article thumbnail

How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance

Zendesk

Key takeaways: Zendesk messaging is HIPAA-enabled, meaning healthcare organizations can manage their conversations at scale. Messaging allows healthcare organizations to do things like schedule appointments, send reminders, and provide virtual care while protecting patient data. Healthcare organizations want to embrace this evolution.

article thumbnail

Organize Your Team in a Hybrid Workplace

MDI Training

Organize Your Team in a Hybrid Workplace Prefer to listen to the article? Organize Your Team in a Hybrid Workplace In his new Rise Course, our MDI trainer and partner Peter Grabuschnig shares all his knowledge on Hybrid Leadership. This includes how we organize our work. Click below to access our AI speech-generated audio.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why P&C insurance companies need to invest in claims customer service now

Zendesk

When someone makes an insurance claim, they’re under a lot of stress. Why insurance companies need to invest in the claims customer experience. With tight competition from a crowded market, P&C insurance companies need to pay attention to their customer experience—or risk losing customers altogether.

article thumbnail

What Is Digital Consulting, and How Do You Start?

Hubspot Sales

The digital world grows larger every day, and it can be hard to keep up. Navigating the ever-changing digital landscape is a challenge — especially if you have a business of your own and are struggling to market yourself and make sales. But you don't have to tackle the trials and tribulations of digital transformation alone.

article thumbnail

How Aramex’s Young SAM Program Provides Strategic Value and Impact

Strategic Account Management Association

A new central commercial organization was born. To ensure the inclusion of external insights to shape and direct the new commercial organization, we partnered with SAMA for thought leadership on Strategic Account Management (SAM), as well as with Rain Group for continuous education of our sales teams. Tier 1: Organizational Structure.

article thumbnail

Act! Channel Partner Spotlight – Allied Financial Software, Inc.

ACT

has the products and expertise to help financial and insurance professionals stay organized and on top of their priorities, giving them more time to focus on building relationships with clients and potential prospects. product packages specifically for businesses within the financial and insurance markets. that allows Act!

article thumbnail

Customer Success Story: American Family Insurance

ReviewTrackers

The ability to deliver trust-based customer experiences is one of the biggest challenges facing providers, brands, and organizations in insurance. According to IBM , only 43 percent of consumers trust the insurance industry. In fact, this lack of trust in insurance providers has remained above 50 percent since 2007.