalization Digital Transformation 144

Mike Kunkle

JUNE 12, 2022

If your business model includes SaaS or ongoing revenue streams, flow transactions or purchases, speak with your largest customers to understand not only their condition and how you can support them, but also how their current state may impact you. Can anything be moved to a self-service/e-commerce model? Sales Force Structure.

Sales 130

Sales Decision-making Virtual Selling Remote Working 130

Groove HQ

MAY 1, 2020

Combine that with a worldwide pandemic and a sudden shift to remote work, and you’ve got a recipe for anxiety. Customer service teams that used to work together are […]. The post 5 Tips for Onboarding Your Team to New Customer Support Software appeared first on Groove Blog.

Onboarding 87

Onboarding Software Software Remote Working 87

Hubspot Sales

AUGUST 6, 2020

It's hard to be observant of what customers want if you don't know what's developing in your industry. Look at your competitors and search for gaps in their products and services. Read industry blogs. You might also consider following startup blogs to see what kind of new companies are forming. Remote work platforms.

Marketing 109

Marketing Brainstorming Remote Working Innovation 109

Red Star Kim

FEBRUARY 1, 2024

In its 12 th year – it obtains the opinions of around 100 CMOs from professional service firms. And efforts to increase differentiation – perhaps through brand initiatives and service/client experience improvement (to counteract fee pressures and margin erosion) – should also increase in response.

Marketing 130

Marketing Leadership Profitability Digitalization 130

Customer Think

MAY 12, 2023

The Covid-19 crisis led to a surge in call volumes and a decline in customer service agents, with incoming calls skyrocketing nearly 300% during the initial months. This prompted businesses to transition 90% of contact centers to remote and hybrid models, while seeking innovative solutions to deliver personalized […]

Innovation 78

Innovation 78

Apptivo

AUGUST 24, 2023

.” We’re about to expose the fundamental five benefits that mobile CRM bestows on your organization in the pages of this blog, repeating Shakespeare’s words: “The readiness is all.” Remote file organization & sharing Sales, marketing and customer support teams are quickly producing a slew of documentation.

CRM 52

CRM Manufacturing Transportation Logistics 52

Apptivo

SEPTEMBER 20, 2023

What is a Field Service App? What Prompts a Field Service Enterprise to Opt for a Mobile App? What field service management app can do for your business? Guidelines for Selecting the Optimal Field Service App That Benefits You 5. Understanding the basics of field service management software is essential.

Telecommunications 52

Telecommunications Construction Decision-making Software 52

Hubspot Sales

FEBRUARY 22, 2021

Having a bank of solid sales enablement content is more of a need-to-have than a nice-to-have for remote sales efforts. According to HubSpot's report, email templates were the most popular form of remote sales enablement content with roughly 53% of respondents leveraging the medium — and for good reason. Customer Testimonials.

Logistics 95

Logistics Sales Banking Publishing 95

Insightly

SEPTEMBER 28, 2021

4 customer service challenges (and how to solve them). This is part 2 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Director Client Services at Insightly. Continuing on with my discussion with Zeke Silva, Sr.

Remote Working 52

Remote Working Prioritization Communication Stakeholders 52

CMOE

OCTOBER 14, 2021

As a result of the COVID-19 pandemic, a lot of workplaces are looking at moving to a fully remote structure to increase productivity and promote a better work-life balance for their employees. In this article, we’re going to outline five tips for successfully managing remote teams. Let’s get started.

Remote Working 52

Remote Working Software Software Digitalization 52

Strategic Communications

NOVEMBER 3, 2022

Whether you’re writing a brochure, copy for a newspaper ad, a script for a radio announcement, or a page or blog for your web site, there are some tried and true techniques that can help you make sure that your copy gets the results you’re looking for. Think about writing copy as making a sales pitch to a customer.

Advertising 95

Advertising Decision-making Communication Digitalization 95

Agile CRM

JANUARY 10, 2023

Customer success is key to the growth of any business, especially for those who deeply depend on website sales growth. The need for live chat tool in the current industry is driven by the growing demand for delivering efficient and convenient customer service. Is Live Chat Tools Ideal for Sales and Customer Service?

Software 52

Software Software Account Management e-Learning 52

Customer Think

NOVEMBER 29, 2021

The pandemic has transformed how field service is delivered, with the industry focused on servicing customers in the most efficient way possible. On the one hand, 65% of customers report that they would avoid technician visits unless strictly necessary, a sentiment that has resulted in the explosion of remote service delivery.

69

69

AchieveIt

AUGUST 30, 2023

Post-pandemic, both large and small businesses have realized that a large portion of the work performed by employees can be done remotely. With so many new, gorgeous, well-planned and pricey physical spaces on their asset sheet, how could adopting remote or even hybrid work be beneficial to any organization?

Remote Working 52

Remote Working Leadership Construction Small Business 52

KAM With Passion

NOVEMBER 11, 2020

What is true in the private life is true in business as well, especially between a supplier and their customers. As a company, business unit or sales leaders, here are a few facts to keep in mind: First, In B2B, on average, 70% of revenue comes from existing customers. Third, in a difficult time, customers need support.

Key Account Management 130

Key Account Management Suppliers Account Management Account Planning 130

PandaDoc

APRIL 17, 2024

They’re a cloud-based contractor management platform that charges customers per user. Remote Remote is good for international contract management. Remote Remote is good for international contract management. Remote operates a software-as-a-service model. They assist businesses with local expertise.

Software 52

Software Software Management Construction 52

PandaDoc

APRIL 17, 2024

They’re a cloud-based contractor management platform that charges customers per user. Remote Remote is good for international contract management. Remote Remote is good for international contract management. Remote operates a software-as-a-service model. They assist businesses with local expertise.

