Mike Kunkle

JUNE 12, 2022

People should always come first, but for this post, from your company’s perspective, let’s start with the business stuff. A few of the other links above are from MindTools as well. I’ve used some version of this chart for years, and it may be helpful as you work through your strategy, tactical plans, and think ahead to execution.

Sales 130

Sales Decision-making Virtual Selling Remote Working 130

Zendesk

JULY 26, 2023

Known for its stellar customer service and arresting location in the United Kingdom’s capital, Liberty London might at first glance seem to be immune to change—but when the Covid epidemic struck, the business shifted to a “phygital” model. The [customer] recollection will be that the business did what it said it would do.

Retail 52

Retail Digitalization Communication 52

Planview

MARCH 8, 2024

The group that Zetkin rallied in Copenhagen then — about 100 passionate women from 17 countries — has grown exponentially. Led by the Women@Planview Employee Resource Group (ERG), we’re hosting seven events in our offices around the world this month, from Bangalore to Vancouver. Planview is proud to participate.

Banking 105

Banking Government Innovation Leadership 105

PandaDoc

MAY 13, 2024

You already know who your customers are — but do you know what makes them tick and drives their decision-making? There’s no doubt about it: understanding customer behaviors and the reasons behind them can not only help you close deals but is a surefire way to keep buyers happy and fulfill the dreams of every sales lead.

Emotional Intelligence 52

Emotional Intelligence Decision-making Sales e-Learning 52

Brooks Group

FEBRUARY 16, 2024

This blog post dives into how you can develop these three sales differentiation skills to set yourself apart. Don’t Forfeit Your True Differentiator First, a quick story: Three years ago, I bought a refrigerator from someone who worked at one of the big home improvement stores. I work at [new store].”

Emotional Intelligence 83

Emotional Intelligence Sales Sales Training Decision-making 83

Customer Think

OCTOBER 26, 2023

The British specialist work-from-home (WFH) customer service company Sensée hosted a webinar on October 10th titled: “What’s the business case for 100% back-in-the-office?” I chaired the debate and fielded questions from a live audience over a period of one hour.

62

62

CMOE

OCTOBER 14, 2021

As a result of the COVID-19 pandemic, a lot of workplaces are looking at moving to a fully remote structure to increase productivity and promote a better work-life balance for their employees. When your workplace is comprised of remote workers, it can be a lot more difficult to see who is working on what.

Remote Working 52

Remote Working Software Software Digitalization 52

Strategic Communications

NOVEMBER 3, 2022

Whether you’re writing a brochure, copy for a newspaper ad, a script for a radio announcement, or a page or blog for your web site, there are some tried and true techniques that can help you make sure that your copy gets the results you’re looking for. Think about writing copy as making a sales pitch to a customer.

Advertising 95

Advertising Decision-making Communication Digitalization 95

Red Star Kim

SEPTEMBER 22, 2022

Client service and sales opportunities for professionals in the digital age” some key issues emerged: Telephone skills: Anxiety, voice, etiquette and the client experience. And partly because during this time, when people were working from home, it was hard to learn telephone skills from the people around you.

Emotional Intelligence 130

Emotional Intelligence Communication e-Learning Digitalization 130

Red Star Kim

SEPTEMBER 12, 2022

I walked at least five miles a day, completed around four fifty-minute work outs a week and went dancing regularly. But then my right hand was painful and failed to work properly. Three days later my right hand recovered but then my right knee stopped working. I have discovered that mind over matter doesn’t always work.

Transportation 264

Transportation Management Government Meetings 264

Hubspot Sales

APRIL 7, 2023

In this blog post, we'll cover the following: What is a digital product? Flexibility in Fixing or Adjusting a Product or Service Should a customer have an issue with a digital product, addressing their issue could be easier than addressing problems with a physical product. How can your business sell digital products?

Digitalization 112

Digitalization Computers and Electronics Media Brainstorming 112

Hubspot Sales

MAY 26, 2023

You have to meet them where they are, or put yourself out there to whoever will see and value your services. Building meaningful relationships in real estate is vital to converting them into loyal customers. This is a concept known as real estate prospecting. Define your target market. Create informative content.