Software 52

Software Software Management Construction 52

Nutshell

SEPTEMBER 14, 2023

Every IT company needs a constant flow of leads and potential customers to stay afloat and grow. You need to manage it efficiently to successfully generate new leads and convert those leads into paying customers. That’s why we’re covering everything you need to know about sales pipeline management for IT companies in this blog post.

Management 62

Management Prioritization CRM Sales 62

Apptivo

MAY 14, 2021

In this Apptivo blog, you’ll be getting to know how to plan a proper post-pandemic channel strategy with the best CRM system & CRM tools in a cloud business management software suite. And even for corporate purposes, businesses need to work on how their employees interact and ensure seamless communication between remote employees.

CRM 71

CRM Digital Transformation Digitalization eCommerce 71

Strategic Communications

NOVEMBER 21, 2022

Content–from social media posts, to blog posts, website content, case studies, white papers, ebooks, etc., For instance: Responses you make to customer inquiries or questions about your products and services. Turn your response into a social media post, FAQ, or use it as the starting point for a blog post.

Artificial Intelligence 52

Artificial Intelligence Media Digitalization Communication 52

Strategic Communications

JUNE 21, 2022

Whenever I’m called upon to offer a critique on or advice about a company or consultant’s copy – whether it’s on a web site, in a brochure, an ad, a blog, or whatever – the first thing I do is read through the copy to see whether the focus is on “we/me” or “you/your.”

Communication 59

Communication Publishing Digitalization B2B 59

MTD Sales Training

APRIL 7, 2020

We’re receiving a relatively large number of enquiries from sales people asking what advice we can offer for those who are still offering products and services, without being able to meet clients face to face. The first thing to adapt to is the technology that’s needed to go digital and remote. How do we actually sell online?

Decision-making 84

Decision-making Digitalization Virtual Selling Sales Training 84

Showpad

JULY 7, 2020

Welcome to the second post of this blog series for executives. . Think about the selling potential of customer service and success teams, and think about the growing number of online shops, product and checkout pages also in the B2B space. Did sales enablement success factors change during COVID-19? .

Digital Transformation 137

Digital Transformation Stakeholders Sales CRM 137

Strategic Communications

NOVEMBER 24, 2022

In fact, used appropriately and efficiently, PR can be a great way for businesses of all sizes and types to gain exposure for their companies, their products and services, and their thought leaders. There are four ways that we are influenced as consumers when buying a product or service. Managing Remote Staff.

Marketing 52

Marketing Publishing Digitalization Advertising 52

Red Star Kim

SEPTEMBER 29, 2023

Differentiation is a critical aspect of professional services marketing and is no different in personal brands. A key consideration is the value a brand delivers to its customers or clients. It was interesting to compare these lists with responses to “How do you think M&BD is perceived at your firm?”.

Marketing 130

Marketing Stakeholders Digitalization Communication 130

Red Star Kim

JUNE 15, 2023

Fame for accountants and professional services firms “tool for general financial research, benchmarking analysis, screening acquisition targets for your clients, client onboarding, company secretarial services and business development”. 800,000 global company profiles and 15,000 reports. Helpful for competitor analysis.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Brooks Group

FEBRUARY 28, 2023

As we continue to struggle with societal and workplace changes, one of the most innovative things that have come out of the last two years is an increase in remote/hybrid work. Without needing in-person meetings or sessions, it allows organizations to customize content quickly and easily based on the needs of their audience.

Sales Training 52

Sales Training e-Learning Sales Digitalization 52

PandaDoc

MARCH 9, 2024

Pricing : Paid plans begin from $11/user/month, with add-on services costing extra. Long story short, over the years Lattice worked with thousands of customers and companies, that makes it an equal partner for Slack to increase the efficiency in the companies workflows. For example, you could set up triggers (e.g.,

Co-Creation 52

Co-Creation Communication Meetings Onboarding 52

Apptivo

JUNE 8, 2021

So, in this blog, let’s explore what is Mobile CRM and why it is important for modern businesses. Customers and users alike expect information to be available and updated in real-time, rather than needing to go to the office or use their desktops for that. Knowing more about the customer will make them feel more important.

CRM 72

CRM Internet Client Relationships Management 72

Help Scout

AUGUST 31, 2021

Customer support representative is one of the most common jobs on the market for individuals looking to work in technology, so the job description you write for your open role needs to be exceptional in order to attract applications from exceptional candidates. Our customers are at the heart of what drives us as a company.

Innovation 94

Innovation Media Small Business Marketing 94

PandaDoc

MARCH 4, 2024

Virtual data rooms (VDRs) are centralized platforms accessed remotely by all parties connected to deals involving an investment bank. Instead, document tracking software delivers a user-friendly interface and customization options for speeding up all aspects of the deal-making process, including cataloging versions of all docs along the way.

Banking 52

Banking Investors Acquisition Stakeholders 52

SuperOffice

NOVEMBER 26, 2021

While it’s impossible to turn a website visitor into a customer before they reach the decision stage of the customer journey, you are still able to impact the customer journey itself. If this doesn’t sound convincing enough, let’s have a look at the B2B customer journey. Offer downloadable resources.

B2B 128

B2B B2C Decision-making Advertising 128

Blue Canyon Partners

MARCH 18, 2021

There are 2 fundamental questions to answer as you update your pricing strategy in a changed environment, which we have described in past writings [4] : Customer’s Need for Offering Category –How has demand and willingness to pay changed in the overall market(s) in which your offering participates? Two Key Questions to Address.

B2B 52

B2B Profitability Onboarding Marketing 52