Marketing 84

Marketing Advertising Media Software 84

Red Star Kim

JUNE 15, 2023

Delegates were from legal and accountancy firms in the UK, Channel Islands, Germany and United Arab Emirates. Our Product | Beauhurst Crunchbase – High growth startups and industry trends Find Next Investment – Crunchbase DataGardener – All companies in the UK (from Companies House). Individual company profiles cost $295.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

ReviewTrackers

SEPTEMBER 13, 2023

Testimonials Increase Conversions When implemented correctly, testimonials can convince a customer to make a purchase. A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. I was very pleased with the results and speed of service.”

Decision-making 51

Decision-making Customer Experience Marketing Sales 51

Hubspot Sales

JULY 12, 2018

Similarly, if you have a passion for crafting beautiful furniture or other home goods out of wood -- there’s demand for that. Once you build a following, consider starting a website, accepting custom orders, or expanding to refinishing work and upholstery. Start a translation service. Online dating consultant. Translator.

Small Business 145

Small Business eCommerce Advertising Transportation 145

Brooks Group

JANUARY 24, 2024

This is good news for B2B sales teams that have faced economic headwinds, shrinking customer budgets, and delayed or canceled purchasing decisions. In this blog post we share 6 of the key differences between successful and underperforming teams. 68% of teams that are mostly or fully engaged receive coaching from sales managers.

Supply Chain 97

Supply Chain Negotiation Sales CRM 97

ReviewTrackers

SEPTEMBER 7, 2023

Testimonials Increase Conversions When implemented correctly, testimonials can convince a customer to make a purchase. A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. I was very pleased with the results and speed of service.”

Decision-making 49

Decision-making Customer Experience Marketing Sales 49

Hubspot Sales

AUGUST 6, 2020

While Edison used previous research and development from other inventors, he knew that making the light bulb needed to be practical and inexpensive so he could sell it. It's hard to be observant of what customers want if you don't know what's developing in your industry. Read industry blogs. Remote work platforms.

Marketing 111

Marketing Brainstorming Remote Working Innovation 111

Nutshell

OCTOBER 5, 2020

This results in a space filled with heavy competition from other brands and a lot of noise that you have to battle if you are going to capture the attention of your customers. For example, if you are selling an experience, describe how the trip will make them feel refreshed and reinvigorated, ready to return home with new energy.

Communication 133

Communication Digitalization Marketing Energy and Utilities 133

Zendesk

APRIL 28, 2021

To offer superior support, customer service teams need their systems, tools, processes—and most of all—people to work in harmony. But in lieu of personalized service, self-service support is your stand-in, and it needs to be just as good as your agents. When customers prefer self customer service.

Customer Experience 98

Customer Experience Communication 98

Red Star Kim

DECEMBER 5, 2023

It was on budget day so those from accountancy and tax practices had a lot going on. A variety of specialist (to professional services) and mainstream CRM systems were explored. Another delegate suggested using monday.com | A new way of working to integrate all action lists and help avoid being overwhelmed by so many tasks.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Jeffrey Gitomer

JUNE 14, 2011

Tweet Share To maximize your networking effectiveness, you must follow one simple rule: Rule A1A — go where your customers and prospect go, or are likely to be. Everything from the American Cancer Society to the symphony society have people who help behind the scenes. Your best customer(s) trade or professional association.

Sales 130

Sales Leadership Meetings Media 130

Zendesk

AUGUST 4, 2021

The startup world is characterized by its punchy work culture, agility, and ping pong tables. Because cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers. Scaling your startup with customer service. “In

Software 98

Software Software Decision-making Investors 98

Jeffrey Gitomer

APRIL 13, 2011

ways to adapt to change and incorporate it naturally into your life — and your life’s work: 1. Look for new opportunities to succeed – you’ll never see how change can work in your favor if you’re mad. Keep your car cassette player full of positive words from the masters. Get Sales Blog Updates.

Leadership 129

Leadership Media Sales Sales Management 129

Envisio

JANUARY 16, 2024

million available and affordable rental homes for individuals in the low income demographic, representing an 8 percent increase from 2019. In Canada, the statistics are similarly striking; 2021 census data indicated that millions of homes in Canada are facing issues such as damage, overcrowding, or unaffordability for their residents.

Government 52

Government Energy and Utilities Prioritization Construction 52

Hubspot Sales

JANUARY 11, 2019

In fact, 44% of home buyers look at online listings as the first step in their home buying process. This makes it easy for prospects to search for homes. Heidi's homepage highlights client testimonials, blog posts, and Instagram feed. And the listings pull directly from a multiple listing service (MLS).

Marketing 107

Marketing Organization Sales 107

Hubspot Sales

APRIL 5, 2023

Inside sales reps are tasked with nurturing leads and converting them into customers. Glassdoor estimates that inside sales reps often have a take-home pay of $70,000, including commission and bonuses. Account managers work closely with customers to make sure they have a good experience and get the help they need.

Software 119

Software Software Sales Meetings 119

Apptivo

MAY 12, 2022

Opt For Virtual Staging Service. Personalized Customer Service Facets. Well, we should always go with the trends, as what worked last year might not work today. So, in this blog, we will see some of the latest real estate lead generation ideas that can skyrocket your business in 2022. Final thoughts.

Media 52

Media CRM Software Software 52

Arpedio

MAY 3, 2021

Highlights from Salesforce Live 2021 (Denmark). Highlights from Salesforce Live 2021 (Denmark). ? Back to blog. Could the post-Covid time be our chance to build stronger relationships and generate a sense of trust with employees and customers - perhaps through data and technology? by Ulrik Monberg. |. May 3, 2021.

Digital Transformation 98

Digital Transformation B2B Innovation Account Management 98

Hubspot Sales

SEPTEMBER 27, 2018

A 2017 small business study reported 71% of small businesses have a website to market their products and services. Just like small businesses , the internet and web-based technology has changed the way homes are marketed and sold. Main features include dynamic map search, lead capture tools, and customer support.

Internet 87

Internet Small Business Software Software 87

Hubspot Sales

NOVEMBER 28, 2021

When you first start out in business, you can probably manage to keep all of your customers or clients top-of-mind … because you don’t have that many. As you become more established, your customer base grows. It becomes harder to keep every customer and prospect straight. These include: Happier Customers.

CRM 130

CRM Communication Decision-making Profitability 130

ACT

MAY 1, 2022

Seriously, email works. You know why email works, but how do you actually get the results you want? While you want to avoid bombarding prospects and customers with irrelevant messages, you do want to establish consistency. . For instance, sellers might want to receive regular updates about home sales in their immediate area.

Marketing 52

Marketing Media Digitalization CRM 52

Zendesk

MARCH 15, 2021

Founded in March 2020, the organization initially addressed the PPE supply-chain issue for smaller health care providers, community clinics, dental offices, nurse practitioners, and home health care aides. Today, you can go to our marketplace and order PPE from a trusted source.

Supply Chain 98

Supply Chain Healthcare Suppliers Procurement 98

Jeffrey Gitomer

MAY 27, 2011

Tweet Share If you’re looking for some magic formula – some wisdom of the ages – some quote from someone that ties it all together, that’s not the secret. I think as leaders, more often then not, we stray from the basics. Get Sales Blog Updates. Customer Loyalty. Online Training. See Jeffrey Live!

Leadership 126

Leadership Sales Media Sales Training 126

SalesGlobe

NOVEMBER 10, 2023

As I was preparing to speak at a conference on “Building a Modern Sales Structure, from KPIs and What Matters Most” I kept shifting my thinking to “what matters most”. In fact, they are critical to enable the team to do their work more effectively and to understand where and how to focus their sales efforts.

Sales 52

Sales Account Planning B2C Organization 52

SalesGlobe

JANUARY 16, 2022

Pre-COVID-19, I began researching and writing about why inside sales really matters in a business-to-business (B2B) sales environment and the powerhouse this channel can be to support a sales strategy and a great customer experience. Customer-facing sales roles are typically referred to as “field sales” by the company they work for.

Sales Environment 52

Sales Environment Sales Manufacturing Leadership 52

AchieveIt

AUGUST 30, 2023

Post-pandemic, both large and small businesses have realized that a large portion of the work performed by employees can be done remotely. Pre-pandemic economic prosperity offered many facilities the opportunity to expand, renovate and even build new facilities from the ground up.

Remote Working 52

Remote Working Leadership Construction Small Business 52